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Click here or scroll down to respond to this candidateCandidate's Name
Leesburg, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a highly personable Customer Service Specialist. Seeking a position where I can utilize my strong organizational, managerial, and customer service skills gained through my work experience and education. I am able to work well under pressure, while focused on creating an outstanding customer experience.Willing to relocate: AnywhereAuthorized to work in the US for any employerWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceOffice HelpAshton Carter - Kearneysville, WVMay 2023 to August 2023Temp position- scanner- scanned all old paperwork into the computer for efile system and some order entry.Front Desk AgentClarion Hotel by Choice Hotels - Leesburg, VAJune 2022 to January 2023Greet each guest while checking them in and out. Take payments from guest. Give information for things to do while in town and information about the area. Advertising ideas for the hotel to gain better reviews. Along with Customer Service and Concierge duties.Material HandlerGXO Logistics - Sterling, VASeptember 2021 to March 2022Supported operations by moving material and inventory throughout the facility Used hand trucks, conveyors or other material handling equipment Performed duties that included packing,scanning, kitting or counting products Verified orders, labeled products and use of handheld scanners Behavior TechnicianNorth Spring Behavioral Healthcare - Leesburg, VAApril 2020 to August 2021Under direct supervision, assists in the implementation of the treatment plan for each resident, by completing all required documentation. Assists in providing safe delivery of care to meet the goals and objectives of each resident's plan of care. Responds to crisis situations and manages resident behaviors in accordance with the Behavioral Management Program. Assists with the unit milieu to guide the development of acceptable habits and attitudes by consistently and fairly implementing the behavioral program, emphasizing good choices, and positive interactions. Completes documentation regarding resident supervision and participation in the program in a timely manner. Actively assists the teacher in providing instructions and training in classrooms. Attend and participate in all scheduled unit meetings and trainings. Consistently follows the program activity schedule and implements all safety and security procedures. Serve as a role model for residents. Performs other duties as assigned. Packer SpecialistsNEW WORLD VAN LINES - Manassas, VAJuly 2019 to March 2020 1099 employee during Covid19 Assists with the packing, loading and delivery or unpacking of household goods in accordance with established standards and procedures.Leasing SpecialistTFJ Group - Virginia Beach, VAApril 2018 to October 2019Key Responsibilities: Generate traffic through internet, print and outreach marketing. Deliver timely and remarkable customer service to community residents, guests and vendors, in a courteous and professional manner Prepares lease packets and performs move in process for new residents. Responds to telephone and email communication from residents and prospects. Communicate professionally and effectively with residents, maintenance and vendors involved in repairing of any major issues effecting the property Manage Administrative and Maintenance requests from residents Coordinate and provide tenants with holiday and special events and notification. Assist the Community Manager in all other duties as assigned. Concierge Manager, ReceptionistCapitol Concierge - Rockville, VANovember 2015 to April 2018Key Responsibilities: Served as the Company/Property Ambassador, while providing exceptional customer service at all times Greeted and directed residents and guests in a courteous and professional manner Conducted and Scheduled Move In/Outs Managed Administrative and Maintenance requests from residents Verified and recorded visitor, contractor and vendor information Received and processed incoming and outgoing laundry, shipments and or mail/packages Alerted residents to arriving guests, vendors and deliveries Answered calls professionally and assisted callers with directions or instructions for the building Arranged transportation for residents and their guests Monitored lobby traffic/CCTVs for suspicious activity Kept communal areas tidy All other job duties as needed or requestedClient Service Representative\ReceptionistSunrise Medical Laboratories - Chantilly, VAMay 2011 to September 2014Key Responsibilities: Received and handled a large volume of calls from clients on a daily basis. Answered physician requests or inquiries regarding verbal reporting of test results, supply orders, test verifications, name changes, billing adjustments and will calls. Answered questions from patients regarding test preparation requirements. Placed stat calls providing critical results to physicians in a timely manner. Followed up and resolved problem/situations.EducationHigh school diplomaParkview High School - Sterling, VAJune 1997 to June 2001Skills Office experience Microsoft Office Maintenance Filing Conflict management Customer service Office manager experience Data entry Microsoft Excel Microsoft Outlook Front desk EMR systems Sales Math Property maintenance Microsoft Word Administrative experience Packaging Clerical experience Basic math Accounting English Time management Organizational skills Fair Housing regulations Medical office experience Medical terminology Laboratory experience Property leasing Typing Inside sales Marketing Quality assurance Hotel experience Office management Bartending Cash handling Customer service Leadership Marketing Telemarketing Medical administrative support Teaching Childcare Restaurant experience Supervising experience Negotiation Cash register |
