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Click here or scroll down to respond to this candidateCandidate's Name
Bloomfield, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceUniversal BankerM&T Bank/Peoples United Bank - Avon, CTJune 2019 to Present Specializes in branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customers identified needs Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs Follow the Banks sales process and provide simplified, customer-focused advice and guidance Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs Introduce appropriate banking partner when servicing needs present an opportunity for a product solution Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA(Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities Identify and escalate cases of suspected fraud Resolve and accurately log all customer complaints in the appropriate system Review, approve and help resolve Consumer and Business Banking customer overdrafts Accurately complete customer transactions Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies Promote an environment that supports diversity and reflects the M&T Bank brand Responsible for meeting and maintaining registration requirements under the Federal SAFE Act Complete other related duties as assigned providing exceptional service to branch customers and resolving customer problems in a timely manner Being responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately Exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Companys culture and brandPhotographer/Lab TechnicianAvon Motophoto - Avon, CTJanuary 2003 to 2019 Outstanding customer service. Photographing all students for Avon and Simsbury High School Photographing executives, newborn babies, products, families and my favorite...animals Photoshop and restore old and new photos Assisting in the ordering of Senior Portraits Assisting customers use of our kiosks Assisting customers on the phone Printing and color correcting all photos ordered by customers Framing portraits Gifting - making mugs, calendars, photo albums, collages, etc. Custom cards for any occasion Fingerprinting (field print) Balancing cash register and credit card terminal at closing InventoryBank TellerSimsbury Bank - Simsbury, CT1995 to 2000 Outstanding customer service. Accept deposits, loan payments, process checking and savings account withdrawals. Cash checks Balance cash drawer, including periodic batching of cashed checks Process credit card cash advances Assist in ordering, receiving, verifying, and distributing cash. Provided products including Cashier's Checks, Personal Money Orders. Answering customer service inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line. Assist customers in accessing safety deposit boxes. EducationHigh school or equivalentLewis S.Mills High School - Burlington, CTSkills Microsoft Word (5 years) retail sales (10+ years) Banking (9 years) Cash Handling (9 years) Graphic Design (10+ years) Photography (10+ years) Adobe Photoshop (10+ years) Bank Secrecy ActCertifications and LicensesCertified Notary PublicMay 2021 to May 2026 |
