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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Point Grey RdRichmond, Va Street Address
PHONE NUMBER AVAILABLEOBJECTIVETo secure a management role aiming to utilize my skills in project management, financial analysis, and performance optimization to contribute to the companys success by implementing innovative solutions and improving departmental productivity.EXPERIENCEWii Care Transportation LLCOwner and Operator / February 2019- Present503 Santa Rosa Rd Richmond, VA 23229Responsibilities: Business Management and Dispatching Oversaw daily operations of the non-emergency medical transportation (NEMT) business, ensuring efficiency and compliance with all state and federal regulations. Managed financial aspects including budgeting, invoicing, payroll, and accounting. Developed and executed business plans and strategies to improve service delivery and expand client base. Negotiated contracts with healthcare providers, insurance companies, and individual clients. Provided exceptional customer service, ensuring the safe and timely transport of patients to medical appointments, treatments, and other necessary locations. Addressed and resolved customer inquiries and complaints promptly and professionally. Established and maintained strong relationships with clients, caregivers, and medical personnel. Fleet and Personnel Management: Managed the recruitment, training, and scheduling of drivers and other staff, ensuring all employees adhered to company policies and safety standards. Coordinated vehicle maintenance and repairs to ensure fleet reliability and safety. Implemented safety protocols and conducted regular training sessions for staff on patient care and emergency procedures. Regulatory Compliance: Ensured all company operations complied with relevant transportation and healthcare regulations, including ADA requirements and HIPAA. Maintained accurate records and documentation required by regulatory bodies. Conducted regular audits to ensure compliance and operational efficiency. Marketing and Business Development: Created and executed marketing strategies to promote services to potential clients and partners. Utilized digital marketing tools, social media, and community outreach programs to increase brand awareness. Identified and pursued new business opportunities to grow the client base and service offerings. Successfully expanded the companys service area, increasing client base by 50%. Achieved and maintained a customer satisfaction rating of 100% over 5 years. Implemented a dispatch system that reduced response times by 90%. Proficient in transportation management software, GPS systems, and scheduling tools. Strong understanding of medical terminology and patient care protocols. Soft Skills: Excellent communication and interpersonal skills. Strong leadership and team management abilities. High level of organizational and multitasking skills. Problem-solving and conflict resolution expertise.Education and Certifications First Aid and CPR Certification American Red Cross 2023-2026Proficient in the use of all Microsoft Programs: Word, Excel, and PowerpointVirginia Oral and Facial SurgerySurgical Technician6031 Harbor Park Dr Midlothian, VA 23112 - April 2018-January 2019Responsibilities**Preoperative Preparation: **- Prepared the operating room for surgical procedures by ensuring all necessary equipment, instruments, and supplies were sterile and ready for use.- Collaborated with surgical team members to ensure proper setup for each procedure, including positioning of patients and sterilization of surgical areas.- Verified and maintained accurate surgical counts of instruments, sponges, and other materials.- **Intraoperative Assistance: **- Assisted surgeons during oral and facial surgeries by passing instruments, holding retractors, and performing tasks to facilitate the procedure.- Maintained a sterile field and adhered to strict aseptic techniques to prevent infection.- Anticipated the needs of the surgical team and provided necessary instruments and supplies promptly.- **Postoperative Duties: **- Assisted in the application of dressings and bandages following surgery.- Assisted in transferring patients to recovery areas and monitored their condition as needed.- Cleaned and restocked the operating room, ensuring readiness for subsequent procedures.- **Equipment and Inventory Management: **- Operated and maintained surgical equipment, ensuring it was in good working order and properly sterilized.- Managed inventory of surgical supplies, instruments, and equipment, ordering replacements as necessary.- Ensured compliance with all safety and health regulations regarding surgical instruments and materials.- **Documentation and Communication: **- Accurately documented patient information, surgical procedures, and postoperative care.- Communicated effectively with surgeons, anesthesiologists, nurses, and other healthcare professionals to ensure cohesive team operations.- Participated in preoperative briefings and postoperative debriefings to enhance procedural efficiency and patient outcomes.EDUCATIONECPI - February 2016-2018Associate of Applied Science in Surgical Technology *Magna Cum Laude*Meadowbrook High School- Sept 1998-2001Advance Diploma |
