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(PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  LinkedIn  PortfolioEXPERIENCECarrier, Digital Product Designer May  December 2023 Designed 2 new features of Abound  a B2B SaaS application for safer, healthier, and sustainable buildings  contributing to over 10% revenue growth in Carriers aftermarket business. Eliminated significant design debt in backlog, affecting 1.1 billion square feet of building space. Discovered 8 key insights and 11 design directives using research for integration of new data. Frog Design, Interaction Design Intern February  April 2022 Designed a customizable SaaS experience for credit unions staff to process membership applications, helping one credit union generate over $3.04 million in deposits in just 24 days. Prototyped 3 features covering over 7 edge cases during collaborative design sprints. Persuaded client to adopt new disabled state of over 8 components in the design system in 4 days. STANLEY Security, UX Design Intern June  August 2021 Analyzed over 100 user recordings and heatmaps to improve design for better conversion rate. Streamlined UX Writing by simplifying 40-page content guidelines with Voice Chart framework. FPT Software, Software Engineer Intern June  August 2019 Built a data analytics web application for a Japanese retail company with Vue.js. PROJECTSGitHub Issues (coursework partnership with GitHub) January  March 2023 Analyzed end-to-end user experience of GitHub Issues  planning & tracking tool for developers. Designed and conducted 6 usability tests to investigate unidentified gaps and inconsistencies. Presented top findings and recommendations to the GitHub Issues product team. Kumeo (teamwork with 2 software engineers) 2021 Designed a mobile shopping assistant app that helps online Vietnamese consumers save money. Outcome: 20% retention rate, 60+ signed-up users, 6 five-star reviews after the first week. EDUCATIONUniversity of Washington 2022  2024M.S. in Human-Centered Design & Engineering (GPA: 3.9) Earlham College 2018  2021B.A. in Computer Science (GPA: 3.8)SKILLS & TOOLSSkills: Product Thinking, Interaction Design, Visual Design, UX Research, Prototyping, UX Writing, Data Visualization, Usability, Design Systems, Web Design, Mobile Design. Tools: Figma, Framer, Adobe Creative Suite, Tableau, ChatGPT, Generative AI, Miro, Zeplin, Hotjar, Supernova, UserTesting.