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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo use skills obtained through years in various fields, to improve the quality of service, efficiency, and overall production within your company.Work ExperienceTeam Lead Community Health Response CorpAlliancecare360 - Chicago, ILFebruary 2023 to April 2024Under general supervision, oversees and supervisors the daily activities of a team of Community Health worker engaged in providing education, care coordination and access to resources to program clients to improve their health and well-being.Skills, knowledge and abilities. Skill in organizing resources and establishing priorities. Ability to make administrative and procedural decisions and judgment on sensitive, confidential issues.. Abilities to supervise and train employees to include organization prioritizing and scheduling work assignments.. Interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.I was responsible for bringing resources, as well as Covid-19 test, Narcan & HIV Self Testing Kits to shelters throughout the city of Chicago and Cook County Suburban community. Field Interviewer / For the National Survey on Drug Use and Health RTI International - North CarolinaAugust 2022 to January 2023 I'm a representative of the National Survey on Drug and Health and been deemed essential personnel for the purposes of traveling to conduct data collection within the United States. The Substance Abuse and Mental Health Human Services (HHS), sponsors this data collection. RTI International, nationally recognized research organization with headquarters in Research Triangle Park, North Carolina, is under contract to the Federal Government to perform all data collection activities associated with the survey. Independent DriverUber - Chicago, ILSeptember 2019 to January 2023Responsible for transporting riders to their desired destination. Providing a safe, reliable experience to my riders.Staffing CoordinatorTNN - Chicago, ILOctober 2018 to January 2020 Responsible for scheduling field employees and providing administrative support for the TNNs operation. Interview applicants, process applications and setup orientations. Verifies applicants credentials, schedule appropriate employee to client facilities. Document all activities related to staffing, filling orders and cancelling a shift. Customer Service Specialist IIEmpire today - Franklin Park, ILJune 2017 to October 2018 Research and resolve customer inquiries with company guidelines. Provide all callers with excellent customer service including problem analysis, problem solving, as well as quick, reliable resolutions to their questions, request, and /or concerns. Utilize all available technology and software applications to maximum service accuracy and efficiency. Communicate and coordinate with internal departments as needed. Actively engage in the research and resolution of consumer-related agency escalations including the Better Business Bureau, Attorney General, and contractors board. Assist in the implementations of training activities to improve customer service scores. National Admissions AdvisorCEC Employee Group LLC - Schaumburg, ILMay 2016 to March 2017 Admissions, counselling and outreach experience Wide knowledge of human behavior, academic counseling, social work, marketing, management, business. Ability to work in a diverse environment dealing with students. Assisted with registration activities, new student orientation and open house events. Maintained the organized, updated confidential admissions enrollment information for new students and current students. Interviewed applicants through telephone and personal interviews, to analyze motivation, interest, effort and ability for various programs.Customer Service RepFloyd Vaughn Jr Agency - Oak Park, ILJanuary 2010 to January 2010 Closed average (20) new sales per week, calculated premiums and established payment methods for sales, identified and solicited prospects in agency database. Met with average (6) walk-in policy holders to address and resolve complaints Evaluated leads obtained through direct referrals, lead database and cold calling. Met with existing and prospective clients each week to select appropriate diagnostic sales techniques, collected all premium on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meeting. EducationASSOCIATE in GENERAL STUDIESKASKASKIA COLLEGE - Kaskaskia, ILJanuary 1993 to February 1994Associate's degree in Liberal Arts and SciencesBLACK HAWK COLLEGE - Moline, IL1994GEDState of IL - Fayette, ILJanuary 1985 to March 1985Skills Customer Service Receptionist Retail Sales Training Problem Solving Cold Calling Research Case Management Driving Microsoft Office Delivery Driver Experience Call Center CSR Customer Support Data collection Human resources Individual / group counseling Interviewing Presentation skills Social work Employee orientation Customer service Conflict management Supervising experience Sales Cold calling Serving Retail sales Training & development Public relations Human resources Databases Microsoft Outlook Presentation skills Interviewing Data collection Teaching Motivational Interviewing Crisis Intervention Behavioral TherapyCertifications and LicensesDriver's LicenseCertified Recovery Specialist |
