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. Jim McNicholEMAIL AVAILABLEPHONE NUMBER AVAILABLESummary:10+ years of experience in IT Support.Experience in Upgrading from Windows 7 to Windows 10.Installed, configured and repaired PCS and Windows servers.Worked with IBM, DELL, HP, Compaq and Toshiba.Education:High School Graduate, Norristown High School, PASkills:Windows 7,10WorkStation 95,98, NT,2000, Win 7 and Win 10Server NT,2000,2003,2008,2012Professional Experience:Various IT Contracts 2022-2024Montgomery County PA 2021-2022Various IT Contracts 2017-2020McKesson, Malvern, PA 1999- 2016Summary:Manage and perform IT work for various enterprise corporations McKesson, Norristown, PA, Montgomery County PAProvided desktop and remote support for end users. Server NT,2000,2003,2008,2012 Active directoryUtilized ServiceNow for tracking and resolving technical issues.Systems Administration and Deskside Support, Windows 10 migrations, large scale deployments, disconnects/reconnects, leading teams of other technicians, parts replacement on laptops and desktops, servers, etc.Worked directly with customers to resolve various IT related issues. Diagnosing problems/issues and to resolveHardware, software, and networking troubleshooting and repair. Diagnosing and repairing Windows desktop and laptop.Imaging tools : clonezilla - Ghost and SCCMTroubleshoot Software and Hardware Issues with Remote users. Perform installs, moves, adds and changesSupported customers in patch management, system antivirus and anti-malware management.Set up and configured hardware and software on company and client's equipment.Responsibilities include support of companies products and systems Responsible for the technical correctness and completeness of integrated systems and all company internal and external hardware and software titlesMontgomery County PAIT Support Responsibilities:Windows 7,10 Image computers and roll out new systems.Upgrading from Windows 7 to Windows 10. And worked on tickets for the county.McKesson, Malvern, PASupport analyst 2 Responsibilities:Installed, configured and repaired PCS and Windows servers.Server NT,2000,2003,2008,2012 Active directoryWorkStation 95,98, NT,2000, Win 7 and Win 10Configured 3 com switches, wireless AP and wireless devices.Worked with IBM, DELL, HP, Compaq and Toshiba.