| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Pompano Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeasoned Customer Support Specialist with 7 years of experience in customer service roles. Proficient in managing customer queries, complaints, and coordinating with cross-functional teams. Fluent in Haitian Creole, skilled in de-escalating issues, and maintaining high customer support standards. Seeking a Customer Service Representative role.Work ExperienceCustomer Support SpecialistMedMinder Pharmacy - Needham, MAOctober 2020 to March 2024 Adhere to Service Level Agreements (SLAs) to ensure timely issue resolution, maintaining customer satisfaction and trust. Contribute to the upkeep of the Customer Support Team's knowledge base, ensuring it remains updated with current processes, procedures, and best practices. Serve a diverse customer base, including Haitian Creole-speaking patients, across multiple communication channels, ensuring their needs are met and concerns are addressed efficiently. Consistently meet and exceed baseline performance metrics while providing valuable feedback to enhance the efficiency of the customer service process. Intake CoordinatorPro Sports Orthopedics - Brighton, MAApril 2019 to June 2020 Coordinated and scheduled appointments for a team of orthopedic specialists, ensuring efficient patient flow and maximum team productivity. Assisted multilingual patients by facilitating interpreter-assisted calls, thereby improving communication and patient satisfaction. Oversaw patient registration, insurance verification, and medical record submission processes, directing calls to appropriate departments for optimal service delivery. Administrative AssistantRespond Inc. - Somerville, MAJanuary 2018 to February 2019 Streamlined internal communications by efficiently handling incoming calls, directing them to the relevant individuals, and managing conference room scheduling, resulting in improved business operations. Oversaw financial transactions, including managing donations and preparing essential documents for annual audits, contributing to the organization's financial transparency and accountability. Interim Church AdministratorGrace Episcopal Church - Medford, MAOctober 2017 to December 2017 Managed daily operations and provided comprehensive administrative support, facilitating effective communication via various channels and maintaining an updated church calendar. Streamlined administrative processes, including scheduling, database management, office supply inventory control, and equipment maintenance, optimizing efficiency and organization. Produced vital financial reports, supported Stewardship Committee initiatives, and ensured timely distribution of monthly newsletters to parishioners without computer access. Reception/Administrative AssistantLincoln Tech - Somerville, MAAugust 2016 to September 2017 Managed initial communication with visitors and potential students, including screening and assessment prior to their admission and financial aid meetings. Handled administrative tasks such as mail distribution, student enrollment in CampusVue database, preparation of orientation materials, and assignment of incoming leads in Salesforce. EducationDiploma in Haitian Creole Medical Interpreter None Suffolk University - Boston, MASkills Computer Literacy Office Management Event Planning Epic Software Medical Scheduling Sales Experience Communication Skills Customer Service Medical Terminology CRM Software Microsoft Office Windows Translation Medical Records Salesforce Software Time Management Multi-Line Phone Systems Administrative Experience Proofreading Data Entry Software Troubleshooting Interpretation Mac OS Microsoft Office Computer skills SharePoint Google Docs Adobe Acrobat CRM software Salesforce Translation HIPAA Customer service Sales Bilingual Communication skills Marketing Hospitality ZendeskCertifications and LicensesCourt Interpreter CertificationDriver's LicenseAssessmentsMedical terminology CompletedJanuary 2023Understanding and using medical terminologyFull results: CompletedCall center customer service ProficientAugust 2022Demonstrating customer service skills in a call center setting Full results: ProficientVerbal communication ProficientAugust 2022Speaking clearly, correctly, and conciselyFull results: ProficientProofreading CompletedJune 2021Finding and correcting errors in written textsFull results: CompletedData entry: Attention to detail ProficientMay 2023Maintaining data integrity by detecting errorsFull results: ProficientRetail customer service ProficientFebruary 2023Responding to customer situations in a retail setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
