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Click here or scroll down to respond to this candidateCandidate's Name
BLINGUAL PROFESSIONALSan Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking leadership or management, which will help me in utilizing my experience and will enable me to make a positive contribution for any organization Authorized to work in the US for any employerWork ExperiencePatient Care CoordinatorSuperior Health Care - San Antonio, TXDecember 2023 to March 2024Care coordinator for diverse Medicaid providers across the United States. Responsible for excellent communication skills, critical thinking and excellent customer service. Everything from DME,HIPPA, Material requests, PCP Changes and work with local non-profit organizations. Also responsible for Level 1 IT troubleshooting for members to gain access to portal. Bilingual Team LeadNationsBenefits - Plantation, FLFebruary 2022 to December 2023Responsible for Member Experience Associates to give supreme customer benefits for Medicare and Medicaid members across the United States and territories over the phone, email, or correspondence. Strong soft skills, Interpersonal skills and patience for members with disabilities. Used all Microsoft tools, Word, Excel, Outlook, Teams, and Power Point As well as CRM, soft phone and Access platforms. Bilingual Customer Service RepresentativeCentauri Health Solutions - FloridaJuly 2021 to February 2022Responsible for inbound & Outbound calls for eligibility screening for Social Security benefits. Intake all medical diagnoses to see if a person qualifies according to Social Security guidelines. Use of strong Interpersonal skills, soft skills, active listening CRM and all Microsoft tools. Bilingual Customer Service RepresentativeMAXIMUS FEDERAL SERVICE - New York StateApril 2021 to July 2021Answering Inbound inquiries from the general public in English or Spanish. This is a third-party covid-19 vaccination project where every piece of information is updated and read verbatim. Platforms used are Amazon Work space, CRM, Microsoft Teams, Excel, Word, Access, Outlook etc. Bilingual Customer Service AdvocateAETNA Health Insurance - San Antonio, TXJanuary 2014 to January 2020ResponsibilitiesAssisting current members with benefit questions, durable medical equipment, referrals, providers, explanation of coverage, out of pocket cost and anything else that they may be in need of. I also take provider calls from health care professionals.Business OwnerM&R Floor care - San Antonio, TXOctober 1995 to January 2014M&R Floor care Corp - San Antonio, TXDeveloped marketing strategies, sales targets, trained, logistics, payroll, quality and responsible for all aspects of sales operations of maintenance floor care products and services. Bio hazard disposal and OSHA certifiedEducation1 year in Liberal Arts & SciencesBaptist University of the Americas - San Antonio, TX September 2013 to June 2014Small Business Certification in Small business Certification Texas A&M University - College Station, TXOctober 2003DiplomaFairleigh Dickinson University - Madison, NJ1984High school diploma in AcademicsHoboken High School - Hoboken, NJSeptember 1979 to June 1982Skills Do you have any of these top skills employers are looking for? Added below Active Directory SAP Added below Added below Microsoft Powerpoint Dismiss Fluent in English, Spanish, Italian and American sign language-10+ years Customer Service Critical Thinking Social Work Business Management Negotiation Production Management Logistics Case Management Inside Sales Recruiting Floor Care CRM Software Computer Networking Translation Research Software Troubleshooting Budgeting Technical Support Business Development Salesforce Merchandising Project Management Conflict management Sales Spanish Troubleshooting Help Desk Supervising Experience Human Resources Skills: Recruiting Familiar February 2020 View Full Score Report Inside Sales Proficient January 2020 View Full Score Report Customer Focus & Orientation Familiar January 2020 View Full Score Report General Management Skills Familiar January 2020 View Full Score Report Case Management & Social Work Familiar December 2019 View Full Score Report Conscientiousness Proficient December 2019 View Full Score Report Security Guard Skills Proficient December 2019 View Full Score Report Management & Leadership Skills: Impact & Influence Highly Proficient November 2019 View Full Score Report Basic Computer Skills: PC Completed October 2019 View Full Score Report Network Support Troubleshooting Microsoft Windows Microsoft Windows Server Desktop Support CPT coding Conflict management Spanish English Customer service Medical terminology Microsoft Access Call center management Customer support Computer skills Typing Live chat Zendesk Fraud Analysis skills Leadership Communication skills Bilingual Time management Windows Data management Data entry Operating Systems LAN Remote Access Software VoIP Mac OS DNS Citrix System Administration VPN Microsoft SQL Server Customer service Financial services Microsoft Office SharePoint Quality assurance Wiki systems HIPAALanguages Spanish - FluentCertifications and LicensesDriver's LicenseQMHP Certification |
