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Candidate's Name  119 Samuel Ave, Pawtucket RI 02860 PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducationCharlestown High School, Boston, MA Graduated June 2016 Community College of RI, ABA, Accounting Graduated May 2024 ExperienceOperations Manager, Cranston Cosmetic Dentistry/Elite Dentistry of RI, Cranston, RI November 2023-current Meet production/collection goals Schedule meetings and appointments Create work schedules for employees Interviewing, Hiring, and Firing Supervise, Training & Educating Point person for organizing and upkeeping of multiple offices Generating, updating, and maintaining excel spreadsheets Assist in payroll processing Update, enforce, and maintain office policies Keeping office complaint with all dental regulations Handle major full mouth cosmetic treatment plans and patient concerns Dental Administrator/Insurance Coordinator, Oxford Dental, Franklin, MA June 2018- Nov 2023 Processing EOBs Treatment planning and financial agreements Oversee administrative operations Address patient questions and concerns Billing patients and their dental insurance company Calculating copayments Opening/ closing the dental office and work independently Dental Office Manager, New England Dental Associates, Franklin, MA Feb 2022- July 2022 Point person for maintenance, mailing, supplies, equipment, bills, errands, shopping Monitor aging reports on collection accounts Ensure that all items are invoiced and paid on time Assist in the onboarding process for new hires Address employees queries regarding office management issues Liaise with facility management vendors, including cleaning, catering and security services Cover and support front office staffDental Office Assistant Manager, Children and Family Dental Group, Milford, MA Nov 2021- Feb 2022 Take responsibility for the appearance and functionality of the office Resolve patient issues in accordance with company policies Organize and present financial arrangements to patients Run and analyze management reports Support marketing and promotion initiatives Maintain patient data according to regulations and company policies SkillsMicrosoft Word, Powerpoints & Excel SpreadsheetsDentrix, Eaglesoft, SoftDent & QuickbooksA/R, A/P, Patient/ Insurance Billing and Collections Advanced Mathematical skillsFluent in Spanish & EnglishOSHA/CPR/HIPAA