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Click here or scroll down to respond to this candidateCandidate's Name
Street Address C PHONE NUMBER AVAILABLE EMAIL AVAILABLE OPERATIONS LEADERSHIPOperations Manager / Master Technician with 20 years of professional experience in progressively more challenging roles for the Electronic Security / Low Voltage Industry. Proven leader, mentor and effective communicator running successful Operations Teams through applying years of industry training and hands-on acquired job skills.Core competencies and skills as follows:Problem Resolution Time Management Task Management Strong Relationships Self-Motivated Up-Selling Customer Service Systems Service & Maintenance Team Leader Quality Control Performance Reviews New Employee Training Policies & Procedures Safety Regulations Scheduling Lead Meetings Payroll ACHIEVEMENTSBranch of the Year 1998 2001Tech of the Year 1997 2000Tech of the Month - 18 timesTech of the Quarter - 9 timesPROFESSIONAL WORK EXPERIENCECPI SECURITY, Atlanta, GA 2011 PresentOperations ManagerManager over Greenville, SC, Asheville, NC and Atlanta, GA. Responsible for Commercial, Small Business, Residential and New Construction Projects. Oversee three branches for a total of 20+ field technicians responsible for hiring, training, coaching, scheduling and one-on-ones. Blended Business of Commercial, Residential and Small Business clients throughout the Regions. Responsible for delivering professional, timely and profitable installations for Core Commercial Business from 10,000SF to 20,000+/-SF working with Intrusion, IP/Network Video, Analog CCTV, Access Control, Fire Alarm and other Specialty Low Voltage Solutions. Run all aspects of operations for the Atlanta to include installations, warehouse, equipment procurement, staging, scheduling and client communications. Travel to Greenville, SC weekly, W-F to ensure growth in a fast-paced environment. Perform weekly vehicle inspections in Greenville and Atlanta. Perform two site inspections per tech, per week to ensure quality control of installations. Place security equipment orders monthly after taking inventory. Pull equipment orders for technicians twice weekly, scanning orders from warehouse. Process and audit payroll using Ulti-Pro for time-sheet entry. ADT SECURITY SERVICES (acquired BRINKS), Atlanta, GA 1996 2011 Installation Team Manager (ADT) (2010 2011)Tech Manager (Operations Manager) (oversee Service & Installation - Brinks) (1996 2010) Manager for residential, small businesses, new construction, and home inspection divisions. Responsible for 4 areas of operations: Builder Operations, Inspections Department, Core Commercial Group, Residential and Small Business Clients throughout Atlanta. Responsible for up to 23 Field Technicians with a high of 1200+ installations in one month, average was 600 to 800+ installations per month plus Core Commercial Installations and Service Business (Brinks Security had a Core Commercial Sales Group too) Ordered inventory for entire branch of twenty technicians for installation and service. Maintained inventory levels through conducting bi-weekly cycle counts of on-hand inventory. Performed annual performance reviews for technicians to determine job level and merit raises associated with job performance. Conducted behavior-based interviews to assess job fit for potential new hires. Consulted with Human Resources to determine appropriate steps for disciplinary action. Implemented disciplinary action plan with employees up to and including termination. Trained new employees on new equipment, policy and procedures, and safety practices. Conducted weekly meetings, including technical bulletins and change in procedures. Assigned technicians to specific jobs based on location and skill type. Processed and audited payroll. Promoted safe practices through weekly meetings and monitoring safety equipment use in the field. Conducted vehicle inspections.Home Technologies Technician (1996 - 2000) Achieved job duties at highest rate of productivity to obtain level of Master Technician. Trained new technicians through one-on-one, hands-on method. Performed pre-wire, trim out and activation of new home security systems in customer residences. Made service calls on security systems to ensure customer satisfaction. MILITARY, EDUCATION & PROFESSIONALUS MARINE CORPS - Corporal (E-4)M.O.S-1141 Electrician/1142 Journeyman Electrician Parkview High School - Lilburn, GA - DiplomaReferences Available Upon Request |
