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Click here or scroll down to respond to this candidateCandidate's Name
Phone Number: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLESUMMARY 10+ years of IT experience as Business Analyst in Banking Industry, P& C Insurance Domain. Led geographically dispersed and offshore teams, Formulation of well-refined User Stories and Features, Cross- functional team collaborations. Maintain tasks using SharePoint, JIRA, SPIRA, Service Now, Excel. Agile Scrum methodologies to augment SDLC. Eliciting logical data flow diagrams using InVision, MS Visio. End-To-End product testing and requirement gathering, Analyzing risks, impacts, roadmaps, schedules, data. Enthusiastic, self-motivated and Comfortable at working within competitive settings. CORE SKILLS AND COMPETENCE Experience in Desktop contact center application used in Bank and Key contributor in project management, requirements analysis, solution design, and implementation planning. Working as a Business System analyst and Scrum Master combination, in the contact center technology group, and helping in refining business requirements in collaboration with Product Owners and translating them into functional requirements for technology partners as user stories for implementation. Experience in EDGE Policy Center, Guidewire Policy Centre, Understanding the P&C Insurance environment and elicit the requirements and writing the user stories, process flows, data flows and report mock-ups. Experienced in Configuring, Implementing and Integrating the GW Policy Center across Property Insurance. Experience working on Product such as Construction, Casualty, E&O, BOP, Commercial Auto, Personal Property, Personal Auto and Homeowners. Experience in Handling Production Defect and deploying fix to Production within Time Frame. Worked on various policy center features such as UI configuration, UW Issues, Roles/Permission and Rules/Validation. Hands on experience with UI configuration, Coverages, Limits, Deductibles. Good understanding and experience working on activities and activity patterns of Guidewire Policy Center. Conducted Gap Analysis, Business Process Analysis, AS-IS and TO-BE process analysis. Expertise in Personal and Commercial lines of business with in-depth knowledge in the Underwriting, policy administration system (PAS) billing, rating, reinsurance and claims process. Expertise in Software Development Life Cycle (SDLC) methodologies like Waterfall, Scrum-Waterfall Hybrid, Agile(Scrum, Test Driven Development). Excellent analytical, problem solving & interpersonal skills. Detail oriented team player with multitasking abilities, ability to deliver independently with minimal supervision. Knowledge of conducting various scrum ceremonies such as Sprint planning meeting, sprint review meeting, sprint retrospective meeting, Daily Standup Meeting, Release planning meeting. Expert in GAP analysis, Impact analysis, SWOT analysis, Cause & effect analysis, Cost benefit analysis, Feasibility analysis, Risk analysis. Highly skilled in various requirements elicitation techniques and analysis such as client interviewing, brainstorming, requirements workshops, and Joint Application Development Session (JAD). Created various artifacts including Business Requirement Document (BRD), Software Requirements Specification(SRS), Functional Requirements Document (FRD), Test Plan, Test Scenarios, and Test Cases and maintained Requirement traceability matrix (RTM). Have excellent learning aptitude and team management skills by driving decisions and motivating a team towards delivering product without any compromise on the quality and standards of it. Exceptional problem solving and sound decision-making capabilities, recognized by alternative solutions and confident, accurate, decision-making coupled with excellent communication and interpersonal skills TECHNICAL SKILLSRequirement Management JIRA, ConfluenceDocument/Content Management SharePoint, Image Right, Confluence Business Modelling InVision, MS Visio, MS Suite, Pencil Business Intelligence Business Objects, TableauDefect Tracking Qtest,SPIRA, Service Now, ALM, Octane, JIRA Risk Management Tools JIRA Service Desk, SharePoint Issue Tracker PROFESSIONAL EXPERIENCEClient: Bank of America, DERole: System Analyst & Scrum Master May 2023-Present 1. The Project goal was to decommission legacy application and migrate all data elements, functions and backend services to Contact Center application and adhering to Bank ADA, Helix Compliance. 2. This project goal is to perform maintenance to display card network value assigned by payment network for participating merchants on Merchant Services.Responsibilities: Working extensively with the Line of Business and Product owner to refine business requirements and translate them into functional user stories. Organizing and facilitating Agile and Scrum meetings, which included Planning, Daily Scrums or Standups & Retrospective, Sprint Demo within Team. Also involved in demonstrating work done in sprint to management and entire agile teams. Developing & documenting Epic, User Stories in Jira and ensuring the requirements are comprehensive, clear, actionable and testable and collaborating with Design team for wireframes. Working with different scrum teams to reduce impediments and improve the team efficiency. Engages with dev team to review and analyze production issues to determine root cause. Aiding the QA team in creating efficient Test Plans and Test Cases. Report bugs and defects using Jira, frequently communicating with developers following the bug management life cycle. Work with the Business and PM during the design/development phase as the first point of contact to identify changes to requirements. Conducts UAT to make sure that all the user requirements are catered by the application. Provides comprehensive support to all end users and stakeholders through training and documenting user manuals and procedure manuals. Actively involve in Quarterly PI Planning and working with Portfolio Lead and Delivery lead in getting new Projects/Deliverable. Managing Report Out confluence page for PI Planning and calling out all dependencies Risk. Establish a plan for Test Management/OTA management to identify any errors with deployable stories and release container. Ensuring story is tagged & Aligned to Release Container. Involved in release Validation and getting sign off from line of business on Deliverable after Deployment. Proficient in JIRA, Dashboard Setup and managing scrum routines and tracking and prioritizing defects. Ensures Our team is in alignment with the desktop strategy including new guidelines on MRA. Client: ARGO Group, TXRole: Analyst Business Feb 2022-Dec 2022The project was migration of EDGE service transaction from Legacy ESB to Argogroup.io integration services. Legacy ESB is hosted one wherein Argogroup.in is in cloud and was not presently used by EDGE. Hence the task was to move service from internal ESB to cloud.Additionally, I was also responsible for handling Production Support Defect for different Business Unit such as E&O, Construction, Casualty and Contract.Responsibilities: Worked on Products like Construction Insurance, Casualty Insurance and E&O insurance. Responsible for conducting As-Is To-Be Gap analysis to find out the current state of the application and expected state of the application. Worked with Project Manager, Product owner in prioritizing backlogs and tracking down the transaction that will be used in cloud services. Gathered all requirement and created user stories in JIRA Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Implementing Change Request and Updating FDS on deployment. Managed defect using Defect tracing tool SPIRA. Reviewed and analyzed each defect and accordingly assigned further to concern team to resolve the issue. Determined the Root Cause of the Problem and Created & worked on RCA with Development Team. Co-ordination with all internal teams, interface with business leads for operations. Closely worked with Business and Business users to get the input's and to provide the real time solutions to them. Handled weekly emergency release to deploy fix to Production. Getting approval from business users for upcoming Emergency Release. Providing fix to the defect reported by business in Service Now. furthermore, solely responsible to handle on Provision and deprovision Tickets. Worked on Validating and sending Accounting Month End and After Month end report to Finance Team. Run Queries using PL SQL for generating Accounting Report, Resolve any XML, Document issue from Back end. Responsible for testing and deploying the fixes to Production Environment. Built and maintained positive working relationships with various IT and business stake holders. Received Business appreciation for getting the resolution within timely delivery and explicit in decision making.Client: MAPFRE USA Corp, Webster, MARole: Business Analyst April 2021 Feb 2022MAPFRE Insurance serves policyholders in 14 states across the United States. It is the 21st largest property and casualty insurer and private passenger auto insurer in the United States. MAPFRE Insurance is part of MAPFRE group, a global insurance company with a worldwide presence. The main goal of the project included upgrading the generation old company Policy administration system with the Guidewire Policy Center platform. The application would generate Policy lifecycle - Product definitions, Underwriting, Quoting, Renewals, activities and allow automated and manual policy renewable features. Responsibilities: Supported development and enhancement of Policy Center applications through research and analysis. Worked on Commercial lines of Property & Casualty Insurance with Policy Center. Create user stories from requirements, develop Business requirements document (BRD) and Functional requirements document (FRD) for business processes related to policy life cycle for Property & Casualty (P&C) insurance- BOP, Commercial Auto. Worked on UI configuration, different transactions, underwriting issues, activities, activity patterns of Guidewire Policy Center. Gathered business requirements for move/merge the Policies/Accounts in the Policy Center. Aided the Product Owner for developing project plan as well as managing the project scope for the Policy Center tool of the business insurance policies segment of property and casualty insurance. Answered questions from the business team, technical team, and testing team, researched issues and supported the project team at various stages in the project. Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs. Involved extensively in writing Agile User Stories and reviewed with Business lead and project manager for Sign Off. Worked with the Scrum team to ensure sprint goals are achieved. Created User Interface Documents (UID) of prototypes and wireframes of the software solution, Guidewire Policy Center, to help design the user interface. Used JIRA to maintain traceability of requirements and defects. Worked on designing requirements for Guidewire Policy Center products involving from inception to implementation phase. Support UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues. Created graphs in Microsoft Excel to show trends and allow the project team to prioritize additional work to further reduce error volume. Utilized graphs for demonstrating the impact to stakeholders. Environment: Agile (Scrum), JIRA, SQL Server, UML, MS Excel, MS Word, MS Visio Client: Germania Insurance, Brenham, TXRole: Guidewire Business Analyst Sep 2020 - March 2021 Germania Insurance is one the oldest insurance companies in the United States which provides a wide range of insurance products including auto, property and business. The goal of this project is to upgrade the existing legacy Policy system with Policy Center product from Guidewire. It supports the companys end-to-end underwriting and policy administration process, including new policy applications, renewals, changes, cancellations, and reinstatements. Independent agents use Policy Center to enter new submissions and review status for their customers aided by integration to existing agency management systems. This transition process facilitates the upgradation of various screens. Responsibilities: Conducted requirement elicitation workshops through interviews, JAD sessions to understand and implement the personal auto, Personal Property and Homeowners insurance for Policy Center. Worked on various Policy Center features such as UW Issues, Roles/Permission, Configuration, Rules/Validation. Gathered the requirements in EPICS and translated them into user stories by detailing the functional and non- functional requirements. Designing User interface and workflow to collect and manage policy and underwriting information for all lifecycle transactions. Created wireframes of policy screens for new lims for different lines of business. Performing GAP Analysis on the As-Is business process maps and created the To-Be business process maps to communicate the solutions to the entire team as well as to gain the approval of the SMEs and the management team. Create user stories from requirements, develop Business requirements document (BRD) and Functional requirement document (FRD). Worked closely with the development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project. Supported the Product Owner in prioritizing/ grooming the backlogs. Worked with the Scrum team to Keep Scrum process running and help the Team focused on the current Sprint to achieve Sprint goals. Created and reviewed UI story cards and made them available for all the project participants for accessing the functional requirements, screen prototypes/mock-ups. Managed defects using Defect Tracking Tool JIRA, reviewed each defect and assigned development team to resolve problems. Support UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues.Environment: Guidewire Policy Center 8.0, Agile (Scrum) Methodology, SQL, JIRA, MS Visio Client: Digital Network Associates Pvt Ltd, Goa, IN Role: Business Analyst Jan 2016 - Dec 2018The project was to build data driven strategies to support business operations. The goals were to produce models, create forecasts reports, and predict trends to assist senior management for more effective decision making on Access and identity management.Responsibilities: Gathered requirements and evaluation/analysis of their data and also conducted JAD Sessions to develop an architectural solution that the application meets the business requirements. Created and maintained Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and system requirements specifications (SRS). Used MS SharePoint to Upload and share various documents like BRD, FSD, design document, test cases, RTM(Requirement Traceability matrix) and other deliverables with other teams and departments. Gathered stake holders requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements. Conducted and participated in number of JAD with the stake holders and participants to gather knowledge and requirement. Designed and developed Use Case Diagrams, Activity Diagrams and Data Flow Diagrams using MS Visio to define the Business Process and Data Process model. Involved in writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams, Activity diagrams, State diagrams based on UML Methodology and business object modeling flow diagrams using MS Visio/Rational Rose. Interviewed functional area users to collect functional requirement and business process information and facilitate meeting sessions with the Subject Matter Experts (SMEs) from various business areas. Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them into a well format that can be reviewed and understood by both business people and technical people. Manage timelines by ensuring that deadlines are met by adhering to project guidelines, working within team and client provided schedules and managing client expectations. Developed business use cases, generated UML based diagrams for a better understanding of the user community. Highly proficient in writing User stories, creating Use Cases, use case diagrams, Workflow Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams using tools such as MS Visio. Reviewed basic SQL queries and edited inner, left, and right joins in Tableau by connecting live/dynamic and static datasets. Finalized the querying considerations and validated the database against the reporting requirements. Interacted with system developers to resolve questions and discrepancies in Business Requirement Documents. Assisted in development of Test Scenarios and documented Test Plans that contains test scripts, test cases, test data and expected results for the System Integration, Functional testing, Performance and User Acceptance Testing. Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with QA team Created, functional test materials, set up test plans, schedules and scenarios. Environment: Waterfall, MS Excel, UML, MS SQL, MS Office, SQL, Windows. Client: Big Potato Travels PVT Ltd, Goa, INRole: Junior Business Analyst Sep 2011 - Dec 2015Responsibilities: Involved in gathering requirements, identifying and preparing Use Case specification documents, creating Requirement Traceability matrix Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose so that developers and other stakeholders can understand the business process. Lead requirements gathering sessions, create process flows, and produce documentation. Manage all business stakeholders and the project teams to desired expectations. Analyze requirements and specifications and identify alternatives to problems or opportunities, and then recommend a solution to allow stakeholders to select the best option. Identify gaps between existing and desired environment. Make multiple suggestions than justify the best solution. Designed and developed project document templates based on SDLC methodology. Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio. Conducted interviews with various business users to collect requirement and business process information using MS Visio. Effective management of stakeholder relationship at all levels of the business (Both internally and third-party suppliers). Responsible for conducting As-Is To-Be Gap analysis to find out the current state of the system and required state of the system. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Environment: MS Office Suite (MS-Word, MS-Excel, MS- PowerPoint, MS-Project), Requisite Pro, Windows.EDUCATIONBachelor in Commerce - G.V. Ms College of commerce and Arts Goa, India.Company Secretary (Intern)- Institute of Company Secretary of India, New Delhi |
