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PHONE NUMBER AVAILABLE (cell)EMAIL AVAILABLEEXPERIENCED PEOPLE, BUSINESS & OPERATIONS LEADERTransformational leader with extensive knowledge, skills and experience in leading operations in both health care and non-health care environments, focused on adding value through leading teams, building relationships, reducing cost, strong communication, gaining efficiencies and ensuring enterprise excellence.Leadership/Strategy/Culture/DE&IContract/RFP/ProposalDistribution/Supply Chain/ERP/Inventory PrinciplesPlanning/Scheduling/ProcurementDistribution/Facilities Design & ManagementTransformation/Cost Reduction/Digital TransformationAssembly/Kitting/Fulfillment/ShippingBudgeting/P&L/Long-Range PlanningMedical Device Distribution (FDA, ISO)Pharmaceutical Distribution/Private LabelPROFESSIONAL EXPERIENCEOptum Rx, Eden Prairie, MN 2022 PresentA United Health Group PBM and pharmacy services companyGeneral Manager, Optum Specialty Distribution Holdings, LLCPioneered Optums first multi-billion dollar pharmaceutical distribution company from approval to launch in 8 monthsLed the selection, design and build of 303k square foot distribution centerDesigned Optum Specialty Distribution organization and built the leadership teamSuccessfully implemented SAP, Vistex, Axway and other applications from scratchDeveloped and led Optums Wholesale, 3PL and Private Label drug companies as the first employee of eachOwned and managed P&L for multi-billion dollar business, $40M in capital and $30M in SG&APresent weekly to ORx CEO and the leadership team on progress and plansDeveloped all long-range plans, annual business plans and quarterly business reviews for Optum Specialty Distribution to present to Optum and UHG leadershipOptum Rx, Eden Prairie, MN 2019 2022A United Health Group PBM and pharmacy services companyVice President, Capital, Real Estate, Specialty Pharmacy TransformationReporting to the CEO, my role included helping drive strategic direction, leading all high-level transformation activities for Specialty patient, provider and client, overseeing Specialty Real Estate decisions, driving the Specialty Capital process and ensuring operational improvementSuccessfully took over 1,200 agent call center for 3 months turning performance around immediatelyLed the transformation of Optum Specialty from 9% self-service to 40% self-service dramatically impacting NPS and saving over $20MTransformed Optum Specialty Pharmacy taking it to JD Powers # 1 pharmacy from the bottom of the list in 2 yearsLed the transformation of Provider Portal work for Optum Specialty to provide self-service options to providers that were previously unavailableLed ORx Capital and Real Estate to build out the best processes within UHG to manage multi-hundred million dollar capital budgetOptum, Eden Prairie, MN 2011 2019An industry leading health services companyDirector/Senior Director, Optum OperationsSelected as one of three UHG Culture Ambassador Lead, leading culture strategy and communications for 19 months, including presenting to 30,000 culture ambassadors monthlyLed activities to drive over $150M in cost savingsLed the Optum Vendor Management Office and sat on the UHG Vendor Management Counsel for OptumSuccessfully led and developed the Optum Payment Card Industry (PCI) team for one year to ensure Optums complianceCollaborated with Optum IT and external vendors to develop a centralized fulfillment ordering tool designed to eliminate the use of over ten existing toolsLed a major integration of our external fulfilment tool with our internal case management systemDeveloped the plan and led the integration of all 5,000 clinical staff into the fulfillment ordering toolDesigned and expanded upon Fulfillment Services metrics leading to increased transparency and driving increased productivity and higher qualityImplemented inventory management principles, Developed Netsuite ERP and created an inventory team leading to the reduction of over 60,000 nurse material backordersDesigned and developed the Optum Fulfillment Services team to serve all of Optum HealthCORVENTIS, St. Paul, MN 2009 2011A Medical Device company specializing in Mobile Cardiac TelemetrySenior Manager, Operations and ManufacturingDesigned, negotiated and built out distribution facilities in the United States and EuropeProvided leadership over the Distribution, Purchasing and Planning teams in the United States and EuropeDeveloped operations plans based on my partnership with sales teams in the United States, Europe, Singapore, India and the Middle EastPartner with sales teams to negotiate distributorship contracts and lead international distributors to drive successful warehousing and distributionDesign, negotiate property leases, negotiate warehouse purchases and build successful distribution centers in both domestic and international marketsDeveloped and implemented the companys ERP system across multiple warehouses, both physical and virtual, to ensure success for both operations and accountingNegotiated small package carrier contracts resulting in beneficial discounts in the United States and in International markets. These negotiations were highlighted in the August 2009, Volume 03, Issue 01 of the Fed Ex Small Biz Magazine.Presented the Corventis distribution model to Richard Smith, the son of the Fed Exs founder and now the companys managing director on September 30, 2010.Useed multiple negotiation strategies with international and domestic manufacturers and suppliers to create beneficial solutions on contract, master supply agreement or quality agreement termsDeveloped yield reporting tools and goals and drove the manufacturing team to decrease yield loss through PFMEASuccessfully led the purchasing team to a reduction in COGs by approximately 30%Successfully negotiated Cellular Network contracts cutting transmission costs by 80% in the U.S.Created master production schedule, international inter-company purchasing process and class A supplier scorecardDeveloped, implemented and maintained all of the operations processes to meet the standards of the FDA, ISO, CE Mark and financial institutions.As the point person for auditors, I successfully led my team through multiple FDA, ISO, CE Mark and Financial AuditsZOMAX, Brooklyn Park, MN 2006 - 2009A $100 million CD/DVD Manufacturing/Assembly/Distribution companyProduction/Distribution ManagerDesigned, negotiated and built out distribution and production facilityKey responsibilities included budgeting, permanent and temporary staffing, role definitions, communicate expectations, employee development and process development/documentation to meet ISO standardsEstablished and monitored inventory levels, customer forecast and demand for VMI and non-VMI customers per SLACreated and successfully managed a multi-site production plan for a $4 million projectManaged scheduling to maximize efficiencies and increase throughput for automated and manual work centersCost effectively managed production according to BOMs, quotes and production schedulesDeveloped, implemented and maintained production, fulfillment, distribution and returned material efficiency metricsInitiated and implemented key changes in existing carrier contracts to cut transportation expenseFreight Management Functional Lead for all 6 facilities in 3 countries during an ERP system implementationIntroduced 5S techniques focused on organization and cleanliness to improve safety and plant aestheticsRedesigned the distribution center layout within budget, increasing fulfillment efficiencies by over 240%TARGET CORPORATION, Woodbury, MN 2004 - 2006A $50 billion In-Store and Online Retail companyGroup LeaderKey responsibilities included budgeting, permanent and temporary staffing, role definition, high level communication, employee development, cost reduction project management, distribution/production design and process developmentDevised and directed multiple projects aimed at redirecting product flow, increasing productivity, reducing replenishment stocking and enhancing the WMS resulting in projected annual savings of $1.9 millionDelivered $75,000 of savings annually through a reduction in outsourcingCreated distribution center performance metrics and a tool to communicate results to headquartersManaged a team consisting of 1 supervisor and 70-100 team members in daily operation (200+ Seasonal) to ensure a high degree of safety, service and qualityEDUCATIONMBA, Saint Cloud State UniversityB.S. Operations Management, Saint Cloud State University |
