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Click here or scroll down to respond to this candidateSHCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Bloomeld Hills, MI Street Address
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Records ManagementTelephone receptionCustomer SupportPaperwork ProcessingContract negotiation expertiseExpense ReportingClient ServicesClient ServiceAccount developmentClient Relationship BuildingPerformance ImprovementSales expertiseCustomer RelationsChristian & Company Bloomeld Hills,MIManufacturer's Representative HVAC03/2020 - CurrentDeveloped and maintained relationships with vendors, suppliers, and customers.Responded promptly to customer inquiries related to products or services oered by the company.Updated customer databases with current contact information and account status changes.Assisted in developing marketing materials such as brochures, yers, catalogs.Maintained a high level of product knowledge through ongoing training sessions.Resolved any issues that arose between customers and manufacturers in a timely manner.Collaborated with other departments within the organization to ensure successful operations.Supported the development of new products by providing feedback from customers regarding usage patterns or preferences. Represented manufacturer at trade shows, building brand recognition, establishing contacts and identifying potential service partners. Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs. Accompanied sales sta on sales appointments and client visits to monitor project progress.Attended sales department and company-wide meetings to stay current on latest objectives and sales performance.Supported sta members by logging performance data and customer prole information to analyze client base and identify untapped market sectors.SummarySkillsExperienceLearned customer needs and desires to suggest specic product options. Saks Fifth Avenue Troy, MOStyle Consultant06/2019 - 08/2020Greeted customers and responded to inquiries in a timely manner. Provided customer service by answering product and service related questions.Assisted customers with order placement, returns, exchanges, and refunds. Processed payments using point of sale system software. Answered phone calls and directed them to appropriate personnel. Resolved customer complaints in a professional manner while remaining empathetic to their concerns.Educated customers on product features and benets to ensure they had an excellent shopping experience.Nordstrom Troy, MIStyle Advisor06/2016 - 06/2019Greeted customers and provided exceptional customer service. Assisted customers in selecting clothing items that suited their individual style needs.Advised customers on the latest fashion trends.Cheeburger Cheeburger Restaurants TheWoodlands, TXOwner/Machine Operator06/2013 - 03/2016Developed and executed brand awareness campaigns to increase customer engagement.Organized promotional events to introduce new products and services to the public.Engaged customers through social media platforms to create a sense of community around the brand.Fusion Event Stang Naples, FLBrand Ambassador01/2010 - 04/2013Developed and executed brand awareness campaigns to increase customer engagement.Organized promotional events to introduce new products and services to the public.Engaged customers through social media platforms to create a sense of community around the brand.Gathered customer feedback for product development purposes. Provided detailed reports on promotional activities and sales results. Introduced sales, promotions and other brand initiatives to gain customer loyalty.Organized and carried out promotional events, set up and tore down event sites and interacted with customers.Built relationships and personalized future client development opportunities by collecting customer data.Gave out product samples, coupons and pamphlets to encourage sales. Put together eye-catching displays to attract potential customers and encourage questions.Central Michigan University Mount Pleasant, MIBBA in Accounting06/1982Education and Training |
