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Candidate's Name
SUMMARYOver 15 years experience in multiple facets of food safety and quality certification. Able to manage clients and employees to continuously improve through excellent interpersonal skills and knowledge.PROFESSIONAL EXPERIENCE
February 2023 Present Freelance Auditing/Inspections GMP/GFSI Food Safety Auditor/Inspector Pittsburgh, PA Conducted Food/Beverage audits to GFSI and GMP standards for various Certification Bodies Consulting for HACCP, FSMA, PCQI plans GAP Analysis for suppliers pursuing scheme certification
Conducted HACCP training for plant managers food/beverage
Inspections of ports, distribution centers and field locations of ingredient/supplement suppliers to company tailored reportsJanuary 2023 February 2023 DNV Sector Manager Food & Beverage Pittsburgh, PASpecific Responsibilities:
To provide Food Safety technical know-how to internal and external customers. Managed entire food and beverage client base, certification business, approx. 120 companies and a total of over $13 million in revenue. To review audit reports, technical service reports and Food Safety scheme service delivery results, and make sure services are conducted by qualified auditors and personnel in compliance with the procedure and policies. Provide feedback on service delivery results to Food and Beverage Operations Leadership.
Provide on-going auditor calibration across GFSI schemes to ensure consistency when services are delivered. Took over food program with 7 full time auditors, 14 contract. Onboarded 1 full time and 3 contract in my tenure at DNV. Ensure technical procedures, policies and Food Safety scheme technical requirements are maintained throughout the service delivery cycle.
To support with the development and update of audit checklists and technical documentation as required.
To provide technical training to internally and externally as required and ensure that the organizations Food and Beverage services are offered consistently across all Food Safety schemes.
When required, to participate in the delivery of a service as an operational resource (as auditor, trainer, or technical expert), Operations leadership pre-approval is required before accepting to participate in any such projects.
When required, conduct internal and external audits in accordance with established procedures for the company, maintaining a high standard of technical conformity.
To gain practical knowledge of the organizations processes in relation to GFSI services by reaching out and working with customers and GCU and capitalizing on the technical/operational resources of the US and Global affiliates as required.
To support Food & Beverage Operations by providing on-going feedback on performance and effectiveness of procedures.
To provide to the Food & Beverage Operations technical inputs that would help improve and enhance Food Safety program services and strengthen the Food and Beverage Program strategy.
Maintain technical expertise in GFSI schemes and regulatory rules.
Work with internal and external customers and maintain good relations with technical/operations teams.
Take part in internal audits and external client audits for shadowing or witnessing purposes as requested.
Participate in industry technical groups.
Co-ordinate and manage incidents related to food safety, legality and quality including decision making, investigation and follow up of actions
Analyze and investigate customer complaints and issues to identify the cause and solution
Onboarding of new North American Food Safety Auditors.
Working directly with ANAB to ensure conformance to SQF scheme
Work directly with GCU on Technical related matters and serve as local Technical resource for North America.
October 2022 January 2023 Freelance Auditing/Inspections GMP/GFSI Food Safety Auditor/Inspector Pittsburgh, PA Conducted Food/Beverage audits to GFSI and GMP standards for various Certification Bodies Consulting for HACCP, FSMA, PCQI plans GAP Analysis for suppliers pursuing scheme certification
Conducted HACCP training for plant managers food/beverage
Inspections of ports, distribution centers and field locations of ingredient/supplement suppliers to company tailored reports September 2017 September 2022 SGS Agri Division Global Key Account Manager Pittsburgh, PA
Develop and sustain positive, effective relationships with major sector clients through onsite auditing and ongoing communications. Managed between 6 to 11 clients over my tenure, consistently maintained a revenue portfolio of between $1.5 - $2.2 million. Provide the necessary support needed to maintain and improve the program
Participate in industry conferences as attendee and/or speaker
Identify sector specific needs and work with the Resource Development Team to select, mentor, monitor and develop the audit staff
Work with the technical team to evaluate and approve competencies of assigned audit staff. Identify/recommend/training needs and effectively manage assigned audit team members
Provide the necessary leadership and support for the resolution of corrective actions both internal and external to the organization as they pertain to the program
Provide program/scheme knowledge and support to both new and existing clients as appropriate
Provide support for handling of disputes
Monitors audit process timing and ensures client delivery, if necessary
Acts as central point of contact internally/externally to answer and/or resolve any inquiries regarding key account
Provides client analysis and/or client review when applicable
Attends and/or supports client reviews, presentations conducted routinely on key accounts
Interfaces between client and internal services to provide solutions, monitor customer service, support audit challenges
Provide mentorship and ongoing evaluation of program Technical Sales Rep
Participate in business development initiatives supporting the needs of inside sales, technical sales reps and Recertification team members
Review and approve new business opportunities specific to the program
Identify expansion opportunities within existing client base and coordinate with operations and sales
Oversees the communication and management of internal/external documents (Transfer, Amendment, CIF-CIFA, SOW or any other applicable client specific documents)
Communicates with Global Account Operations (GAO) for scheduling the activities
Provide guidance and ongoing support for assigned team.
Conduct annual performance reviews, conduct witness audits of staff
Recruit new audit staff, utilize data and trends to develop improvement plans for auditors
Conduct training on iEnable and client specific audit reporting tools for new and existing auditors
Develop on-line training programs specific to client specific needs for auditor reporting
Nov 2014 August 2017 DQS Inc. Food Program Manager - Buffalo Grove, IL
Manage daily activity for all GFSI schemes and non cert audit programs
Interface with 28 contract and 17 full time staff regarding critical issues on a global basis, at all levels within the organization while assuring compliance to requirements and business conditions.
Make timely decisions affecting the global program (able to evaluate risk and take appropriate action). (Primary contact for Corporate office in Germany)
Balance business and technical issues to assure product success.
Point person for accreditation bodies and industry associations in a leadership position. (SQF, FSSC, BRC, etc.) Attend or participate in witness audits, program corrective actions, customer complaints and customer service.
Provide Corrective/Preventative Action System Support for the closure of all accreditation findings to assure accreditation or recognition is maintained.
Assure the adequacy of technical review effectiveness and assist in the appointment process for auditors and reviewers on a global level. This includes developing, providing training and/or materials for assured competency with the product area.
Develop procedures and forms to support the delivery of the business in an effective and efficient way while meeting accreditation and industry requirements. (i.e., point person for ANSI accreditation Dec 2014, 2015 & 2016)
Additional responsibilities include: Hosting Accreditation audits, attend industry workgroup meetings or accreditation sponsored events or assures attendance by a competent person for cost effectiveness; attend meetings or provide trainings on an applicable topics
Responsible for maintaining accuracy of DQS Food Certification web pages, sell sheets and marketing material. To include all scheme updates, changes, announcements, etc.
Transitioning to contract auditing GFSI & GMP effective week of 5/8/17
Feb 2011 Aug 2014 Eurofins Food Safety Systems (FSS) Certification/Sales Manager Des Moines, IA
Manage audit program and certifications for Domestic Food Safety third party, EMP, GMP, FAMI QS, AFIA and SQF audit schemes
Build and manage all electronic (Sharepoint/Information Portal) and paper files for certificate programs
Built FSS client contact list in Customer Relations Management (CRM )
Main contact and Operations Manager for client EMP Program
Generate quotations for all FSS (Food Safety Systems) Services
Build, maintain, and distribute FSS Audit Schedule
Manage Human Resource issues for 8 full time and 35 contract auditors including new hire paperwork, expense approvals, travel approvals, trainings, correspondence, audit assignments, and reviews
Facilitate certification process with Accredited Office (France)
Quickfire/Reliance Administrator (SQF Audit program)
Attend industry related trade shows representing both Food Safety Systems and overall Eurofins capabilities
Assist with developing marketing material for sales presentations and client services
Trained as an instructor and auditor, attained appointment for each, for FAMI QS awareness training to assist manufacturers in preparation for certification audits
Serve as Sales Person for all audit schemes and National Lab services related to client base
Prepared extensive multiple stepped bids and RFP s for several major retailers and suppliers, examples upon request (of course, names are proprietary)
Retail Marketing Trade Shows, Booths, POP, POS signage working with Marketing Director for all claim verifications
March 2010 Feb 2011 SGS USTC Consumer Testing Services Audit Manager/Field Operations Fairfield, NJ
Managed team of 14 full time US auditors conducting second and third party food safety and sanitation audits of both food and nonfood facilities for retail clients.
Execute non cert audit schemes
Managed highest volume big box account for US Food Division, approx. $2 million in revenue. Direct development and implementation of GFSI compliance related procedures to auditor staff
Developed informational packet on BRC audit procedures for internal sales/Client Services staff and auditors, to convey responsible parties for initiation and closing as well as naming conventions for documentation, etc.
Manage SGS UK site for International & Domestic clients for BRC scheme (E-TRAQ)
Distribute SGS SQF packet directing clients to Quickfire, providing reporting guidelines to audit staff, and sales info to Client Services
Managed Corrective Actions for all audit schemes, documenting the GFSI CAR s
Revised Client GMP checklist to include updated protocols
Ensure that all Certification Body regulatory COP s & SOP s are distributed to sales and client services for quoting and support
Serve as Certification Body representative and provide assistance to third party and audit staff for compliance reviews and documenting/closing Corrective Action reports
Tech Review audit reports, determine supplier compliance ratings, managing third party warehousing site (STETON/ Aspirago) for select clients
Maintain client supplier databases for domestic audit program, responsible for clustering/grouping locations for audit execution
Perform/assess shadow audits for all personnel
Within the time of my appointment to this role auditor travel costs have been reduced by approx 15% (my role in this: dedicated attention to clustering between all domestic programs thereby spreading logistic costs between several clients)
October 2007 February 2010 SGS USTC Consumer Testing Services Account Executive Fairfield, NJ
Managed Domestic and International business for several major retailers Develop and sustain positive, effective relationships with major sector clients through onsite auditing and ongoing communications . 11 clients total, $2.8 mil in revenue. Attaining projected revenue, sustaining the relationship between SGS and the client QA managers
Serving as customer contact for issue resolution related to execution, service quality and account receivable/deliverables
Assist sales personnel with administration and reporting
Track team sales efforts and report on sales figures internally
Maintenance and development of the company s supplier database
Manage/Perform Nutritional Label Review program - for regulatory, structure and customer specs (IFT certified)
Wrote SOP for Domestic Nutritional Labeling published & distributed to all SGS International Affiliates in January 2010
November 2006 October 2007 Matthews International Project Manager, Account: Diageo Pittsburgh, PA
Managed $1.2 million in business
Central Point of communication on multiple projects for packaging and/or prepress needs of major branded accounts. Take ownership of packaging needs for designated client brands
Managed project timeline from conception to shelf, worked with production team to schedule and facilitate the flow of information in all project phases
Managed the field operations of print production and packaging engineers for packing houses and print runs
Responsible for quoting the cost of design, and/or pre-press costs at onset of project
Maintain regular status calls of all deliverables, as well as publishing a weekly report to customer and management
Worked with Litho, Die Cut, etc. on corrugated, labels, bottles, cans, etc.
Retail Marketing with outer and inner packaging, plannograms and product placement
January 2005 October 2006 Daymon Worldwide Packaging Manager, Giant Eagle Pittsburgh, PA
Established and remained accountable for timelines for all projects communicated the status and enforced adherence for all involved parties
Managed packaging initiatives for all Giant Eagle Corporate Brand Items
Maintained tracking database and processes for all private label package development.
Accountable for the timely execution of all PL projects
Manage production process to establish timing for match print reviews and product availability dates
Proofread artwork, labels and review designs for quality, consistency, and Giant Eagle brand standards served as Technical Review for PL lines extensions and new items
Working with Quality Assurance on Trans Fats, Supplier Database, and other special projects to ensure Giant Eagle items are in regulatory compliance
Established the indexing system for archiving hard copy artwork and beginning a database of electronic artwork files for all GE Corporate Brand items in Adobe Illustrator
July 2003 December 2004 Daymon Worldwide Scheduling Coordinator, Giant Eagle Pittsburgh, PA
Coordinated demo activities with brokers, suppliers, and One to One Demonstration s Area Managers Maintained tracking database and processes for all private label package development.
Resolved all issues pertaining to demo execution: non-arrival of demo kits, item substitution, rescheduling dates and other issues (poor demonstrator performance, out of stocks, scheduling errors, and cancellations)
Provided Movement Lift Reports to supplier and Giant Eagle to show return on the demo investment also to include item sales before, during, and after the demo; presented these reports in weekly management meetings
Created a demo rotation, for a high-end, specialty meat supplier, based on geographical and economic factors, and assisted in the staffing of those areas
Promoted to Packaging Manager after 1.5 year tenure as coordinator
November 2002 June2003 Daymon Worldwide Associate Business Manager, Ahold USA Chantilly, VA
Translated item development opportunities into briefing documents for approval, development, verification and tracking
Developed transition plans for business moving from one supplier to another, in order to avoid out of stock
Tweaked item development methods in order to increase speed to shelf presented my findings to upper management some suggestions were adopted; constantly revisited processes to re-evaluate
Managed the quality, timing and execution of Quality Assurance and Product Development for each new item/brand
June 2001 November 2002 Daymon Worldwide Supply Chain Analyst , Ahold USA Chantilly, VA
Created the guidelines, processes, and tracking methods for this position (I joined this customer team at the start-up of the account)
Served as onsite Accounts Receivable at the customer location, brought the EDI connection rate from 65%-70% to 92% during my 1.5 tenure as an analyst. Promoted to Associate Business manager in November 2002
EDUCATION
Edinboro University of Pennsylvania
Edinboro, PA
Bachelor of Science in Business Administration August 2001 *Marketing Concentration
PROFESSIONAL AFFILIATIONS, WORKSHOPS & TRADE MEETINGS
Dale Carnegie Course Dec 2001 Cert Attained
International Association for Food Protection (IAFP) member since 2008
Florida Association for Food Protection (FAFP) member since 2011
IAFP Annual Meetings 2008 & 2010
IFT Labeling Requirements for Food Marketed in the US: New Orleans, LA June 2008 certificate attained
Grocery Manufacturers Association (GMA) Complying with the Regulatory Requirements for the Labeling of Packaged Foods Course Washington, DC September 2009 certificate attained
AFIA HACCP Certified since March 2012
FAMI QS Auditor Certification Attained June 2012 (registration #FAM-L-US-171)
Sat on Discussion Panel for AFIA Q&A as technical expert for AFIA/SFSF 2012 Pet Food Forum
ISO 9001:2015 Training Certificate
Accelerating Development for Emerging Leaders Center for Creative Leadership Feb 2015 Cert Attained
Certified in BRC Awareness Auditor Training August 2016
Lead Food Auditor Certification - ISO 22000/FSSC 22000 via Bureau Veritas North America October 2016
FSPCA Course - PCQI Certified May 2017
SQF Recertified 2023 FSC: 9, 16, 19 & 34. Proficient in Microsoft, CRM, Steton, Nielson, EDI and Salesforce
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