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Click here or scroll down to respond to this candidateCandidate's Name
WStreet Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESkillsClient/Customer RelationsStrategic ThinkingSpeed and EfficiencyPositive AttitudeTime ManagementCollaborationProblem SolvingEducationUniversity of Wisconsin Madison December 1995B.A., AnthropologyAAPC May 2007CPCExperienceCentene via Robert Half November 2021-May 2022Remote Customer Service RepresentativeRemote contracted customer service assisting clients understand their benefits in detail.Processed demographic changes. Properly described their out-of-pocket costs. Assisted in finding providersProvided respectful and empathic customer serviceFound solutions to assist clients successfullyAdhered to government and company regulations and policiesA Midwest State Unemployment Agency via Robert Half July-November 2021Remote Customer Service RepresentativeRemote customer representative contract position assisting citizens with claim questions, registration of new claims, transition to new claims in the COVID-19 Era.Tracking of payments and issues.Processing of computer error resolution, and other jobs as assigned.Wisconsin Election Commission via Robert Half October- November 2020Remote Contracted ProcessorRemote verification of absentee ballots. Including verification of registration to vote, identify verification, and reviewing applicants paper (delivered to me scanned) paperwork. Temporary position.Homemaker 2012-2020Precision Practice Management 2002 - 2012Implementation, Education, and Training ManagerProject management of implementations for clients transitioning to our company.Interfaced with clients, IT personnel, consultants, insurance companies, and other involved parties.Trained staff on practice management and EHR software.Managed billing and reimbursements for Commercial Insurance companies, Medicare, and Medicaid.Education on coding, documentation, and process improvement.Managed several large accounts including oversight of the A/R, problem-solving, direct one-on-one education, group seminars, and direction for internal staff.Completed research on any topic needed to give our company and clients the knowledge needed.Assisted in new client acquisition and retention.Staff development and management of workflow.Accounts Receivable ManagerDispersed work assignments to internal and international staff.Audit and evaluate production, affectability, and developed process improvements.Worked with external staff with process improvement to increase collections.Help develop and improve data mining software for improved workflow across the company.Interfaced with insurance companies to resolve problems.Aided in new client acquisition and retention.Performed hiring, performance reviews, and education for my staff.Washington University in St. Louis - School of Medicine 2000-2002Reimbursement SupervisorSupervised key reimbursement processes for the Department of OB/GYN including registration, charge entry, documentation, and appeals.Recommended and implemented changes in the documentation and billing process.Analyze the A/R and billing trends and report trends and suggest reimbursement enhancements to physicians and department heads.Reduced the DRO and increased the gross and effective collection rates.Healthcare Strategic Initiatives, LLC 1997-2000Account ManagerManaged 17 of the multi-specialty practices within our company.Supervision of the staff servicing the accounts ensuring all tasks, such as, posting charges and receipts were completed.Audited the staff for accuracy and compliance.Aided in the practices cutting costs in their daily operations and educated them on ways to increase their reimbursement.SupervisorSupervision of over ten practices revenue cycle management.Managed a staff of physician billers ensuring superbills and receipts were entered in a timely fashion, and that A/R follow-up was completed to the fullest.Completed performance reviews, interviewing, and hiring.Decreased DRO's and increased revenue for the practices. |
