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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Manor, TX Street Address -2607SummaryHardworking and reliable Operations Support Specialist, Data Entry Specialist and Project Coordinator with strong ability in communication. Offering excellent customer service and self-direction. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Skills Customer Relationship Management Data Entry Helpdesk operations Data Collection Technical Assistance Communication Problem SolvingExperienceService Operations Support Specialist Aerotek Aston Carter)-Luminex Corp - Dia Sorin - Austin, TX 04/2023 - 09/2023 Provide technical support to customers via phone and email. Documented customer inquiries and resolutions in a ticketing system. Respond to 20 30+ inbox emails daily, handle internal customer inquiries, ensure high customer satisfaction through direct interactions using Microsoft Outlook and Salesforce. Create approximately 30 to 40 PM work orders within SF Tool Create and Close PM work orders (180 to 200)Field Service Support Specialist /Data Entry Specialist Aerotek Aston Carter-Luminex Corp - Dia Sorin - Austin, TX 04/2022 - 04/2023 Developed and implemented specialized procedures for customer service operations. Generated reports to track performance metrics of team members. Researched and analyzed customer feedback to identify areas of improvement. Coordinated with other departments to ensure efficient workflow processes. Created training materials for new hires on the company's procedures and policies. Field Service Support Specialist /Data Entry Specialist Aerotek Aston Carter - Luminex Corporation - Austin, TX 11/2020- 04/2022 Developed and implemented specialized procedures for customer service operations. Generated reports to track performance metrics of team members. Coordinated with other departments to ensure efficient workflow processes. Conducted regular meetings with staff to review progress and address any concerns. Participated in ongoing training and compliance activities. LMNX PM Queue WOs, PM Presale WOs, monitor specific FSE Salesforce chatter, Closing WOs, TSBs and LX200 closing WOs Determined appropriate databases for completed documents and transferred files electronically. Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.Contract Support Representative (CSR) Invenio_S2G Support Services Group BC Forward - Austin, TX 10/2016 - 08/2020 Assisted customers with order placement, returns, exchanges, and refunds. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Resolved customer complaints in a professional manner while remaining empathetic to their concerns. Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers. Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service. Project Coordinator Sun Technologies, AT&T - Client McDonald Corp - Austin, TX 01/2012 - 05/2016 Analyzed data related to projects in order to identify areas for improvement or optimization opportunities. Collaborated with senior leadership on strategic planning initiatives related to future projects. Resolved conflicts among team members by providing creative solutions that addressed all parties' needs. Assessed customer feedback in order to continuously improve service delivery processes or procedures. Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.Education and TrainingAustin Community College Continuing Education Austin, TX 08/2010 Some College (No Degree): Additional Business Courses Austin Community College Continuing Education Austin 04/2010 Some College (No Degree): Information Technology Project Management IBM Development Classes (Development Plan Austin 05/2007 Some College (No Degree): Business Administration and Management Mayfield Senior High School Las Cruces, NM 05/1969 High School Diploma |
