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Title Support Engineer System Administrator
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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYMore than 20 years of IT experience; worked in a various roles such as an Administrator for SCM and CI/CD tools, DevOps Engineer, System Administrator, Support Engineer, programmer and Release Coordinator10 years of experience as an Administrator on SCM tools such as Dimensions CM and GitHub Enterprise10 years of experience as a Support Engineer to maintain, support and administer the software tools, applications and their infrastructure on Linux, UNIX and Windows systems in production environments.7 years of experience in backup, restore and storage technologies by using the Arcserve Backup solution.5 years of experience in DevOps environment used Git, GitHub, Jenkins, Bitbucket, CA RA, Dimensions CM, Eclipse, Maven, Linux and Windows3 years of experience on system administration with Linux, RHEL, UNIX, Windows and Netware systems3 years of experience as an automation engineer participated in developing testing tool for build qualification of Arcserve backup software.3 years of experience as a programmer used the C, UNIX, SH, KSH, CSH, BASH, Signals, Sockets, Threads and IPCSPrepared the user documents, incident reports, network architectural diagrams and presentation slides with Microsoft office tools.Defined and implemented backup strategies, disaster recovery exercise, migrations, build and release processes, resource allocations for projects, newer roles, enforce security and user accessibility on projects to limit the access for users.Coordinated with various teams within the organization to troubleshoot the issues of SCM, CI and CD tools related to database, network, operating system, hardware, storage, builds, releases and backup activities.Performed fresh installations, upgrades, patches done for Dimensions CM, GitHub Enterprise, Jenkins, Release Automation tools on Linux servers on all development, qa, production environments.Installed and upgraded the Licenses for the tools such as Dimensions CM, Release Automation, CloudBees Jenkins and GitHub EnterpriseInstalled and configured the plug-ins to integrate Dimensions CM, Jenkins and Release Automation tools to achieve Continuous Integration and Delivery.As a System Administrator worked on UNIX, Linux, RHEL, Windows, VMWARE ESX and Netware Systems.Strong Linux (RHEL, SUSE), UNIX, Windows, Netware installations, applying patches, service packs and drivers for the devices that are attached to the Servers.Experience on SAN technologies: Setup SAN real world environments for Arcserve Backup software testing, which involves storage hardware such as Tape Libraries, Fabric Switches, Storage Routers, FC Adapters, SCSI Adapters, iSCSI Adapters, Various Servers and Disk Arrays.Experience in STAF/STAX, PERL, BASH, KSH, SAN, NAS, RAID, QIP, IPC, UNIX system calls, File I/O, Memory Mgmt, Signals, Sockets, threads, multi-tasking, OnlineJFS, VxFS, ext4, GFS2, TELNET, SSH, FTP, putty, MobaXterm, TCP/IP, SQL and PL/SQL.Knowledge in AWS, CICD pipeline, Bitbucket, ServiceNow, HP PPM, Rally, ServiceNow, Jira, Ansible, SDLC, Nexus, Artifactory, Maven, Docker and ConfluenceWORK AUTHORIZATIONUS CitizenEDUCATIONMasters degree in computer science and EngineeringSOFTWARELanguages: C, SH, KSH, CSH, BASH, PERL, SQL, PL/SQL, STAF, STAX, PYTHON, XML, AnsibleDatabases: Oracle, Ingres, PostgreSQLOperating Systems: Linux, RHEL, UNIX, Windows, VMWARE ESX and NetwareTools: Dimensions CM, SCM, Jenkins, CA Release Automation, Eclipse, MS-Office, Jira, Rally, serviceNow, Git, GitHub, Maven, Tomcat, Nexus, AWS, Docker etc.Protocols: TCP/IP, FTP, SFTP, SCP, TELNET, SSH, PUTTYOther Skills: VSS, Snapshots, DirectIO, VXFS, VXVM, GFS2, Virtualization, VMWARE Virtual Machines, Hyper-V Virtual Machines, UNIX IPC, Signals, Sockets, File I/O, Memory Mgmt, DNS, DHCP, RAID, Arcserve BackupHARDWAREHP Proliant DL 380 G9, DL 360 G7, SPARC Servers, SUN Blades, SUNFIRE Servers, IBM eSeries, IBM iSeries, Dell (PowerEdge, Optiplex, GX), HP 9000, PA-RISC, NAS Filers, SAN, NAS, Linux Servers, AMD 64, Intel x86, Inter x86_64, IA64, Tape Libraries(SCSI, FC), Tape Drives(SCSI, USB, FC), Virtual Tape Libraries, Disk Arrays( LSI, FUJITSU), SCSI Adapters, FC Adapters, iSCSI Adapters, SAN Switches, KVM Switches, Network SwitchesWORK EXPERIENCEKroger Co. Jul 2022 - PresentProject: Loyalty under Merchandizing ExperienceWorked as a Release Coordinator for the CXP/PXE applications. The loyalty program supported by many applications runs under CXP/PXE architecture. CXP is the legacy system that is in transition to a newer system called PXE. The CXP/PXE platform helps the loyalty members to redeem the points properly at POS, Online purchase and Third-party fuel stations. The CXP/PXE platform also helps the applicable promotions, offers and discounts to loyalty members properly.Responsibilities:As a release coordinator worked with various teams in CXP/PXE area for their feature or hotfix code releases.Conducted meetings for weekly releases to decide what features are going to be released to production.Gathered the required information for weekly, off-cycle, hotfix and emergency deployments from requested teams.Prepared the required release tickets for all types of releases and getting approvals from the management and make it ready for deployments.Communicated about the releases to various application teams and groups via MS Teams channels and emails.Communicated to deployment team with all the details what to be deployed such as application names and required commit hashes to be used while deploying.Updated the Release Management confluence pages for every release with the details for our records useful for audits and stats.Participated in improving the process of deployments, contents of release tickets, fix versions, labels and approval process.Performed promotions of scripts and TWS job streams/jobs from non-prod to prod servers.Environment: Bash, Linux, Windows, TWS Job Scheduler, Jira, Confluence, GitHubNationalGrid Dec 2021- Jun 2022Project: DevOps Tools and EngineeringWorked as a DevOps Engineer for Platform Operations team within the DevOps and Tools Engineering department. The Platform Operations team is fully responsible for the support of the tools which are using in the DevOps process in the company. The Platform Operations team responsibilities are install/upgrade, DR, user management, certificate installations, licenses installation, backup and miscellaneous activities for the toolsResponsibilities:Actively participated in the DR activities for the Bitbucket toolInvolved in the process of user review of the tools for the Audit purposeDeveloped scripts to capture and delete the inactive users from bitbucket tool in order to release the licensesCoordinated with cloud infrastructure team to setup the baseline alerts for the tools which are using in DevOps processWorked on the requests and incidents that comes to the team for tool access and any other issuesEnvironment: Jenkins, AnsibleTower, Bitbucket, Linux, Bash, SQL, WindowsCigna Inc. Jul 2020  Nov 2021Project: FRHUB PEGAWorked as DevOps Engineer for this FRHUB PEGA project. FRHUB Pega application is basically an Integration Layer for FRHUB, iCatch, proclaim, gateway and R3 modules. The FRHUB Pega application handles the functions such as auto recoupment, billing exception, bank account management and save-on functionsResponsibilities:Involved in building FRHUB Pega application infrastructure starting from Dev, Sys, Int, Pvs, Prod, Rel and Pfix environments and making sure that the environments are available 24x7 to the internal and external teamsInvolved and coordinated with the pharmacy and enterprise DevOps teams to develop the CI/CD pipeline solution for FRHUB PEGA application. And maintaining the CI/CD pipeline solution for any modifications or upgrades to the scripts.Actively participating in the build and release activities of FRHUB Pega application in every release and milestonesInstallation of certificates on JBoss servers for ISAM SSO and L7 for Gateway APIs on all environmentsCoordinated with the external teams to setup the MQs for PEGA application on all environmentsSupporting the BAU activities for the team such as JBoss Servers operations and to raise requests for any new global groups creations and to update ACL for different ISAM SSO URLsEnvironment: Jenkins, uDeploy, AnsibleTower, GitLab, GitHub and PegaWorldpay Inc. May 2019 - Jun 2020Project: DevOps and ToolsDevOps and Tools team is responsible for the support of tools that are using in the automation and to design, develop and implement the CI/CD solution for the various applications in Worldpay. The DevOps and Tools team is also responsible for the servers, tools infrastructure, installations, upgrades, licenses and implementing pipelines.Responsibilities:Setup of repositories, user management and administration of GitHub enterprise source code management systemSupporting the BAU (Business as Usual) activities for the team such as working on incident and problem management tasksGenerating the reports of the various types of DevOps requests that are raised by the users within the organization by using the serviceNow tool for management purposeParticipating in the design and implementation of builds and deployment processes for various applicationsPerforming the user management tasks in various tools used in CI/CD process are requested by users within the organizationTaking care of user access requests raised by developers for CloudBees Jenkins, ALM, xlDeploy and TeamForge tools were using in SDLC processAdministering the KeePass password management tool for the whole team to secure the account details of the various tools, databases, servers, license expirations and support accountsEnvironment: GitHub Enterprise, Cloudbees Jenkins, Git, Nexus, ALM, KeePass, Windows, LinuxCanon Inc, NY May 2009  April 2019Project: IT DevOpsThe IT department in Canon is using DevOps toolchain such as Dimensions CM as SCM, Jenkins as CI and CA Release Automation as CD tool. These tools are using to store source code, process management, request management, building and deploying the final artifacts to the end servers. These tools are running on Linux servers and each tool has its own development, qa and production environments. Approximately 400+ developers and build engineers are actively using these tools daily for their software development activities. The SCM tool Dimensions CM is hosting more than 100 projects containing around 50 million files occupied 5TB space on file systems and 1TB of metadata in database. Jenkins used for Continuous Integration tool configured with more than 100 jobs are building final artifacts for every change that occurs in Dimensions and then staging in the Release Automation for Continuous Delivery to dev, qa and prod end points.Responsibilities:Tools Administration: As an Administrator maintained, supported and administered the DevOps toolchain infrastructure built on Linux systems such as Dimensions as SCM, Jenkins as CI and Release Automation as CD. As administrator monitored system resources, user management, projects setup, terminations, backup strategy, resolving developer issues, contacting vendors for unresolved issues, monitoring licenses, applying patches and upgrading tools.User Management: New user accounts setup with proper roles and privileges for the requested projects in Dimensions, Jenkins and Release Automation toolsProjects Setup: New projects, streams, trunks, branches setup in Dimensions including space allocation, defining new roles, restricting accessibility, enforcing security, defining file types, defining and associating lifecycle for files, change requests and baselines, assigning privileges to the roles, assigning roles to usersCoordinated with the build and release engineers of various teams to define their build and deployment processes and helped in troubleshooting issuesWorked with the vendors of Dimensions, Release Automation and Jenkins to resolve the critical issues raised by Developers, and to get recommendations for best practicesUsed Git and GitHub source code systems for web and portal related projects along with Maven to build the code. Also used Git connectivity plug-in to push the code in to Dimensions CM repositoryFreshly Installed, upgraded, and configured the Dimensions, CA Release Automation and Jenkins on Linux platforms. Applied the patches for tools and plug-ins as soon as they are available from vendorsPrepared the user documentation on how to install and uninstall clients, how to use the tools and best practices for users. Prepared the runbooks as a reference for IT operations in case administrator is not available. For every upgrade, prepared slides on new releases and presented them to the management to get an approvals.Worked with all teams across IT department to resolve the issues associated with DevOps toolchain infrastructure such as Network, Operating System, Hardware, Database, Storage, and BackupInstalled and configured the few hundred Dimensions agents, Release Automation agents on the end points for the purpose of deployment of final artifactsDefined and prepared documentation on disaster recovery for the existing DevOps related tools and performed the tests and generated the results.Participated in procuring hardware for Dimensions, Jenkins and Release Automation tools.Provided 24x7 support for Dimensions, Jenkins and Release Automation tools running on development, qa, and production environments. All these tools are configured to provide High Availability and load balancing.Environment: Dimensions CM 10-12, CA Release Automation 5.5.x, Jenkins, SCM, VCS, Linux, RHEL 4-7, Windows, SAN, NAS, HP PPM, Eclipse 3.x, KSH, BASH, HP Proliant 360 G7, DL 380 G9, Oracle 11g, Microsoft Office Tools, Git, GitHub, Jira, Ansible, GFS2, F5, Tomcat, Maven etc...Computer Associates Inc, NY May 2002 - Apr 2009Project: ARCserve BackupARCserve Backup (AB) is a Storage Software. AB runs on distributed platforms such as UNIX, Linux, Windows and Netware. The capabilities of the AB software are backup, restore, scan, merge and media management operations. The AB has two interfaces for the user to submit the jobs are GUI and CLI.The components of AB are cprocess, camediad, caqd, cadbd, caloggerd, cauthd, cadiscovd, caservd, cacommd and httpd.Responsibilities:Installations of various OS such as UNIX, Solaris, AIX, HP-UX, Linux, RHEL, SUSE, NETWARE, VMWARE ESX and Windows XP/NT/2000/2003/2008.Updating the Servers with the latest patches, fixes, service packs, firmware and device drivers.Providing the proper resources to the teams by building and setting up the servers.Maintaining and troubleshooting the problems that arose on the Solaris, AIX, HP-UX, Linux, RHEL, SUSE, MAC OSX, NETWARE and Windows servers.Used the tools to monitor the resources availability on the servers such as RAM, Disk Space, network activity and CPU utilization.Installation of remote hard disks and third-party software as per the Developers request.Installed the storage devices to the servers such as HBA, Tape Libraries, Disk Arrays, Tape Drives Fibre Switches, Bridges, SCSI Adapters and iSCSI Adapters.Taking the backups of the Systems daily, weekly and monthly basis.Restoring the crashed Systems such as Solaris, Linux and Windows with the help of AB Disaster Recovery solution from the backups.Written scripts to automate some of the system admin tasks by using the PERL and BASH.Storage and Backup workBuilt the SAN and CP-SAN huge Real-World environment containing heterogeneous platforms. The environment contained 2 Solaris, 2 AIX, 2 HP-UX, 2 Windows, 2 RHEL AS, 1 SUSE EL, 2 Tape Libraries (Overland Neo Series and STK L80), 2 QLOGIC Fabric Switches, 1 Crossroads Bridge and 2 STK Bridges. Administered and maintained this huge environment to do the stress testing of the whole AB product suite.Taking backups (Custom, Rotational, and GFS) from several hundred client machines, restoring the data to the client machines as per the necessity.Maintenance of media pools and media to make sure that the resources are properly available for the regular scheduled backups.Monitoring the system performance and memory usage while the jobs are in progress.Did disaster recoveries on the crashed systems with the help of AB DR solution.Virtualization and infrastructure workProviding software/hardware resources from the available limited resources to the whole development, quality assurance, management teams in our whole business unit, especially by using the Virtualization Technologies.By using Virtualization technology, creating the VMWARE Virtual Machines and Hyper-V Virtual Machines on VMWARE ESX Servers and Windows 2008 (Full/Core) Hyper-V Servers. The Virtual Machines created with different OS flavors as per the QA and Development requirements such as Linux, Solaris, Netware, Windows 2000, Windows 2003, Windows XP, SUSE Linux, RHEL Linux, etc...Created VM templates and deployed to create VMs that are needed for AB testing.Used Virtual Center Server and VI Clients to consolidate all VMWARE ESX servers at one place to have central control on whole VMWARE ESX environments.Used Hyper-V Server to consolidate all Windows 2008 Full or Core servers at one place to have central control.Providing separate physical machines by installing Solaris, HP-UX, AIX RHEL, SUSE EL, Windows OS with proper patches and fixes on the available hardware.Ensuring the availability of proper memory allocation, disk space and CPU utilization for the created VMS.Monitoring the systems for memory usage and CPU utilization.Troubleshooting the problems that arose on the machines such as network, space, memory, etcAssigning the proper static IPs for the built environments and keeping track of all IPs in the QIP to update in the DNS.Build Automation and Quality Assurance TestingActively involved in build automation of the AB modules.Written Test Plans and Test Cases for the various features of the AB in every release.Tested the VSS, IBM3494, ACSLS options of AB on Windows Platforms.Tested the Disaster Recovery solution of AB in every major release.Tested the File System Snapshot and Directio features of the OnlineJFS, VxFS, UFS with fssnap on HP-UX and Solaris Systems.Tested the multiplexing, multi-streaming and disk staging features of the AB on Windows platform.Setting up the testing environment to test the AB on Solaris, AIX, HP-UX, RHEL, SUSE EL, Windows, Netware and ESX in our lab.Written scripts to automate some of the test plans using STAX and Python programming to run on the BATT tool.Applied the latest service packs and patches on the lab Systems.Used the bug tracking system to open the issues.Used the source control system to save the written scripts.ProgrammingAdded new enhancements to cmdline, snapshots and directio and cprocess modules.Fixed the bugs reported by customers in cmdline module.Written the DDS and unit testing scenarios.Used the source control system to save the changes made to the code.Environment: UNIX, Solaris, HP-UX, AIX, Windows, Linux, RHEL, SUSE EL, VMWARE ESX, SAN, NAS, C, perforce, Harvest, Star track, workshop, dbx, sdb, STAF, STAX, PERL, KSH, BASH, Python, XML, etc...REFERENCESWill Be Furnished Upon Request.

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