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Click here or scroll down to respond to this candidateCandidate's Name
Jersey City, New jerseyPHONE NUMBER AVAILABLE EMAIL AVAILABLEEducation:Saint Peters University, Jersey City, NJ Bachelor&#Street Address ;s degree in Business Management Expected Graduation: December 2024Work Experience:Apple, QueensSales Specialist, (December 2023 Present)Provided unparalleled customer experiences with deep product knowledge and contributed to the team leading to effective and successful retail environmentSecured No. 1 position in Product Sales achieving $650k QTDAttached AppleCare on 50% of 250+ iPhones achieving Top performance in storeProvided excellent customer service with a TMS score of 95 and NPS of 91Facilitated in sales of 7 Apple Vision ProBuilt rapport with customers and generated $45k in Business RevenueTeam player, fostering a positive and engaging in-store environmentConnecting and Personalizing with the consumer with every transactionConsistent team player assisted in all areas of the retail store experienceAssisted Consumers finding the right Apple products by understanding their needsAdidas Store, NYCRetail Sale Consultant (January 2023 - Present)Greet customers as they enter the storeAnswer customer questions and assist with requestsExecute purchases and returns at the cash register while checking for accuracyRestock and organize merchandise on the sales floorResolve customer complaints and issues in a timely and professional mannerFacilitated Consumer data collection by conducting daily surveys with up to 30 customers.Accomplished 20k sales within 2 weeks of hire, exceeding expectations.Assisting customers in their shopping experience.Team work and making sure each sale is met with a daily goal being trackedSigned up Customers to AdiClub subscription service surpassing BenchmarksTD Bank, Queens NYBank Teller (July 2022 - December 2022)Communicated professionally and personably with customers to assess needs and develop solutionsCollected currency for deposit, verified deposit amounts and entered transactions intoApplied active listening and effective communication to cultivate and maintain customer rapportASA College, Manhattan, NYAdmission Advisor Assistant (June 2020 - September 2020)Interacted with potential, new, and existing students through various channels, including email, phone, and in personDelivered outstanding counseling and support services, addressing concerns, and developing solutions for studentsCollaborated with education professionals to provide in-school counseling support for identified studentsAssisted in organizing and conducting informational sessions and events to guide prospective students through the admission process, ensuring a smooth and informative experienceSkills:Proficient in MS Office applications: Word, PowerPoint, Beginner in Taxation applications (TurboTax, QuickBooks), Goal Oriented, Consistency, Inventory Management, Great Attention to Detail and Accuracy, Creativity, teamwork skillsDemonstrated leadership skills in effectively leading teams or initiatives, Proven ability in problem-solving, analyzing situations, and making informed decisions.Excellent customer service skills, ensuring a positive experience for clients or customers.Strong interpersonal skills, fostering positive relationships within teams and with stakeholders.Bilingual in English and French |
