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Title Customer Service Office Assistant
Target Location US-MD-Baltimore
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Clarenell rd.Baltimore, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional OverviewSeeking employment with a company or organization, with whom I can grow with both professionallyand personally.Summary of Skills Substitute Teacher for General and Special Education students Works with emotionally challenged students with behavior problems Implements treatment plan goals Schedule management Detail oriented Microsoft office (Outlook, Word, Power Point, 365) Customer Service Skills/Parent Communication Time management Routine scheduling Faxing, Copying, Scanning documents, records requests Maintaining Student RecordsWork Experience8/2020-6/2021 BCPSS- Baltimore, MDPtech at Dunbar High SchoolVirtual IEP Office assistantScheduling meetings, Parent communication,biweekly distribution of parent correspondenceDaily communication, check for reports to be submitted in a timely mannerVarious means of communication by phone and email.Attend monthly staff meetingsMonitor student attendanceCandidate's Name
3500 Clarenell rd.Baltimore, MD 21229PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional OverviewSeeking employment with a company or organization, with whom I can grow with both professionallyand personally.Summary of Skills Substitute Teacher for General and Special Education students Works with emotionally challenged students with behavior problems Implements treatment plan goals Schedule management Detail oriented Microsoft office (Outlook, Word, Power Point, 365) Customer Service Skills/Parent Communication Time management Routine scheduling Faxing, Copying, Scanning documents, records requests Maintaining Student RecordsWork Experience8/2020-6/2021 BCPSS- Baltimore, MDPtech at Dunbar High SchoolVirtual IEP Office assistantScheduling meetings, Parent communication,biweekly distribution of parent correspondenceDaily communication, check for reports to be submitted in a timely mannerVarious means of communication by phone and email.Attend monthly staff meetingsMonitor student attendanceCandidate's Name
3500 Clarenell Rd.Baltimore, MD 21229PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL OVERVIEW: Seeking employment with a company or organization, with whom I can grow with both personally and professionally to support the quality of life for our youth..SUMMARY OF SKILLS:Clerical and administrative skillsBuilds excellent rapport.Excellent customer serviceMultitaskingAdaptableOrganizer and time manager.Leadership skillsExceptional verbal and written communicationInterpersonal and social skillsSchedulingConflict resolutionExcellent in handling and managing children.Great listenerSupport of emotional and mental overall healthWORK HISTORY:8/2020-6/2021 Baltimore City Public Schools Baltimore, MDP-Tech at Dunbar High SchoolVirtual IEP Office AssistantScheduling meetings, Parent communication, biweekly distribution of parent correspondence, daily communication, check for reports to be submitted in a timely manner, various means of communication by phone and email, attend monthly staff meetings, monitor student attendance, attention to customer needs.8/2018- 5/2020 Baltimore City Public Schools Baltimore, MDSchool #450 (Frederick Douglass High School)Substitute Teacher/ Support StaffTaking Attendance, Overseeing and communicating with students, Disseminating classwork and projects, great customer service.8/2016 -6/2018 Baltimore City Public Schools Baltimore, MDSchool #345 (ED public separate day school) (Joseph C. Briscoe)Para Educator/IEP office AssistantDraft meeting agendas and IEPs supplied advance materials and executed follow up for meetings and team conferences. Planned meetings and prepared conference rooms. Daily diligent efforts communication with parents and or guardians. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, faxed reports, and scanned documents. Received and distributed faxes and mail in a timely manner. Daily communication via email with various staff members, excellent customer service and communication.EDUCATION AND TRAINING:Baltimore City Public School, Baltimore, MDCertified Para Educator- April 2014 to present.Para Pro Assessment (March 8, 2014)Current Employee Status (highly effective)

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