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Click here or scroll down to respond to this candidate Candidate's Name
Charlotte, NC, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Manager with over 7 years experience, responsible for the overall operations of Amazon Delivery Station and Chick-fil-
A restaurants. Adept at driving logistics, data, daily labor cost and volume processes. Effectively led more than 80
associates simultaneously, while managing staffing, time management, and employee relations concerns . Excellent
written and verbal communication, excel in building rapport and facilitating strong, cooperative relationships within an
organizational team.
PROFESSIONAL SKILLS
Microsoft Office Suite Proficiency
Warehouse and Restaurant Management
Implementation of operating procedures
Create and maintain shift schedules
Oversee inventory control and management
Reconcile procurement invoices
Recognize areas of improvement and optimization
Strategic project planning and management
PROFESSIONAL WORK EXPERIENCE
Authorized E-File Provider, January 2024 April 2024
Nationwide Tax Pro
Deerfield Beach, Fl 33441
Supervisor: Janelly Chuvez, (954)900-9718
Managed and resolved a significant volume of inbound calls, offering immediate and knowledgeable support to
individuals requiring assistance with tax preparation services or questions.
Diligently collected and meticulously entered personal data including Name, SSN, D.O.B, Address, and more for
accurate tax filings.
Verified identification for seamless submission of personal documentation, ensuring compliance and accuracy.
Offered tailored solutions to navigate AGI flags, providing self -preparers with options to overcome rejections
effectively.
Managed taxed return resubmissions for eligible candidates, maintaining IRS (Internal Revenue Service)
compliance and client satisfaction.
Attained PTIN, demonstrating commitment to professional growth .
Area Operations Manager, December 2020 May 2023
Amazon Logistics
Sarasota, Fl 34243
Supervisor: Joshua Cadore (607) 349-8973
Oversee the full operation and process of over 45,000 Amazon packages daily, ensuring Amazon customers
receive orders on time.
Support day and night operations team in managing the delivery station and all associates by assigning labor
hours, conducting hourly meetings, managing associate performance, and reporting pertinent metrics.
Enhance customer satisfaction by utilizing exceptional problem-solving skills, analyzing workflows and shift
plans, and coordinating parcel arrival with external partners contributing to 100% daily delivery of all packages.
Analyze daily projects that require meticulous attention to detail, and the ability to influence and create
relationships with others.
Ensure associates have proper tools to perform the job, coordinate retraining, when necessary, conduct monthly
safety committee meetings to ensure all associates are equipped to utilize safety procedures successfully,
mitigating safety hazards.
Associate, November 2019 - December 2020
Amazon Logistics
Sunrise, FL 33325
Stowed packages with a stow rate of 485 packages per hour on a goal of 350 packages per hour.
Inducted 1,400 packages an hour for delivery processing which were then handed off to get processed for delivery
for the associates tasked with stowing to containerize.
Corrected packages that were physically or virtually located incorrectly ensuring they were delivered on time,
while processing canceled packages for return to designated Amazon fulfillment centers.
Supervisor, October 2014 - July 2019
Chick Fil A
Pembroke Pines, FL 33026
Provided outstanding customer service with pleasure and a smile by taking on various roles including order
taking, meal prepping, and product restocking.
Team leader, Trainer, and Supervisor to current and newly onboarded associates responsible for assigning and
delegating hourly and daily tasks.
Oversaw catering department, processed catering requests, coordinated orders and deliveries, designed floral
arrangements, managed event budget, and assisted in event set up at offsite locations.
Collaborated with community partners to coordinate new hire events to attain employees
Hostess, August 2015 - April 2016
Flanagan s
Pembroke Pines, FL, 33027
Greeted and welcomed guests, acknowledged, and served each customer in a timely manner.
Maintained seating rotation and tracked table counts for each designated servers on shift.
Communicated product information to guests prior to completing hand-off to the assigned server.
EDUCATION
Bachelors of Science Supervision and Management, December 2019
Broward College
CERTIFICATIONS/ACHIEVEMENTS
Recognized Top 3 Tax Preparer, April 2024
Nationwide Tax Pro
Accounting Tech Specialist, December 2017
Broward College
Business Specialist, December 2017
Broward College
VOLUNTEER EXPERIENCE/COMMUNITY SERVICE
Miami Eye Specialist, June 2013 October 2014
North Miami Beach, FL
Intern responsible for making appointments, sending reminders to maintain service flow through calls, updating
patient files with insurance verification forms and doctor notes, while maintaining confidentiality according to
HIPPA.
Printed, faxed and mailed medical claims to appropriate third party medical insurance facilities.
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