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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceDelivery DriverAmazon DSP - Pittsburgh, PAPresentDrive a van to deliver packages.Customer Service RepresentativeIBEX Global - Pittsburgh, PAMarch 2024 to PresentI help resolve customer issues through the use of CMS and Salesforce. Customer Service Agentibex Global - Pittsburgh, PAMarch 2024 to PresentI resolve customer issues through the use of CMS, Genesys, and Salesforce. I also utilize Slack, IKB, EKB, Microsoft, Macros, and Google Chrome.Mail CarrierPost Office USPS - Pittsburgh, PAMay 2009 to PresentWorked in the plant processing mail and packages for the first year, then deliver and carry mail and packages up to the present.Server/BartenderJoseph Tambellini Restaurant - Pittsburgh, PAJanuary 2006 to April 2009I served food, tended bar, and did food prep.Server/Bartender/Hostess, Front End ManagerPoli Restaurant - Pittsburgh, PAMay 1997 to December 2005I served food, tended bar, prepped food, sat people, and managed the front end of the restaurant. Management, TelemarketingKoolvent - Pittsburgh, PAMarch 1989 to June 1995I started out as a telemarketer and then became a manager of a group of 25+ telemarketers and 15 sales offices.EducationAssociate's degree in IT and Criminal JusticeICM school of business - Pittsburgh, PAFebruary 2005 to June 2010Skills Exceptional skills working with staff and customers Customer problem solving Supervising experience Computer monitoring Delivery Driver Experience Customer support Upselling Customer service Computer skills Management Telemarketing Serving Experience Monitoring staff Communication skills Customer retention Van Driver Microsoft Excel Communication skills Supervising experience Sales Computer skills Windows Microsoft Office Retail salesCertifications and LicensesDriver's License