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Candidate's Name
Street Address  New Hampshire Ave NW #415Washington, DC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEAugust 2022 to September 2023MichelesBartenderWashington, DCAdheres to the standards of fine dining within the dining room and at the barAnswers questions on menu selections regarding ingredients and preparationComplete daily prep lists (mixers, juices, garnishes, etc) or batchesRecipe adherence relating to ingredients, technique, and presentation as communicated by Bar DirectorComplete opening and closing duties, including restocking items, turning off lightsMaintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.March 2021 to May 2022Knead HospitalityBartenderWashington, DCProviding excellent customer service while fulfilling Bartender responsibilitiesProviding a positive and friendly guest experience by interacting with patrons and satisfying their requests in a timely mannerMixing beverages using an extensive range of ingredients including liquor, liquors, bitters, shrubs, sodas, juices, sugar, and fruits; Slicing, pitting, and preparing fruit garnishes for drinksTaking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detailAssessing customer preferences and making drink recommendations; Creating unique drinksDelta SKY CLUBBar Manager/Bartender August 2018 to March 2021Washington, DCResponsible for management of day to day operationsCoordinated and supervised staff members and lead them by example to ensure the highest quality servicesManaged inventory and suppliesComplied with all food, beverage and FAA regulationsMaintained a safe and secure work environmentAssisted in the development and implementation of training programs; assist in orienting and training new hires; provides continuous coaching and counseling of service personnelCAPITOL HOSTCustomer Service Manager March 2011to July 2018Washington, DCDevelop rapport with the client and ensure total and complete customer satisfaction, taking steps necessary to avoid recurrence of future complaintsResponds to and resolves all customer/client issues and problems, capably handling difficult clients/situations while always demonstrating and conveying a positive image of the companyReviews event details and special instructions with event staff, assigns work duties to gain maximum productivity/performanceEnsures that all scheduled employees arrive at event on time and exert the effort necessary to attain departmental and company goalsEDUCATION AND TRAININGEmory Continuing Education September 2012Atlanta, GACERTIFICATEEvent PlanningArt Institute of Atlanta June 2010Atlanta, GAASSOCIATE'S DEGREEWine and SpiritsFood and Beverage ManagementProfessional School of Bartending January 2006Arlington, VACERTIFICATEMixologyCertificationsServSafe Food Handlers CertificateTraining for Intervention Procedures (TIPS)Techniques of Alcohol Management (TAM)Techniques of Effective Alcohol Management (TEAM)Proctor for ServSafe Management and Food Handlers exams