| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateP a g e 1 2Accomplished and growth-focused professional with extensive experience in leading complex technology initiatives from inception to successful completion with defined time and budgetary constraints. Candidate's Name
Project & Program ManagementEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Holly Springs, NC 27540Qualifications Summary Success in optimizing IT processes, amplifying product development efficacy, and driving strategic collaborations for notable business growth. Proven expertise in devising and executing global customer support strategies to enhance customer satisfaction and drive business growth. Known for technical program management, process optimization, and strategic leadership to deliver exceptional outcomes. Possess a strategic mindset, envisioning and delivering scalable self-service solutions for optimum customer satisfaction. Skilled in steering cross-functional teams towards creating and implementing seamless customer journeys across diverse touchpoints for SMBs and enterprise-level organizations. Committed to fostering innovation, refining workflows, and championing diversity and inclusivity in the IT industry. Areas of ExpertiseStrategic Planning & ExecutionProduct DevelopmentDigital MarketingTeam Building & LeadershipProject & Program ManagementProcess ImprovementAgile methodologiesLearning & DevelopmentRegulatory ComplianceBudgeting & ForecastingResource ManagementCross-functional CollaborationKey Accomplishments Pioneered inception-to-completion construction of IBM Globalization team, intricately refining workflows that culminated in remarkable reduction of time to market in major locales from three months to a mere 14 days. Amplified business impact and product development efficacy by refining processes, fortifying branding, optimizing product and UX design. Attained 95% forecasting accuracy, ensuring comprehensive service coverage for product and UX design, content, video, applications, and APIs. Administered IBM Words Matters initiative as a co-leader, driving corporate endeavors aimed at replacing racially biased or offensive terminology prevalent in the IT industry. Initiated and led strategic examination and adept utilization of production services, fostering collaborative opportunities, and driving cross-selling and upselling endeavors across the spectrum of Digital Services Group offerings. Career ExperienceIBM Blue Studio, Market Relevance, Raleigh, NC 2018 2023 Globalization Practice ManagerEstablished and led the IBM Globalization team, overseeing a high-performing team of Strategists, Specialists, and QA Specialists. Collaborated closely with marketing leaders to forecast resources and budget for seamless project execution. Implemented program management methodologies to oversee the complete lifecycle of diverse content creation and translation. Conducted regular global conference calls to engage stakeholders and teams. Demonstrated strong interpersonal communication skills and served as the leader for development tech teams, ensuring timely delivery of projects. Utilized Workday to oversee operations within the globalization practice area, managing records for my direct reports and associated teams. This involved integrating our dependent databases and vendor tools with Workday, which handled HR, finance, and payroll processes. Administered a $10 million budget for globalization, delivering weekly status reports to stakeholders. These reports summarized high-level expense tracking, highlighted any achievements and milestones, and identified any blockers or concerns that could potentially impact our deliverable timeline or financial projections. P a g e 2 2 Acted as a key stakeholder in globalization, responsible for writing backlog requirements, setting priorities, and overseeing the backlog of fixes and new features for our processes. Managed this through platforms such as Jira, Trello, Drupal, and Adobe AEM, while transitioning to Workfront for a more cohesive contributor experience. Established governance processes within Workfront to facilitate communication among translation vendors, Drupal, and AEM via APIs, ensuring adherence to security protocols by both internal teams and external vendors. Employed SAP Ariba Connect for sourcing, supplier management, procurement, invoicing, and SAP Business Network. This platform served as the primary tool for managing the Purchase Order workflow, from Request for Information to Statements of Work and award issuance. Droved revenue growth and fostered exceptional customer experiences by forging highly scalable and customer- centric strategies collaboratively with the team, resulting in robust support for stakeholders' business objectives. Championed conception and implementation of progressive learning strategies and educational blueprints, elevating team members' skill sets through enhanced process methodologies. Crafted comprehensive project plans and executed solution development, adhering to design thinking principles and agile development methodologies.IBM Digital Services Group, Raleigh, NC 2006 2018 Global Business Development Lead (2015 2018)Facilitated seamless collaboration and optimization of cross-functional teams, marketing, and sales units, harnessing collective expertise to amplify effectiveness of strategies. Exhibited adeptness in executing technical program management (TPM), test plans, orchestrating seamless coordination among multifaceted project components. Employed astute data analysis techniques and reviewed data analytics to scrutinize internal tools, effecting transformative enhancements to operational efficiency and overall service quality. Cultivated and sustained array of digital marketing materials, educational resources, websites, and presentations, fortifying IBM's digital presence and knowledge dissemination. Spearheaded advancement of Global Client Services (GCS) offering capabilities to bolster sponsors as integral facet of IBM's overarching digital transformation, in unwavering support of Global Client Services adoption and Business Development drive. Garnered recognition as recipient of the esteemed 2015 IBM Managers Choice Awards, lauding innovation of internal processes through conception of tools that engendered heightened efficiency and elevated service quality. Project Manager/Software Web Production Lead (2006 2015) Collaborated with marketing sponsors and senior leaders to meticulously forecast necessary resources and budgets for projects, ensuring alignment with strategic goals. Monitored and facilitated the complete lifecycle of publishing diverse editorial content, encompassing marketing collateral, videos, images, spreadsheets, and animations. Transformed overarching business objectives and online strategies into impactful web customer experiences. Managed the quarterly release schedules of multiple products, which included setup of taxonomy, development of the initial marketing announcement and on-going maintenance requests. Achieved remarkable performance metrics, surpassing Year-on-Year targets with a stellar 96% on-time delivery rate and an impressive 98% Sponsor Satisfaction Rating. Attained unwavering compliance of web pages with ibm.com standards, privacy regulations, and accessibility requirements, maintaining an impeccable record of 100% adherence. Performed leadership role, steering global production and development tech teams consisting of over 50 resources, assuring punctual and budget-compliant delivery of all projects and tasks. Education & CredentialsBachelor of Science in Information TechnologyStrayer UniversityPMP Certification (Pending)Technical ProficienciesWorkday SAP Ariba Connect Trello Drupal AEM Workfront Airtable Mural Jira IBM Project Tracking Tool IBM Engagement Management Tool Cognos Microsoft Project Microsoft Office Microsoft Visio Enterprise Content Management Lotus Notes Adobe Captivate Cisco WebEx Section 508 SCORM/AICC ISO 9000 |
