Quantcast

Customer Service Quality Assurance Resum...
Resumes | Register

Candidate Information
Name Available: Register for Free
Title Customer Service Quality Assurance
Target Location US-NY-Delmar
Email Available with paid plan
Phone Available with paid plan
20,000+ Fresh Resumes Monthly
    View Phone Numbers
    Receive Resume E-mail Alerts
    Post Jobs Free
    Link your Free Jobs Page
    ... and much more

Register on Jobvertise Free

Search 2 million Resumes
Keywords:
City or Zip:
Related Resumes
Click here or scroll down to respond to this candidate
Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLE-- Outstanding Customer Service-- Excellent Communication Skills-- Leadership and Organizational ExperienceConsultant, Quality Assurance Disposition2019-2022REGENERON Troy, NY Reviewed Quality Control records and prepared documentation for disposition of drug products Worked closely with QA Disposition Team, internal departments and staff at the Raheen, Ireland HQ. Ensured completion of Certificates of Assurance and all appropriate documentation was ready for archival Performed weekly audits of Manufacturing Records and Logbooks Department contact for resolution with IT issues Generated Disposition Metrics Oversaw QA Disposition document compilation sent to DocControl for audit Proficient in Sharepoint, Salesforce, Oracle, Microsoft Suite, DocCompliance and ProcessCompliance Project Coordinator, Commercial Department 2008-2018 NYSERDA - New York State Energy Research & Development Authority Albany, NY Provided customer service, education and technical assistance to applicants and technical contractors Collected and monitored standard program metrics; track energy service indicators Processed contracts, task work orders and contract modifications in Oracle database (PeopleSoft) Coordinated approvals of engineering and project installation reports Collaborated with Project Managers, Contract and Finance staff and other department staff Commercial Department PeopleSoft Liaison - provided staff training and new staff onboarding Mastery in PeopleSoft, Buildings Portal, Consolidated Funding Application (CFA) and Sharepoint databases Administered the Existing Facilities Program, Demand Management Program and the Commercial Implementation Assistance Program; provided technical assistance Collaborated with cross-program stakeholders to share best practices and improve systems to maximize efficiencies and end user benefits. Provided education and assistance to program applicants and excellent customer service Office Manager, R&D 2006- 2008NYSERDA - New York State Energy Research & Development Authority Albany, NY Coordinated, managed, and provided multiple office functions for 25 employees Interacted with multiple departments and agencies Scheduled meetings, travel, maintained staff calendars, produced monthly reports, coordinated contract solicitations and RFPs for Director of R&D Assisted staff with software/electronic expense reporter Updated projects in Project Database and maintained project tracking Organized technical evaluation panels; conferences; business workshops; special event luncheons Assistant to Senior Policy Advisor to the President 2001-2006 HESC - New York State Higher Education Services Corporation Albany, NY Liaison with NYS Ethics Commission; maintained records for filers and disclosures Planned Board of Trustees meetings; produced resolutions and board minutes Created Corporation Briefing Book and Trustee Information Booklet Served as agency contact with students and schools regarding TAP, student loans and scholarship awards Monitored and updated Executive Goals monthlyDirector of Policy and Planning - Borough of the Bronx 1980-2000 New York City Department of Park Bronx, NY Developed, Implemented and oversaw planning issues at Bronx Parks and the New York Zoological Society Created policy standards and borough procedures; involved with sEQR process for land acquisitions for parkland inclusion Represented Commissioner at public functions and community board meetings Produced annual and seasonal budget; involved with fundraising and wrote grant proposals securing seasonal funds from private corporations Daily contact with community and environmental groups; organized public hearings, interested with borough constituents, elected officials, community organizations and city and state agencies Mobilized Flushing Meadows staff regarding capital projects, contracts and building improvements Produced Mayors Monthly Report on borough productivity Worked with agency legal staff and New York city Corporation Counsel EDUCATIONPace UniversityB.A. English/BusinessAWARDS2013 NYSERDA Energy Efficiency Peer Recognition Award

Respond to this candidate
Your Message
Please type the code shown in the image:

Note: Responding to this resume will create an account on our partner site postjobfree.com
Register for Free on Jobvertise