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Click here or scroll down to respond to this candidateCandidate's Name
Omaha, Street Address NebraskaEMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYSenior Program Manager with over a decade of successful leadership in complex initiatives. Proven expertise in aligning teams, optimizing resources, and mitigating risks. Adept at implementing project management methodologies and fostering collaboration. Strong commitment to quality and stakeholder satisfaction. Demonstrated ability to navigate dynamic environments, contributing to organizational success.SKILLSLeadershipCommunicationAdaptabilityStrategic ThinkingRelationship ManagementData AnalysisRisk ManagementProgram ManagementProject Lifecycle ExpertiseBudgeting and Financial ManagementEXPERIENCESenior Program Manager / NICE Systems 10/2022 1/2024Orchestrated and led complex programs, aligning strategic objectives with successful execution, resulting in the achievement of key milestones and organizational goals.Fostered collaboration among diverse teams and stakeholders, ensuring cohesive communication and effective coordination to drive program success.Proactively identified program risks, developed mitigation strategies, and executed contingency plans, contributing to the successful resolution of challenges and minimizing potential setbacks.Managed program budgets, resource allocation, and financial tracking, optimizing resource utilization and ensuring the delivery of high-quality results within budgetary constraints.Cultivated strong relationships with internal and external stakeholders, providing regular updates, addressing concerns, and ensuring alignment with program objectives and organizational priorities.Provisioning Manager/Program Manager / Avaya - Omaha, Nebraska 06/2015 - 09/2022Directed and managed end-to-end provisioning programs, aligning with organizational objectives.Facilitated collaboration across departments to optimize provisioning processes.Implemented process improvements to streamline workflows and enhance efficiency.Cultivated strong relationships with stakeholders for clear communication and understanding.Enforced quality assurance and compliance standards throughout provisioning processes.Senior Technical Project Manager / Avaya - Omaha, Nebraska 05/2008 - 06/2015Led complex technical projects from initiation to successful completion, demonstrating strong strategic planning and execution skills.Fostered seamless collaboration among cross-functional teams, ensuring effective communication and alignment with project objectives.Proactively identified project risks, developed mitigation strategies, and implemented contingency plans, resulting in on-time and within-budget project delivery.Engaged with stakeholders at various levels, including executives, to gather requirements, provide project updates, and ensure project outcomes aligned with organizational goals.Implemented continuous improvement initiatives, optimizing project management processes, and enhancing team productivity, resulting in increased efficiency and quality of project deliverables.Field Service Manager / Avaya - Omaha, Nebraska 09/2002 - 05/2008Directed field service operations, optimizing processes for increased productivity.Managed resources efficiently, ensuring prompt responses to customer requests.Implemented quality control measures, maintaining service standards and compliance.Fostered client relationships, addressing concerns and identifying upselling opportunities.Provided training programs for technicians, enhancing skills and ensuring safety compliance.REFERENCES AND EDUCATION UPON REQUEST |
