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Click here or scroll down to respond to this candidateCandidate's Name
System AdministratorDallas, Texas PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn OBJECTIVE: Detail-Oriented System Administrator with 5 years of experience and expertise in network administration, system security, and hardware maintenance to enhance operational efficiency. Well Versed in installation, configuration, maintenance, and production support of Windows OS server, Azure Directory, and Database server. Hands-on experience with installing and managing IT Services such as Active Directory, Site replication, Multi Domain forests architectures, DNS, WINS, DHCP, and Terminal Services. Implemented and managed firewall configurations, including SSL VPNs, site-to-site VPNs, NAT policies, access rules, and content filtering to safeguard the network against unauthorized access and threats. Utilize Open Shortest Path First (OSPF) and Border Gateway Protocol (BGP) to manage routing policies and interconnectivity within and between networks. Overseed Wide Area Network (WAN) and Local Area Network (LAN) operations, ensuring efficient data communication and connectivity across various geographical locations. Utilized Microsoft Office applications (Excel, Word, Visio) for documentation, reporting, and project management. Administered Windows, Linux, and MacOS environments, ensuring systems are updated, secure, and running efficiently. Implement and manage backup solutions and disaster recovery plans to protect critical data and ensure business continuity. Employed strong communication and problem-solving skills to address IT issues, ensuring timely resolution and minimal disruption to operations.SKILLSNetworking: DNS, OSPF, CISCO, BGP, WAN & LAN, IP Network, VLAN configuration, DHCP server Configuration, Network configuration and troubleshootingSecurity: Firewalls (SSL VPN, Site-to-site VPN, NAT policies, Access rules, content filtering) Hardware: Cisco routers, Cisco switches, Hardware setup, troubleshooting, and maintenance Database Management: SQLTools: Microsoft Office (Excel, Word, Visio, Suit) Operating Systems: Windows, Linux, MacOSSystem Management: System monitoring and security measures, Managing user accounts and permissions, Backup and disaster recovery solutionsSoft Skills: Problem-solving, Effective communication skills, Ability to work under pressure, Strong organizational and time management skills, Teamwork and collaborationEDUCATION & CERTIFICATIONBachelor of Science (B.S.) Information Technology (Pursuing) Essex County College. Newark, NJEbute Elefun High School, Lagos, Nigeria Jan 2008 - Nov 2014 Cisco Certified Network Associate (CCNA) Certification CompTIA Security +EXPERIENCESystem Administrator May 2021 Present McKinsey & Company, Summit, NJ Effectively manage user accounts in Office 365, overseeing user provisioning and access permissions to optimize productivity and security. Proficiently administer user accounts in Active Directory, ensuring proper access controls and efficient user management Configure and manage enterprise DNS systems, enhancing network security and efficiency, leading to a 15% reduction in domain name resolution issues. Provide internal deskside support to employees, offering timely assistance and troubleshooting for both Windows and macOS systems Design and deploy OSPF routing protocols, optimizing internal network traffic and achieving a 99.9% network availability rate. Provide system administration of Windows-based computers, networks, and server administration. Create and install network hardware such as routers, switches, and wireless access points, resulting in a 13% increase in system speeds Implement BGP for external routing, ensuring continuous Internet connectivity and strengthening relationships with ISPs, which resulted in a 25% improvement in external traffic handling. Configure VLANs and DHCP servers to efficiently manage IP address allocation and segment network traffic, resulting in a 15% decrease in network congestion. Monitor network traffic, perform speed tests, analyze bandwidth, and automate reports. Document system requirements, write IT plans, and develop strategies to make ongoing improvements that support system flexibility and performance. Conduct regular network configuration audits and troubleshooting, maintaining optimal network performance and reducing downtime by 40%. Manage firewall infrastructure and implement SSL VPNs and site-to-site VPNs, securing remote access and reducing security breaches by 50%. Conduct proactive system monitoring, identifying and addressing security threats and performance bottlenecks, reducing system errors by 35%. Implement a new backup and recovery plan, reducing data loss by 90% and minimizing system downtime to less than 15 minutes.Help Desk Support Mar 2019 Apr 2021 DXC Technology, New York, NY Established a formal helpdesk ticketing system, enhancing issue resolution processes and ensuring timely and effective support for end-users. Responded to and resolved an average of 30+ help desk tickets daily, ensuring timely and effective solutions to user issues, leading to a 95% customer satisfaction rating. Developed and maintained clear and concise documentation for troubleshooting and resolving common issues, improving the resolution speed by 25%. Established a proactive monitoring system for IT infrastructure, identifying potential issues before they impacted users, and reducing system-related tickets by 20%. Performed remote troubleshooting and provided clear, step-by-step instructions for users, resulting in a 30% increase in first-call resolution rates. Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users Routinely delivered detailed reports to supervisors on the status of all technical issues and assigned projects. Worked with HR to develop standard operation policies and procedures for routine systems management tasks and effective user training manuals. Facilitated effective communication between the IT department and other departments, ensuring IT initiatives and changes were well-understood, which enhanced inter-departmental collaborations by 25%. |
