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Title Property Manager Customer Service
Target Location US-FL-Tampa
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Brandon, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective:ve: Highly motivated, dependable, well organized, fast learner, and versatile individual, seeking a challenging position in a growth oriented organization. I am able to handle a great variety of tasks and responsibilities simultaneously and efficiently. Work ExperienceProperty ManagerUniversity Square Apartments - Tampa, FLMay 2022 to Dec 2023 Temp property manager position Ensure the smooth running of our community Over seeing all operations including maintenance, lease administration, reporting, collections, evictions, vacancies anticipation, marketing, lease renewals etc Providing superior customer service and communication to our residents and prospects to enhance customer service satisfaction and increase renewals, and revenue Developing and supervised as well as mentoring a team of 6 Property ManagerS&S Management - Tampa, FLOctober 2021 to March 2022 Managed day to day operations of the property including resident satisfaction, retention and full resident life cycle activities Maintain all accounts receivable including collecting rent, and posting rent Coordinate with contractors and vendors for repairs, renovations, and other property-related projects Data input and experience in Yardi Oversee submittals of approved notices to tenants (3 day, Notice to Cure, etc.) Managed a team of 6 employees Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts and unlawful detainees Collect delinquent account balances from previous tenants Leased apartments as needed Inspect the property to ensure safety and cleanliness, alert maintenance to items that need to be repaired Process move ins, Moveouts and lease renewals Had the make ready board up to date to ensure the Turn overs or Rehab units are ready in time Requested and supervised improvements for 280 rental units Listened respectfully to tenant complaints promptly made improvements or recorded suggestions when appropriate, reducing tenants turnover by 18% Office Manager/Property Manager.Big City Realty MGMT - New York, NYJanuary 2012 to July 2021 Administered rental lease signing for tenants spanning a 200 building, 7500 unit multifamily portfolio Responsible for Rent Stabilized and Fair Market lease renewals processes beginning 120 days prior to effective date, track and logged progress through all renewal stages in Excel Created a spread sheet of Lease Renewals to keep organized Created all rent stabilized Lease renewals according to NY State Guidelines Handled heavy phone intake; addressing and solving tenant issues daily Supervised the Supers, Handyman as well as Contractors Visited vacant units in apartment buildings to assure work are completed before move in date Addressed and solved building violations to insure work were completed before certifying and submitting to HPD Handled Exterminating services and assured building service was being addressed Handled all leasing complaints and addressed tenants concerns Maintained a well organized calendar Maintained a professional, yet friendly, atmosphere in the leasing office and other areas where prospective clients and clients meet Entered all leasing charges into yardiSchool AideBronx Arts School - Bronx, NYJanuary 2009 to December 2012 Proficient in maintaining a clean environment for children in play areas, common areas, and other places where pupils interacted Administered homework help to designated students as well as planned and created structured activities for pupils Professional handling of paperwork filling and phones Excellent ability to use tools such as Microsoft Office, Microsoft PowerPoint, Microsoft Excel, and Adobe PhotoshopBookkeeping Assistant for MB USAManolo Blahnik USA - New York, NYJanuary 2006 to December 2009 Expert grasp and execution of Accounts Payable / Accounts Receivable I was also in charge of entering and paying and posting invoices on MAS90  Entering and key off customer payments in Footwork's system Print checks for company businessesTaxi DispatchLove Executive Limo CSFB - New York, NYJanuary 2002 to December 2006 Responsible for answering phones; making and confirming reservations; obtaining client complaints and directing them to appropriate departments In charge of accounts receivable and obtaining payments by phone. Also in charge of confirming credit card statuses, which included opening and closing accounts on file. EducationAssociate in Business Administration and Accounting TCI College - New York, NYSeptember 2008 to June 2010Associates Degree in B.A.ANew School for Arts & ScienceSkills Marketing clerical (7 years) Bilingual Determined Management Word Microsoft Word Hardworker Proficient in clerical and administrative support; able to work independently or as member of a team; strong and quick grasp of new tasks; Microsoft Outlook Microsoft Outlook Onesite (7 years) PowerPoint (3 years) Yardi (2 years) Front Office (5 years) Reliable Office Manager Experience Office Management (10+ years) administrative support (7 years) MAS90 (3 years) Social Media Marketing (10+ years) Property Leasing Property Management (8 years) Biligual English/Spanish Real Estate Customer Service (10+ years) Excel (3 years) Management Property management Yardi Sales Supervising experience Customer service Leadership Team management Marketing Office management Computer skills Fair Housing regulations Microsoft Office Communication skills Training & developmentCertifications and LicensesCertified Property ManagerCertified Apartment Manager

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