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Click here or scroll down to respond to this candidateCandidate's Name , PMPTowson, MarylandEMAIL AVAILABLEPHONE NUMBER AVAILABLEStrong Communication ~ Creative Problem Solving ~ Data-driven Decision Making End to End Delivery ~ Superior Project Performance ~ Strategic Leadership KEY SKILLSPragmatic problem solving Proven history of evaluating processes and practices; implementing projects according to PMI core principles to meet project management objectives Team leadership Skilled in managing technical and non-technical team members to achieve common goals, while managing internal, external and client pressures Process creation and improvement Track record of success in creating strategies and re-engineering streamlined processes across all disciplines of an IT services group; coaching staff to embrace changeEXPERIENCEManagement Consultant, Towson, Maryland, April 2023 - Present Consulting with a leading regional I.T. Managed Services Provider in based in Durban, KwaZulu-Natal, South Africa As a member of the Executive Leadership Team, establish a net-new Project Management Office. Includes creating, and temporarily fulfilling the additional net-new role of Sales Director. Establish Project Management Office, including fulfillment of role of Project Manager: o Define, document, and execute Sales Department requirement gathering, and related processes specific to Project Saleso Define, document, and execute Project Management processes and procedures, per PMI standards to all related functions of the business, e.g., Sales, Procurement, HR, Technical Operations Train, mentor and directly supervise Sales staff through Sales lifecycle, including the evolution and adoption of new tactics, processes, and procedures Train, mentor and directly supervise technical staff, at all levels of seniority, throughout the Project life cycle including daily stand-ups, real-time support during Project execution Oversee all Sales prospecting, targeting, presentation and closing activities of the Sales organization, including active participation in front of prospects and existing clients as required. Fulfill role of Project Manager for portfolio of pre-existing, ongoing projects, together with incoming Projects via Sales effortsSinclair Broadcast Group (SBG) Baltimore, Maryland 2022 to April 2023 A diversified media companyProject Manager Sinclair Technology Partners (STP) As a member of the Project Management Office, oversee a portfolio of diverse projects using both standard PMP and Agile methodologies, to include: Managed project for end-to-end overhaul of SBG Corporate Website o Finished site now under consideration by numerous industry leading creative / website design award organizations Managed Project effort for design and implementation of in-house developed Contract Management software solution to automate various HR and Legal Department workflows Managed Project effort for nationwide upgrade of key discrepancy reporting system at 225 local and regional television stations, while maintaining uptime to legacy systems Created net-new project workflow to provide Information Systems support to corporate merger and acquisition activitiesLifeBridge Health (LBH) Baltimore, Maryland 2015 to 2022 Provider of healthcare services across MarylandProject Manager - Information Services DeploymentOversee all system-wide projects that impact IS hardware across 100 sites, 12,000+ users. Manage rolling portfolio of 30+ active deployment projects from planning through deployment, to include: Conversion of Carroll Hospital EMR systems and hardware to LifeBridge standards (3,000+ end-user devices) Conversion of Grace Medical Center (formerly Bon Secours Hospital) EMR systems and hardware to LifeBridge standards (500+ end-user devices) Move of a Physicians groups hosted environment between out of State 3rd party datacenters while retaining full end-user application access and functionality Consolidation of multiple branch Executive and Management administration offices into newly reconstructed office space Installing IS services into multiple newly constructed greenfield sites across Baltimore, Carroll, and Harford Counties Ensure continual IS services during projects such as relocation of adult day-care services across city lines (multiple sites), relocation of LifeBridge call-center facility off-site Led turn-up of 45 wide area network (WAN) sites, including input in architectural design, HVAC and electrical, vendor management, construction management, coordination of multiple IS application rollouts Represent IS department in multidisciplinary Construction Management planning groups, defining IT requirements from electrical, architectural, HVAC, clinical engineering groups Consult with project stakeholders, including 3rd party vendors to ensure compliance to LBH IS policies such as HIPAA, enterprise hardware standards, end-user support considerations Manage Deployment Team of Technical staff (both full-time and Contract) throughout Deployment Phase Develop and manage IS budgets on a per-project basis for all health system-wide IS deployments THUSA Business Support Ltd Durban, KwaZulu-Natal, South Africa 2011 to 2014 Leading nationwide (South Africa) managed IT services provider Project Manager, Management Consultant Successfully managed over 140 individual projects to include implementing disaster recovery solutions, migrations to third party cloud solutions, and office relocations Fulfilled role of part-time IT Manager for THUSAs largest client, a 150-personscientific research institution to provide visible IT leadership for the client, while managing multiple concurrent projects on site Managed uplift of production environment to new IBM Flex System Managed turn-up of disaster recovery site in Johannesburg to establish 15-minute Recovery Point Objective Consulted with clients to ensure accurate setting of expectations on timelines, project footprint, and client responsibilities, while reinforcing the underlying value proposition of the sales opportunity (as a sales closure strategy, presentations were typically given to C-level executives, partners and managing directors) Prepared project plans complete with scope, milestones, deliverables, and shared resource requirements for both internal and client-facing purposes; plans were created in ConnectWise PSA, allowing for resource allocation and phase management Developed PCI compliance standards-based network security policy documentation for 300+ employee call center operation, documentation included recommended changes to IT department procedures, a company-wide security awareness program, an employee training schedule, and revised HR department workflows and documentation requirements Identified need for net-new Project Management position; fulfilled the role to resolve immediate issues, developed internal workflows and processes while also creating framework for inter-departmental communicationsData Processing Solutions (DPS) Columbia, Maryland 2010 to 2011 A customer-focused IT solutions companySpecial Projects CoordinatorA custom position within DPS intended to re-engineer processes and create efficiencies in multiple problem departments Purchasing Departmento Reduced operational overhead by 60% through re-engineering of internal order placement process, resulting in re-allocation of staff into other business areas o Reduced average time-to-order to same business day, down from ~7 days o Created an internal electronic alerting system and associated processes to provide more visibility into purchasing operationso Renegotiated vendor contracts with primary suppliers Project Management, Field Serviceso Managed the successful implementation of 50+ projects, significant IT infrastructure upgrades at client sites; required up-to-date working knowledge of industry-leading hardware/software solutions including IBM X-Series, BladeCenter Chassis H/S, Citrix XenApp, VMWare ESX, Juniper Security Appliances and Microsoft Server Suite o Accountable for project cash-flow management, including staged purchasing of hardware/software, achieving client agreement on final invoices, and collections Field Services Managemento Accountable for all field services engineers' performance to include coaching and mentoring towards individual goals, personnel reviews, development plans and other such managerial duties Built team culture focused on quality of delivery, efficiency and achieving shared goalso Allocated resources on a daily, weekly, and monthly basis to provide on-site and remote advanced technical support for DPS client base of 300+ active clients o Worked directly with client base to resolve all technical and/or financial client disputes o Assisted in creation and implementation of the 'HUB' team - a multidisciplinary review panel of qualified sales opportunities to increase accuracy and quality of Sales Proposals Valiant International Baltimore, Maryland 2008 to 2010 Consultant to Regional I.S. Managed Services Practices Sole proprietor Maintained operational efficiency of 50 client networks, across multiple verticals e.g., Legal Services, Architectural Services, not-for-profit organizations, each with disparate hardware/software platforms Represented IT department to clients senior management to develop workable scope, resources and timeframes for infrastructure upgrades and other such projects Consulted clients through the development and implementation of disaster recovery/ business continuity planningComputer Network Systems dba Priority Partners Baltimore, Maryland 2003 to 2008 A Regional I.S. Managed Services ProviderGeneral Manager Responsible for each element of the sales process, from lead qualification, opportunity qualification, proposal development, to sales negotiation Provided client-side support to sales staff to assist in closing service/project sales Managed all hardware/software procurement through channel partnership programs included negotiating margin/spiff agreements Liaised between sales and technical staff to ensure project goals were clarified, documented and that potential issues were resolved prior to projects being approved Provided direct follow up to clients following projects to ensure complete satisfaction; delegated remedial actions to staff as necessary Achieved company mandated productivity levels by monitoring and coaching employees Oversaw helpdesk activities to ensure efficient and effective responses to client issues Provided support to Service Manager for escalated issues provided appropriate decision- making guidance, presented alternative technical or logistical solutions to meet clients needs Onboarded all new team members to include initial training of company procedures and the development of their first 100-day success plan Managed day-to-day operations to include Sales, Client Service, Field Service Team management functionsWorld Trade Center Institute (WTCI) Baltimore, Maryland 1998 to 2003 Private, non-profit membership organization connecting industry, government agencies and universities to build relationships and optimize businessesDirector, International Programs Coordinated annual gala events leading to doubling of revenues, and four-fold increase in revenue. Developed and implemented new Inside Series events for 2002/3 leading to increased participation and media exposure for WTCI events together with additional revenue stream Developed consultative relationships with Maryland importer/exporters to match their needs to WTCI services, increasing membership revenues by 20% as Manager of Trade Services (8/98 to 2/01)EDUCATION & CERTIFICATIONSProject Management Professional (PMP) (2017. PMI Certificate #2021171) PMI Agile Hybrid Project Pro (AH-PP) (2024)PMI Generative AI Overview for Project Managers (2023) Artificial Intelligence Fundamentals, IBM (2024)Fundamentals of Sustainability and Technology, IBM (2024) Cloud Foundations Certification, Atlassian (Jira) (Prep) (2024) Microsoft Data : Power BI Data Analyst Associate (PL-300) In Progress BA (Honours) Teesside University, United KingdomInternational Business and FrenchVMware Sales ProfessionalBusiness Continuity (VSP-BC)Cloud Provider (VSP-CP)Desktop Virtualization (VSP-DV)Mobility (VSP-MO)Server Virtualization (VSP-SV)Veeam Technical Sales Professional (VMTSP7)Adobe Acrobat XI Certified Sales Professional (CSP) IBM Midrange Storage Technical SupportPermanent Resident of the United StatesEligible to work for any U.S. employer with no visa sponsorship required Valid United Kingdom Passport |
