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PHONE NUMBER AVAILABLEEMAIL AVAILABLERecognized for consistently exceeding performance goals; rapid learner with strong planning, writing, and organizational skills. Adept at accomplishing multiple tasks simultaneously and working effectively under pressure. Highly organized and independent; able to efficiently coordinate tasks to accomplish projects with timeliness and creativity. Over 15 years supervisory and problem-solving team building experience.EXPERIENCENOVEMBER 2021 PRESENTTEAM LEAD SUPERVISOR, GKN Automotive Newton, NC*Escalate Supplier issues to Supplier Management and Supplier Quality when needed.*Review Supplier issues and request Corrective Actions and Root cause(s).*Review manpower and assign tasks and training to employees; Ensure cross-training in critical jobs.*Review and document vacations to report to management for approval.*Review Quality Alerts to stay abreast of floor issues, Utilize PFMEAs, and Control Plan instructions.*Review scheduled builds to ensure timeliness of completion and implement escalation if needed.*Review rejected parts for disposition. E.g. Overturn or enforce.JULY 2019 NOVEMBER 2021CUSTOMER SERVICE SUPERVISOR, Pizza HUt Lincolnton, NC*Performance planning and scheduling to fulfill daily order requirements.*Utilize problem solving techniques across shifts to improve each area's efficiency.*Perform dining room inspections to help customers obtain a full, uninterrupted service experience.*Minimizing downtime by ensuring required maintenance per machine is performed on schedule.*Order, install and assemble required components and parts as needed.OCTOBER 2015 JULY 2019DATA ENTRY SPECIALIST, The Walking Company Lincolnton, NC*Work with management to ensure accurate data reporting and entry per shift.*Accurately analyze, process, and monitor transaction data through closing.*Establish data entry standards and procedures to improve data quality.*Key data points into Microsoft-based databases (Excel and Power Platform).MAY 2010 OCTOBER 2015QUALITY CONTROL SPECIALIST, Delta Apparel - Maiden, NC*Oversee employee operations/hours/schedules/payroll.*Update and maintain all ISO documentation compliance throughout the company.*Utilize specialized training to obtain quality products for shipment.*Assist management with material handling operations and warehouse organization.EDUCATIONJUNE 2006HIGH SCHOOL DIPLOMANorth Lincoln High SchoolSKILLS*Microsoft Word, PowerPoint, Excel, Access, QuickBooks, Outlook, Visio, Project, One Note*Data Entry*Shipping and receiving*Material Handling Equipment and maintenance*Quality Control Inspections*Warehouse and manufacturing experience*Forklift license |