| Candidate Information | | Title | Real Estate Project Management | | Target Location | US-FL-Tampa |
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Click here or scroll down to respond to this candidateSUMMARY OF QUALIFICATIONSAbility to handle multiple tasks effectively & meet tight deadlinesStrong interpersonal communicationExcellent written and organizational skillsConfident, strong leadership qualitiesSelf-starter and takes initiative in new assignmentsCreative thinker and willing to learn new skillsAble to effectively synthesize & communicate complex issuesStrong assessment and analytical skillsEDUCATION1990-1992 Florida Metropolitan University, Tampa, FL2002-2003 St. Petersburg College, Clearwater, FLApril 2016 Tampa School of Real Estate, Tampa, FL2019 Horizons Project Management Professional Certification, Tampa, FLEXPERIENCE06/2020 PRESENT LICENSED FLORIDA REAL ESTATE AGENTHOMESMART / WEST COAST REAL ESTATEWorking Tampa Bay area market with investors and perform due diligence on real estate market and geographical trends, partnership and investment models. Prepare contracts, letter of intent, and other business administration paperwork to ensure sale all the way through to the closing table. Facilitate and negotiate the contract process by building rapport and overcoming objections with clients.06/2018 05/2020 SR. SPECIALIST CREDIT CARD COLLECTIONSJ.P. MORGAN CHASE BANKWorking in late stage call center/collections environment offering options and finding solution to help credit card customers. Responsible for verification of clients identification by implementing and complying with the banks extensive KYC practices. Worked closely with the Fraud and QC account managers when all legal requirements and regulations are not available when speaking with clients. Collecting on past due accounts and meeting all metrics. Consistently meet goals and maintain ranking in top 15%. Navigate multiple technologies while maintaining engagement with customers. Possess excellent negotiation and decision making skills as well as strong telephone communication skills. Demonstrating personal excellence, strong customer focus, responding with empathy and compassion in difficult situations. Working independently as well as in a team environment and able to think critically and exercise independent judgement.Michele A. Patterson Page Two11/2017 05/2018 AML COMPLIANCE ANALYSTCITIGROUPWorked a contract position in Anti-Money Laundering (AML) Compliance. Duties included mitigated risks for the firm and its customers in the global marketplace. Using skilled analysis, state-of-the-art technology and globally standard policies and procedures to ensure effective monitoring and reporting of suspicious activities.Served as a Subject Matter Expert (SME), for multiple complex products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity. Independently conduct searches, gather data and record evidence from internal systems, the internet, commercial databases and inquiry with business or Compliance contacts.Independently assess and analyze research results and conduct complex data analysis applying SME knowledge and experience. Accumulating facts from investigations to be utilized in presentations to Senior Management and Compliance. Reporting unusual client activities which might relate to money laundering or terrorist financing.Reviewing other Analysts recommendations for further inquiry, escalation or closure. Submitting requests for further information or suspicious activity recommendations. Performing peer review of investigations to ensure appropriate dispositions have been recommended by supporting the successful accomplishment of internal Risk Control, and Self-Assessment (RCSA) policies, as they apply to the department. Operated within agreed business Service Level Agreements (SLAs) and confidentiality standards. Prepared SARs (Suspicious Activity Reports) on suspects.07/2014 05/2017 PAYMENT SERVICESHSBC Mortgage ServicesResponsible for assembling data in order to process/post checks to customer accounts on organization proprietary program; focusing on exception reports for property taxes, insurance.( i.e. optional, loss draft, property preservation; & escrow). Providing investigation for high risk accounts and other departments that receive payments. Assist wi1th other processes on the team, such as escalations, analyzing information and payments received and determining how funds are to be applied to customers account. Assist with reviewing payment reversals, Direct Checks processing & RMS/CII exception check cutting.2008 2014 MODIFICATION SPECIALIST (Single Point of Contact)HSBC Mortgage ServicesResponsible for performing collection activities specializing in assisting customers in default who are in need of assistance and/or have been approved for deed-in-lieu, short sale or an interest rate modification. Responsible for verification of clients identification by implementing and complying with the extensive KYC practices. Trained via web based trainings on updated fraud recognition and all anti-money laundering/KYC protocols per bank policy and federal standards. Consistently ranked in top 20% and qualified for monthly bonus.Michele A. Patterson Page Three2006 2008 RECOVERY SPECIALISTHSBC Mortgage ServicesResponsible for performing collection activities within the bad debt recovery area to minimize company losses as a result of charged off accounts. Contact customers by telephone whose accounts are past due and notify them of past due account. Work closely with realtors, brokers, andloan officers to facilitate short sales and/or refinance payoffs. Negotiate appropriate resolutions, i.e. account settlements and/or short sales. Review accounts to determine the most effective way to get customers to repay them and maintain related documentation. Review complex bad debt accounts to determine the most effective ways to get customers to repay them. Skip trace to locate customers. Discuss unique collection problems with Unit Manager to further develop strategies when working delinquent accounts. Comply with Federal and local laws as well as HSBC Mortgage Services policy and procedures. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices. Ensure appropriate Manager(s) are consulted on exception items or those with variance outside of assignment limits and/or standard process flows. Report control weaknesses, compliance breaches and operational loss events. May be required to assist other functional units at times of high volume activity or as business priorities dictate. Qualified for monthly metric bonus 10 consecutive months.2005 - 2006 TEAM LEAD-EOT DEPARTMENTChase Auto FinanceWorked in End of Term Collections Dept, call customers at the end of their car lease with Chase Auto Finance, assist with collecting on end of lease fees up to 120 days delinquent. Required excellent customer service & negotiating skills as most of the customers have signed a new lease with Chase. I was also responsible for Miscellaneous Receivables in EOT Dept. Ensuring that returned checks for vehicle purchases are reconciled, vehicle is picked up if necessary, and vehicle sale proceeds and/or outstanding balances are posted properly to close account. Overseeing and ensuring that terminated lease accounts are properly billed for property tax. Liaison for EOT Dept. and other departments that generate and research property tax issues and all escalations. Assisting with training new hires.2002- 2005 COLLECTORJPMorgan ChaseWorked in credit card collections department (90-119 days delinquent), used extensive skip-tracing tools to call cardholders and inform them of payment plans and other options to bring their account current. Chosen as Peer Coach in my group, also completed the Leadership Development course in preparation for Lead position.1999 2002 OFFICE MANAGERCoastal Campers AssociationSupervised staff of 8 employees in telemarketing company selling campground memberships. Provided assistance to sales department, procuring leads, take-over sales calls. As office manager my responsibilities also included updating all client files, preparing reports for management, receivables & payables as well as all other written and phone correspondence.1997 1999 SENIOR COLLECTORJewelers National BankWorked in collections department (30-120 days delinquent). Performed all skip-tracing for assigned accounts. Also was assigned to group that was responsible for updating and correcting pertinent account information after system conversion.1991 1996 Various Companies AS LEASING CONSULTANT & PROPERTY MANAGERDuring this five year period I worked in the Real Estate industry as Leasing Agent/Manager performing functions such as leasing commercial space (executive office suites), managed staff of up to 5 as executive suite employees. Drafted and executed real estate transactions including new leases, renewals and extensions, terminations, assignments; managed and tracked all above transactions. Maintained the database; validated and updated data. Maintained all reports and was responsible for renewal of all leases and notices. I also worked as an assistant to a realtor who purchased, rehabilitated, and sold single-family foreclosed homes for large banks and financial institutions.1986 1991 PROPERTY MANAGER/LEASING AGENTSunforest Executive Suites (Dana Corp)As Manager and Leasing Agent of commercial executive suites (approx. 108 individual office), supervised 6 employees (3 receptionists, 2 word processors, 1 floater). Provided all office services for individual tenants from various major companies. As Manager my responsibilities included rent collection, vacancy reports, budget projection, leasing office space, negotiating leasing terms and services available. Set up all services for each individual tenant including phone lines, clerical services, and meeting room scheduling. Worked with all vendors for each tenant as well as for Dana Corporation.AFFILIATIONSPROJECT MANAGER & BOARD SECRETARYNON-PROFITC.M.T.B. 2015 - PresentLICENSED REAL ESTATE AGENT ACTIVEHILLSBOROUGH COUNTY GUARDIAN AD LITEM Volunteer 2011 PresentTOASTMASTERS MEMBER 2010 2012PROFESSIONAL REFERENCESLinder Van WinklePHONE NUMBER AVAILABLEBrenda JohnsonPHONE NUMBER AVAILABLEJill KrantzPHONE NUMBER AVAILABLEKerri PerezPHONE NUMBER AVAILABLEGio FucarinoPHONE NUMBER AVAILABLEPEER REFERENCESMarshall BrowningPHONE NUMBER AVAILABLETangela RaifordPHONE NUMBER AVAILABLECassandra McGeePHONE NUMBER AVAILABLENorma PaganPHONE NUMBER AVAILABLECrystal DexterPHONE NUMBER AVAILABLE/pre> |
