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Title Customer Service Patient Care
Target Location US-OH-Hilliard
Email Available with paid plan
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A highly accomplished healthcare professional with a versatile skill set that encompasses patient care, phlebotomy, and medical assistance, coupled with a strong background in customer service, data entry, and financial transactions. Recognized for exceptional multitasking abilities, I excel in leadership roles, consistently upholding rigorous standards of precision, safety, and compliance. My extensive knowledge of nursing practices, infection control, and medical terminology enables me to consistently deliver superior patient care, cultivate meaningful patient relationships, and provide unwavering emotional support. My technical proficiency extends to various computer systems, including the MS Office suite, allowing for efficient data management, meticulous record-keeping, and exceptional customer service. As a certified phlebotomist, I bring precision and expertise to blood draws, prioritizing safety and efficiency with an unwavering commitment to excellence. PROFILE SUMMARYStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
EDUCATIONHondros college of nursingIn ProgressLaRock Health Academy2022High School2012 - 2015Major - Business Management andAccounting Demonstrates exceptional verbal and written communication skills, consistently providing top-tier customer service and resolving inquiries with professionalism and efficiency. Exhibits a meticulous eye for detail, ensuring accuracy in data entry tasks, even when dealing with large volumes of information. Upholds the highest level of financial integrity and security, consistently adhering to stringent regulations and standards to protect customer assets Excels in coordinating medical appointments with precision and timeliness, optimizing scheduling to meet both patient preferences and medical requirements. Proficiency in medical terminology to communicate effectively with healthcare professionals and understand patient records. Practical problem-solving skills for addressing patient-related issues and recognizing and reporting unusual changes in patients' health conditions. Ability to manage projects related to patient care and healthcare processes. Aptitude in building and maintaining client and patient relationships for quality care and support. PROFESSIONAL ATTRIBUTESMedical Assistant - Womens physician in OBGYN 06/2023- 10/2023 5080 Bradenton Ave Ste B, Dublin Ohio Skillfully assist healthcare professionals in providing top-quality patient care, including precise phlebotomy and the collection of blood samples, ensuring patient comfort and safety. Exhibit a high level of expertise in infection control standards and safety protocols, minimizing the risk of infection transmission during specimen collection. Effectively manage and organize an inventory of phlebotomy supplies and equipment, ensuring a well-stocked work environment and promptly addressing technical issues as they arise. Collaborate with the medical team to efficiently schedule and manage appointments, prioritizing patient preferences and medical needs. Demonstrate strong communication skills when interacting with patients and medical staff, ensuring accurate appointment documentation and reporting. Maintain strict patient confidentiality and privacy while deeply understanding medical terminology and adhering to healthcare regulations. Provide emotional support and valuable patient education, fostering enduring and compassionate patient relationships. Meticulously maintain precise patient records and documentation, embodying a holistic and patient-centered approach to healthcare. Rooming patient, taking vitals, and weight. Complete patient interview and history. Prepare patient for exams, test, and treatments and explain procedures. Assist with procedure as ordered by physician.WORK EXPERIENCECERTIFICATION Certified phlebotomist CPR certification STNA / HHA Certified Medical AssistantCORE COMPETENCIES MS Office Suite Regulations and Safety Compliance Medical Terminology Patient-Care Equipment Handling Communication (Verbal and Written) Patient and Family Relations Documentation and Reporting Phlebotomy Vital Signs Recording Patient Transportation Specimen Collection Supply Management Customer Service Project Management Client Relationships Leadership Development Time Management Compassion Work Ethics Critical Thinking EKG Adaptability Empathetic listener Administering medicationREFERENCEAvailable upon requestMedical Assistant -Ohio Sleep Medical Institutions 01/2021- 02/20234975 Bradenton Ave, Dublin Ohio 43017 Proficiently assisted medical professionals in patient care, including phlebotomy, ensuring patient comfort and safety during specimen collection. Maintained a high level of expertise in infection control standards and safety protocols, minimizing the risk of infection transmission. Effectively managed and organized medical supplies and equipment inventory, ensuring a well-stocked and efficient work environment. Demonstrated strong communication skills when interacting with patients and healthcare staff, providing exceptional service. Efficiently scheduled and managed medical appointments, considering patient preferences and medical needs. Ensured strict patient confidentiality and privacy, adhering to healthcare regulations and understanding medical terminology deeply. Provided emotional support and valuable patient education, building compassionate patient relationships. Maintained accurate and precise patient records and documentation, emphasizing a patient-centered approach to healthcare. Phlebotomist -Ohio Sleep Medical Institutions: 01/2020- 01/20214975 Bradenton Ave, Dublin Ohio 43017 Proficiently conducted blood draws and fingerstick tests on patients, prioritizing their comfort and safety during specimen collection. Demonstrated a high level of expertise in infection control standards and safety protocols, effectively minimizing the risk of infection transmission during specimen collection to ensure patient and healthcare professional safety. Proactively managed and organized phlebotomy supplies and equipment inventory, ensuring a well-stocked and uninterrupted work environment. Efficiently carried out blood draws and participated in blood donation events, following regulatory guidelines for blood storage and collaborating with team members for smooth laboratory operations. Collaborated effectively with the healthcare team to ensure the successful execution of laboratory operational activities. Medical scheduler/ ReceptionistStory Point 04/ 2021 08/ 202210351 Sawmill Parkway, Powell Ohio 43065 Skillfully applied practical problem-solving skills to efficiently schedule and manage medical appointments for patients, considering their preferences and medical needs. Proficiently utilized strong communication skills to interact seamlessly with patients and medical staff, ensuring precise appointment documentation and reporting for an improved healthcare experience. Demonstrated an unwavering commitment to maintaining patient confidentiality and privacy while expertly handling patient information, showcasing a deep understanding of medical terminology and meticulous adherence to healthcare regulations. Handled patient inquiries and concerns positively and professionally, ensuring they received exceptional service. Efficiently managed the reception area, including check-in and check-out procedures, while maintaining a welcoming and organized environment for patients and visitors. Assisted in coordinating patient care by scheduling appointments, updating patient records, and liaising with healthcare providers to optimize patient flow. Proficiency in using office equipment and software, including appointment scheduling systems and electronic medical records, to streamline administrative tasks. Collaborated with the healthcare team to ensure the medical facility's smooth and efficient operation. STNAFriendship Village of Dublin 10/ 2016 -01/ 20226000 Riverside Dr Dublin Ohio 43017 Provided compassionate and attentive care to residents, ensuring their physical and emotional well-being in a long-term care setting. Assisted residents with daily living (ADLs) activities, including bathing, dressing, grooming, and mobility, to enhance their quality of life. Monitored and recorded vital signs, medications, and resident condition changes, promptly reporting any concerns to the nursing staff. Fostered strong and enduring relationships with residents, offering emotional support and companionship, enhancing their overall quality of life. Assisted in organizing and implementing recreational activities and social programs, promoting residents' physical and mental well-being. Maintained a clean and safe environment for residents, contributing to their comfort and safety. Collaborated with the healthcare team, including nurses and physicians, to ensure comprehensive and coordinated care for residents. Upheld strict patient confidentiality and privacy, adhering to healthcare regulations and safety protocols. Customer Service Representatives/ Bank Teller 08/ 2016 - 04/2019 PNC Bank72 E Schrock Rd Delivered excellent customer service by assisting bank customers with their financial transactions and inquiries, ensuring a positive and efficient banking experience. Processed a wide range of financial transactions, including deposits, withdrawals, fund transfers, and check cashing, with high accuracy and attention to detail. Managed cash handling and maintained a balanced cash drawer to ensure the security and accuracy of customer transactions. Utilized computer systems and banking software, including the Microsoft Office suite, to access customer account information, process transactions, and resolve issues promptly and efficiently. Assisted customers in managing their accounts, addressing inquiries, and resolving issues related to their banking services while maintaining a professional and friendly demeanor.

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