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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dayton, OHSUMMARYSeasoned professional with 11 years of experience in customer service, including a direct role as a Customer Service Representative at Crayex Corporation. Demonstrated expertise in resolving customer inquiries, managing dining operations, and overseeing animal care. Actively seeking a Customer Service Rep position to leverage strong communication and problem-solving skills.WORK EXPERIENCEChampaign County Humane Society Paws Animal Shelter Lead Animal Care Technician Sep 2020 - Dec 2023 Effectively coordinated with team members to exchange work directives and progress reports, ensuring seamless operations. Assessed and organized daily tasks, prioritizing essential functions to achieve operational goals. Managed the nutritional and medical regimens for the shelter's animals, ensuring proper health and well-being. Applebee's CorporationWaitress Mar 2009 - Dec 2011 Delivered attentive customer service, ensuring accurate and informative communication regarding menu options. Coordinated the efforts of the service team to maintain efficient dining operations, including the organization of setup, service, and cleanup procedures. Maintained dining room presentation and functionality, overseeing the arrangement of tables and the replenishment of service stations.Crayex CorporationCustomer Service Representative Mar 2003 - Dec 2007 Addressed and resolved customer inquiries and complaints, ensuring satisfactory solutions and maintaining a high level of service quality. Managed inbound communication effectively, returning customer calls and responding to concerns, upholding responsiveness and engagement standards. Developed an in-depth understanding of the product range to guide customer selections and liaised with logistics to fulfill tailored shipping needs.EDUCATIONEdison StateAssociates degree in Business ManagementMay 2007Sinclair Community CollegeAssociates degree in Business AdministrationPresentSKILLSCommunication Skills  Leadership Skills  Active Listener  Strong Interpersonal Skills  Drive to Keep Learning  Adaptability  Self-Management  Critical Thinker  Team Player  Organizational Skills