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Customer Service/Administrative AssistantEMAIL AVAILABLEPHONE NUMBER AVAILABLETo provide a company with my experience and professional attitude to perform the components of the job.Authorized to work in the US for any employerWork ExperienceInside SalesVoigt-Abernathy - Longview, TXSeptember 2023 to May 2024I first started here after temping through Stone Bridge proving to be essential to the company, I survived recent layoffs and now have a full-time position. I oversee inventory management and create quotes for inbound and outbound sales. Follow up with vendors to insure orders are accurate and delivered in a timely manner as promised.Customer ServiceStone Bridge Personnel - Longview, TXDecember 2022 to September 2023Compare purchase orders to order acknowledgments for accuracy, track customers orders, provide quotes for the sales department, answer customer requests via phone and email and other duties as needed. My first assignment was with Voigt-Abernathy and I was then hired as a full time employee. Service Writer/Administrative AssistantHole In One Golf Carts - Cape Coral, FLMarch 2022 to October 2022Scheduled service calls, assisted in sales, assembled delivery packets for new/used cart purchases, accounts receivable, ordered parts, and other duties as assigned. DispatcherBerco - Cape Coral, FLNovember 2020 to March 2022Scheduled and inputted work orders into dispatch software for over 20 technicians, customer service, ordering of all service call and stock parts, received all parts into Quickbooks and was in constant communication with technicians to assure projects were completed in a timely manner. Office ManagerASAP HEATING & AIR - Cape Coral, FLFebruary 2020 to October 2020Accounts payable, accounts receivable, assisted with payroll, customer service and other duties as assigned.Accounts Receivable RepresentativeExpress Employment Services - Fort Myers, FLJune 2019 to December 2019Created new jobs, Commercial invoicing, contact customers for payment and customer service. Dispatch/Customer ServiceGoldy Locks, Inc/Alarm One - Tinley Park, ILDecember 2014 to April 2019Dispatched technicians, set-up service calls over the phone and online and invoiced commercial accounts.Accounts Payable ClerkNew Lenox Township - New Lenox, ILMay 2009 to August 2014Assisted the public in person and over the phone, entered and coded Vendor invoices, collected and processed Senior Housing rent checks. Scheduled maintenance appointments and other job duties as assigned. Administrative AssistantBody Builders Auto Body - Homer Glen, ILMay 2000 to March 2009Handled accounts payable, accounts receivable, corresponded with Insurance companies and answered phones.EducationSome college in BusinessMoraine Valley Community College - Palos Hills, IL August 1989 to May 1991Skills Payroll Scheduling (6 years) Administrative Assistant Billing Outlook Data Entry Accounts Payable MS Office Microsoft Excel Microsoft Office Receptionist Word accounting Quickbooks Sales Excel Filing English Marketing Bank Reconciliation Bookkeeping Account Reconciliation General Ledger Accounting Accounts Receivable Office Management Sage Journal Entries Administrative experience Customer service Financial Statement Preparation Financial Analysis Pricing Contracts Retail sales Cash handling Windows QuickBooks Accounts payable Bookkeeping Accounts receivable Sage Office management Front desk Purchasing Order entry Proofreading Payroll Customer service Dealership experience Pricing E-commerce Research SharePoint Sales Windows Cash handling Manufacturing Cash register Retail sales Mobile devices Accounting Account reconciliation Records management Microsoft Office Administrative experience Sales support Inside SalesAssessmentsPrinciples of accounting ProficientNovember 2022Preparing financial records according to federal policies Full results: ProficientSales skills ProficientNovember 2022Influencing and negotiating with customersFull results: ProficientSupervisory skills: Motivating & assessing employees Proficient May 2024Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientHR: Compensation & benefits ProficientNovember 2022Knowledge of compensation and benefits programsFull results: ProficientCustomer focus & orientation ProficientOctober 2022Responding to customer situations with sensitivity Full results: ProficientData entry: Attention to detail ProficientMay 2024Maintaining data integrity by detecting errorsFull results: ProficientBasic computer skills ProficientDecember 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientSpreadsheets with Microsoft Excel ProficientOctober 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientManaging accounts in QuickBooks ProficientAugust 2022Using QuickBooks software to manage business financials Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientManagement & leadership skills: Impact & influence Proficient November 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientOffice manager ProficientSeptember 2022Scheduling and budgetingFull results: ProficientBookkeeping ProficientOctober 2022Calculating and determining the accuracy of financial data Full results: ProficientAttention to detail ProficientSeptember 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork motivation ProficientJanuary 2024Level of motivation and discipline applied toward work Full results: ProficientSales skills ProficientAugust 2020Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |