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Pharmacy Technician Customer Service Res...
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Title Pharmacy Technician Customer Service
Target Location US-CT-Middletown
Email Available with paid plan
Phone Available with paid plan
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ContactSkillsWork HistorySenior Certified Pharmacy TechnicianCandidate's Name
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to this establishment. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. AddressMiddletown, CT, 06457PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEConfidentiality and HIPAAFDA and ICHGuidelinesMedicareandMedicaidprocessQualityAssuranceand ControlLaboratoryOperationsSenior Certified Pharmacy TechnicianWalgreen's Pharmacy, Meriden, CTReviewed and verified customer information andinsurance provider information.Counted, measured and compoundedmedications following standard procedures.Stocked, labeled and inventoried medication tokeep accurate records.Restocked pharmacy shelves with currentmerchandise to drive consistent peripheral sales.Advocated for patients' compliance withmedication guidelines.Maintained proper drug storage procedures,registries and records for controlled drugs.Maintained relationships with physicians.Helped pharmacist clear problematicprescriptions and address customer questions tokeep pharmacy efficient.Solved customer problems in-person or overtelephone by providing assistance with placingorders, navigating systems and locating items.Reviewed medication orders.Resolved non-routine issues like third-party billing, computer system and customer service issues.Supervised 8 pharmacy technicians andcoordinated day-to-day assignments.Answered patients' questions and troubleshotprescription issues.Answered incoming phone calls and addressed2006-12 -2022-05EducationCertificationsDrugFormulationandCompoundingDrug DeliveryMechanismsNew HireOnboardingStaffDevelopmentAssistingpharmacistsPharmaceutical sales andservicesProcessingpaymentsquestions from customers and healthcareproviders.Communicated with prescribers to verifymedication dosages, refill authorizations andpatient information.Collected co-payments or full payments fromcustomers.Consulted with insurance companyrepresentatives to complete claims processing,resolve concerns and reconcile payments.Restocked automated medication dispensingequipment.Coordinated verification and filling of more than200 daily prescriptions in high-volume clinicalpharmacy environment.High School DiplomaVinal Technical High School - Middletown, CTCPhT - Certified Pharmacy TechnicianCertified Immunization AdministrationCPR1995-09 -1999-06

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