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Candidate's Name  Phone: PHONE NUMBER AVAILABLE I E mail: EMAIL AVAILABLEOBJECTIVETo utilize my strong retail sales, organizational skills and Call Center Customer Service to secure a position in Administration.I would like to transfer skills from my 30-year career in the private and nonprofit sectors to serve the people of Washington. I believe my experience, ranging from executive support, management of correspondence, daily scheduling, tracking expenses, and developing filing systems, and assistance to human resources and recruiting staff will well equip me to succeed in an administrative support position.I excel at interpersonal relations, am organized and detailed oriented, and am adept at learning new software and business processes.SKILLS AND ABILITIESCustomer Service Representative at Verizon Wireless (1 year)Medical Scheduling Customer Service TepresntativeManaging executive calendars, email, travel arrangements, and correspondenceCoordinating and processing travel requestsCoordinating meeting logistics and tracking follow-trough on meeting decisions and action itemsTracking budgets through spreadsheets and databases to monitor expenditures, and answer questions about office budgetsDrafting correspondence, memos, and PowerPoint presentationsProficient in using Microsoft Office suiteExperience handling confidential correspondence and documents with discretionExperience creating and interpreting processes, procedures, policies, and rulesManaging projects to successful completionImplementing LEAN processesRELATED EXPERIENCEVerizon Wireless Customer Service Representative, April 2003  January 2005Completed 2 month compulsory 40 hour a week training. Successfully responded to customer incoming calls regarding their concerns, questions and issues with their accounts and wireless phones.Handled many diverse cultures, English as a Second language and irate customers with listening skills and ability to offer solutions.Office and data administrator, Boeing Commercial Airplane, March 2017-October 2001, Auburn and Tukwila, WASuccessfully completed four different jobs at Boeing Commercial Airplane, serving in both contract and full-time staff positions between 2001 and 2017.Office Administrator to Supplier Management vice president and senior Management (Contract, November 2016-March 2017)Coordinated complex travel arrangements and bookings for managers and staff.Provided extensive scheduling for suppliers, customers, and Boeing executives. Worked with other assistants to determine availability and managers and subject matter experts to ensure appropriate staff were in attendance to answer questions and move work forward.Procured office supplies and managed inventory and ensured staff received necessary equipment and resources in a timely manager.Planned staff recognition events, luncheons, and other meetings. Managed event budgets, coordinated with vendors, and booked event spaces and meeting venues.Office Administrator to Supplier senior manager and staff (Contract, September-December 2015)Managed complex international and domestic travel planning and booking and expenditure reconciliation for managers and staff.Managed the calendars of department managers and staff, scheduled meetings, travel, trainings, and other events.Data Administrator (March 2005-2013)Daily, analyzed over 100 technical emails, hard copy letters, and other communiques and utilized a complex database and processing system to route message to the appropriate engineers and departments for resolution.Served as an assistant project manager for projects related to data system improvement. Developed processes, systems, and standard work documents to manage data system which were used as training material for new staff.Efforts raised the departments LEAN scores.Planned and facilitated staff meetings with remote and in person staff; developed agendas for meetings and ensured follow through on meeting outcomes.Office Administrator (Contract, October 2000-2001)Providing administrative support and office management for 60 employees and 2 managers. Responsibilities included calendar management, making traveling arrangements and managing meeting logistics.Organized three airline technical meetings for customers in Europe, Asia and Seattle. Handled all the travel, accommodations and technical support set up for the meetings.EDUCATIONBachelor of Arts, University of Washington, Seattle, WA