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Click here or scroll down to respond to this candidateZhenni WuStreet Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEU.S. CitizenOBJECTIVEAn excellent communicator and sales driven Mortgage Loan Officer with high volume of closed loans over the years. Proven success in combining process innovation and exceptional sales skills. Demonstrated technical savvy and solid analytical skills. Exceptional customer relationship/team building and partnership abilities. Strives to make a big difference in everything I do. PROFESSIONAL EDUCATIONBachelor of Sciences in Biological Sciences, 05/2005-05/2009 Virginia Polytechnic Institute and State University, Blacksburg, VA NMLS #910371 State Licensed in VA, DC, MDSKILLS AND ABILITIES Languages: Native speaking fluency in English and Chinese(Mandarin, Cantonese, and Taishanese). Computer: Typing speed (73 WPM), Microsoft Office (Word, Excel, Outlook, Powerpoint, Visio, and Publisher), Adobe programs; Financial Service Database Management Systems: Symitar, Synapsys, Synergy, Akcelerant, Genesis, L360, Encompass, Optimal Blue. Other Skills: Management, Communication, Relationship Building, Team Building, Strong verbal and written, Creative thinking, Analytical/Quantitative Analysis, Self-Starter, Self-motivation, Organizational, High Emotional Intelligence, Resourceful, Working under pressure. Strength Finder: Strategic, Relator, Individualization, Connectedness, Arranger. AWARDS/RECOGNITION Most recent volume in closed mortgage loans - $5 million in March 2024 alone. 6X Apple Way Winner Awarded PNC Bank, Market All Star 2014 (2014) Awarded PNC Bank, Certificate of Recognition for Top 1 in Lending production (2013) Received a prestige award as the Top 10 Sales Producer in the Greater Washington Market at The National Stadium Diamond Club (2013) Rank 2nd as the Well-Rounded Financial Sales Consultant (High Production and Gallup Score) in the Region (2013)PROFESSIONAL EXPERIENCEMonument Home Loans (Arlington, VA)Mortgage Loan Originator, 04/2024-present Have a robust knowledge of Freddie Mac and Fannie Mae guidelines Conventional Mortgage, Reversed Mortgage, VA Loans, FHA Loans, Construction Loans, DSCR Loans, Bank Statement Loans.Apple Federal Credit Union (Fairfax, VA)Mortgage Loan Originator, 06/2021-04/2024 Interviewed potential mortgage applicants Gathered and evaluating an applicant's background financial information Submitted mortgage applications on behalf of borrowers Followed the application process through to the end, including appraisal and underwriting Provided continued assistance to the borrower during and after the application process Freddie Mac Conventional Loan, 5/5 ARM, HELOC/HEIL Apple Federal Credit Union (Springfield, VA)Branch Manager III, 11/2020-06/2021Apple Federal Credit Union (Vienna, VA)Branch Manager I, 02/2019-11/2020 Identity strengths and area of improvements in each individual team members to effectively coach and train staff to their highest potential Supports branch staffs career path and provides guidance and development plan for each individual Attend and participate in networking and community outreach activities (Northern Virginia Chamber of Commerce, Annual Community Events) Lead Vienna Branch to take the Number 1 spot for Loan Cross Sell in the entire East and West Region; 2019 Year to Date Percentage is 340% Effectively coach and train sales representative on loan products, which resulted in a drastic improvement for our loan protection sales results. 2019 Year to Date Percentage is 120% vs. 56.63% in 2018 (under different management) Effectively coach and train MSRs on product knowledge and benefits which resulted in over 400 teller referrals in 2019 vs. 2 teller referrals in 2018 Built strong relationships with internal department partners to maximum the potential businesses in the Vienna area Lead Vienna Branch to take Top 3 on the Branch Scorecard for 3 months in 2019 Ensure branch staff provides exceptional member services by leading by example. Vienna Branch has the second highest Net Promoter Score in 2019 Ensure team members are engaged by implementing fun and rewarding branch contest and through staff recognitions and incentives Supports and guides team members to find passion in meeting their goals by helping members improve their lives and fulfil their dreams Meet team members on a monthly basis for their one on one dialog; during these meetings, their action plans and current performance will be reviewed Observe and provide inputs to implement and execute ideas with senior management in establishing growth, sales, and profit objectives for the branch Apple Federal Credit Union (Fairfax, VA)Assistant Branch Manager, 8/2016-02/2019 Monitor key products/sales within branch to ensure profitable and sound business practices for credit union, a high quality of service for members, and that employees are maximizing opportunities to cross sell products and services Manage the security and safety of the branch by adhering to security and safety policies and procedures, and to alert staff to any changes Ensure the opening and closing procedures (alarms, vault, ATMs, etc) are completed by branch staff and assist when necessary Maintain a highly motivated, well trained staff along with maintain effective employee relations Resolve member problems that requires a management level decision Provide coaching to all MSR to meet branch and individual goals Recognize team members and provide updates to branch staff during monthly branch dialogs Assist branch manager in daily operations and having working knowledge of responsibilities in the absence of the branch manager Provide operational oversight of transactions, branch security, audits, cash control, compliance, and policies and proceduresPNC Bank (Fairfax, VA)Financial Sales Consultant III, NMLS Licensed, 04/2012-08/2016 HELOC/HEIL processor (Top 3 performer in 2013, 99% closing rate) Acquired and deepen the branch customer base through a variety of proactive sales and service activities Managed a portfolio of customer relationships Managed the customer experience by identifying opportunities to improve the customer's financial wellbeing Drive branch home equity loan goals by more than 20% over loan goal every month Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty Educated customers on options for managing financial transactions by leveraging technology, tools and resources Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty Managed risk through adherence to all policies and procedures, demonstrating sound judgment within established limits Developed and prepared loan solutions, reviews documentation to ensure compliance Collected and analyzed customer financial information for multifaceted and/or complex borrowersInnovative Brothers Investments, LLC. (Vienna, VA) Chief Marketing Officer, 05/2012-present Specializes in strategic purchasing, state-of-the-art remodeling, and real estate evaluations. Execute operating budgets and spending plans for each calendar year. Provides funding guidance to real estate projects and rental units. Assemble and analyzes data on residential and commercial real estate and provided recommendations expand real estate investments. Advise members of trends and imbalances and recommended reprogramming of funds or procedural changes/adaptations as appropriate. |
