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BACHELORS OF PSYCHOLOGY AND HUMAN SERVICESPace UniversityEDUCATIONO P E R A T I O N S & B U S I N E S S M A N A G E R Samira StephensCandidate's Name
Google WorkspaceVirtual Meeting PlatformsProvide administrative support, assist in special or ad-hoc projects, and operate an annual budget of up to $150kCoordinate ISD meetings, luncheons, training, events, and outings 50+ staff size, 100-400 meeting sizes, 10 annual events Work closely with the administration to create and implement outreach strategies Created the Student Engagement store that aids in keeping students on task by providing them with incentives such as school merchandise DEPARTMENT OF EDUCATION - MIDDLE SCHOOL 358BUSINESS OFFICE MANAGER 2016 - PRESENTManaged a team of 17 Fraud AnalystsAchieved Top Performing Team for over six consecutive months Created the Mentor PlaybookLed and instructed the Fraud Detection Task Force Team Received and delivered 360 coaching feedback for self and department improvementCreated and facilitated associate engagement activities to improve employee morale Increased employee retention by 8%Performed quality audits for associatesBANK OF AMERICA 2006 - 2016FRAUD DEPARTMENT MANAGER 2011 - 2016TELLER MANAGER 2010CUSTOMER ASSISTANCE ACCOUNT MANAGER 2009 -2010PERSONAL BANKER 2006 - 2009PHONE NUMBER AVAILABLEBrooklyn NY, 11218EMAIL AVAILABLERECENT EXPERIENCEAmbitiousProblem SolverQuality AssuranceDetail OrientatedProject ExecutionTeam DevelopmentFinancial Data AnalysisCreative ThinkerAdaptabileATSFAMISCAASSOmni, TSYS, Lexis NexisLean, IAP, SharePoint,Synergy, GenesysTECHNICAL SKILLSJAMAICA, NYKENNESAW, GA