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Front Desk Call Center Resume Concord, N...
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Title Front Desk Call Center
Target Location US-NC-Concord
Email Available with paid plan
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Candidate's Name
Street Address  Summerlake Drive SWConcord, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsProficient in most aspects of PC software, EMR system (ECW; DIGI DMS, Nextgen & EPIC), call center, administration and supervision. Microsoft Word, Excel. Type 50-60 wpmExperience2022 - PresentPlanned Parenthood South AtlanticCharlotte, NCHealth Center Manager supervising 8 Medical assistants closely with 2 providers. Manage FamilyPlanning clinic and Abortion clinic. Processed payroll, maintained inventory of all supplies, QualityControl logs, monthly complication logs, assured appropriate policies and procedures are followedin all aspects of the clinic. Initiated daily morning huddles, staff meetings and security drills. Coveredfront desk as needed. Worked closely with human resources in interviewing, hiring new staffArrange trainings, onboarding and maintaining personnel files.2019 - 2022Advanced Medical Group/Advanced Garden State CardiologyJersey City, N.J. 07306 Manage operations for medical practice with offices in 5 locations of the Hudson County area in theState of New Jersey. Process all invoices for payment on a weekly using Bill.com business software. Approval of all purchases and maintenance of medical and office equipment. Responsible for all staff hours to maintain appropriate coverage in all locations. Process bi-weekly payroll with ADP. Approval of all time off requests. Assure all provider credentials are always up to date. Maintain commercial and residential properties owned by the owner/provider as needed withcontractors. Assist with front desk coverage when coverage is absolutely necessary. Collection of all money (co-pays & rentals) from all offices on a monthly basis. Renewal of all leases both commercial and residential. Facilitate all matters for owner/provider, personal and business. Update policies and procedures as needed. Arrange all social events for staff.2006 - 2019Lighthouse Guild Vision & Health (formerly Jewish Guild for the Blind)New York, N.Y. - Office Manager Supervise front desk staff (4), nursing staff (4), biller (1), social worker (1) providers (13) Monitor patient flow and call center for 13 providers in this multi specialty clinic. Medical Record requests processing. Process bi-weekly payroll, approve time off requests using Kronos software. Crossover to EMR (ECW) 2013 Credentialing for providers with all HMOs and assure all documents are current. Assure all DOH guidelines are met PCMH prep PQRS maintenance in order to achieve measures required Report directly to the Director of the Diagnostic and Treatment Center (DTC). Work closely with all departments to assure patient care. Maintain Office Supplies Process payment of vendor invoices; staff expense reimbursement; Petty Cash reconciliation Collect co-payments, scheduling appointments, assist biller in any denials, billingquestions that may arise. Provide coverage for front desk staff as needed. Monitor patient demographics are entered accurately, documents scanned, insurance(s)verified and scheduled patient wait times are minimal.2003 -2006 Lighthouse Guild Vision & Health (formerly Jewish Guild for the Blind)New York, N.Y. - Administrative Assistant All administrative duties required. Reported directly to Director of the Day Treatment Program (DTP) Assured transportation arrival/dismissal for 100 + clients with all types of vision/mental disabilities. Processing of weekly billing for client services. Maintained supplies and appropriate staffing for 7 classrooms.1988 - 2003 Columbia Presbyterian Medical Center - Administrative AssistantNew York, N.Y. Department of Neurology- Parkinsons Disease Foundation. Report to the Chief of the Foundation. Schedule appointments for 7 providers. Medical transcription for all providers. Billing for all services. Department of OB/GYN-Maternal Fetal Medicine. Report to Chief of Maternal Fetal Medicine Schedule appointments and Operating Room time. Duties as assignedEducationJUNE 1981 James Monroe H.S. - DiplomaReferencesAvailable upon Request

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