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Click here or scroll down to respond to this candidateAishwarya TRBusiness AnalystEmail: EMAIL AVAILABLEMckinney,TX,Phone: PHONE NUMBER AVAILABLEProfessional Summary:Business Analyst with 5 years of hands-on experience, with clear understanding of Business Process Flow and Business Analysis familiar with SAP implementation lifecycle from project inception to closure. A self-starter, team player with excellent communication skills and ability to exhibit strong Analytical, problem solving and leadership skills. Extensive experience in all the stages of Software Development Life Cycle SDLC. Experience in Gathering, Analysis Management of Requirements, Business Re-engineering, Business and Functional Analysis, Systems Analysis and Design, Quality Assurance, Gap analysis, Use case analysis and design, user support and documentation.Professional Summary:Thorough experience in iterative life cycle methodologies such as Agile as well as traditional waterfall.Over five years of experience managing large-scale MMIS projects through all phases of the SDLC, including planning, analysis, design, development, testing, implementation, and maintenance.Extensive expertise in SDLC Software development life cycle, STLC Software testing life cycle, RUP Rational Unified Process and UML Unified Modeling Language.Adept with requirements engineering describing them in Hierarchical Task Analysis, Task Descriptions, Data Flow models Data Diagrams Class Diagrams.Experience in working on cutting edge technology projects such as Tokenization, NFC Payments and EMV Cards. Key area of expertise is focused on Business process re - engineering, Process modeling and optimization, SWIFT Messaging (both MT & MX Based), SWIFT GPI, Canonical message definitions, Data Migrations, Interface configurations, Dashboards and other large-scale integrations.Proficiency in MMIS platforms, database management, software development, system integration, data analysis, and cybersecurity measures.Efficient with scripting Business Requirement Documents BRDs, Functional Specifications Documents FSDs.Knowledge of Capital markets, securities valuation, derivatives Options, futures, Swaps.Proficient in creating Use Case diagrams, Class diagrams and Behavior Diagrams Sequence diagrams, Collaboration Diagrams and Activity diagrams, with expertise in Object Oriented Analysis Design OOAD methodology.Monitored data quality and helped in establishing data integrity across Salesforce and SAP systems.Served as a Functional Expert for SAP and Salesforce system.Good knowledge of Business Process Modeling and Business Re-EngineeringCreated Dataflow analysis using use cases, dataflow diagrams, state diagrams, activity diagrams, class diagrams and collaboration diagrams.Proficient in utilizing SAS Viya for advanced analytics and data management tasks, leveraging its powerful capabilities for data exploration, visualization, and predictive modeling.Extensive knowledge of financial statements, Derivatives, Capital Management, Portfolio Analysis, Amortization and Budgeting.Expert in Microsoft Dynamics CRM implementations (all modules) and integrations with other systems from small to medium and large size deployments from project initiation to Post go - live including production support, SLAs, ticketing.Facilitating Joint Application Development JAD Sessions for requirements gathering and business area analysis to identify business needs and technological improvements.Understanding and Defining Business Process, Defining Project Scope, and Gathering and Understanding of User Requirements through extensive interactions with users, developers, and other stakeholders.Expertise in all Rational tools including Rational Rose, Rational Clear Quest, Rational RequisitePro, Rational Clear Case.Skilled in integrating data from various sources into the CDP, including CRM systems, website analytics, and third-party data sources, to create comprehensive customer profiles and segments.Experienced in leveraging CDP features such as audience segmentation, predictive analytics, and real-time personalization to optimize marketing strategies and improve customer engagement.Knowledgeable in data governance and privacy regulations, ensuring compliance with policies such as GDPR and CCPA when handling and analyzing customer data within the CDP.Able to collaborate with cross-functional teams, including marketing, sales, and IT departments, to align CDP initiatives with business objectives and drive measurable results.Documented Business Requirement, Use Case Specification, Functional and Non-functional Specification, System Requirement Specification, UML diagrams Use Case, Class and Sequence, Traceability Matrix, Project Estimate, Change-Version Control, Training and User Manuals, Master Test Plan Review Integration, System and Acceptance.Design and implementation of Data Automation Frameworks.Integration of Cucumber for behavior-driven development (BDD).Involved in doing End to End testing, Regression Testing of Quarter Releases. Tool used is Mercury Test Director, Geneva Billing system.Utilization of Awetest Framework for comprehensive test automationExtensive experience in Project Management Planning, Resource Allocation, Task Allocation and Monitoring of Tasks using MS Project.Expert in GAP Analysis and transformation planning from current AS-IS situations to target TO-BE situations.Expertise in tracking changing requirements using requirements management tools like Rational RequisitePro.Expertise in using version management tool like Clear-case and change management tool clear-questExpert level skills in MS Office products MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS Excel. Also proficient with MS Project.Strong inter-personal and Presentation Skills to communicate effectively with developers, project managers, subject-matter experts SME, stakeholders, system implementers, and application end users.TECHNICAL SKILLS:Methodologies/ Visual Modeling / Software Development Tools: RAD, SDLC, Product Life Cycle, SWOT Analysis, GAP Analysis, Cost Benefit Analysis, Cost Effect Analysis, Unified Process, Agile Development and the employment of System Development Life Cycle Methodologies, SCRUMOperating systems: Windows 95/98/NT/2000/XP, Mac OXMicrosoft Tools: MS Project, MS Visio, MS Office, MS OutlookSoftware/ languages: C, C++, SQL, T SQL, Ruby, Java, SAP, SalesforceTools: Word, Excel, Rational Rose, RequisitePro, Clear QuestDatabases: Oracle, SQL Server, SSIS, SSRS, MS SQL Server, MS AccessFrameworks: Awetest, cucumberData Analysis Tools: SAS Viya,CDP, SAS Base, Toad Data PointData Visualization: Tableau, Power BIStatistical Analysis: SAS/STAT, SPSSSkills: OOAD, UML, RUP, SDLC, JADVersion Control: Rational Clear CaseMODELLING TOOLS: Microsoft Visio, Rational Rose, TFS, Visio, JIRATesting Tools: Rational Test Manager, Win Runner, Load RunnerReporting: SSRSProfessional ExperienceClient : Homebridge Financial Services, NJFeb 2023 presentRole: Business System AnalystResponsibilities:Requirement discovery, analysis and documentation for green-field and enhancement projectsProcess Flow analysis, Gap analysis, Solution definition, Cost-benefit analysisProject coordination for Business Intelligence project implemented via 3rd party vendor Infosys India and China Teams.Proficient in leveraging Customer Data Platforms (CDPs) to streamline and optimize customer data management processes.Skilled in implementing and configuring CDP solutions to centralize, unify, and cleanse customer data from disparate sources, ensuring data accuracy and consistency.Experienced in utilizing CDP functionalities for segmentation, personalization, and targeted marketing campaigns, driving customer engagement and retention initiatives.Using Ab Inito for Data integration and ETL.Used Agile with scrum for the MCS-BI reporting and KPI dashboard project for higher management.Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.New business BI reporting and Dashboard platform requirement definition, creation and delivery to the business communityLead and Maintained User Acceptance Testing and continuous system validation for Salesforce (Veeva Platform) and SAP Applications.Experience in supporting the Master data process development and data verification in the hub, as a result of SAP Implementation and integration with Salesforce.Implementation of MIS solutions to enhance business operations and decision-making processes.Adept at identifying, diagnosing, and resolving technical issues within the MMIS to minimize downtime and disruptions.Documented key business processes for the CRM Business Unit using process design methodology and mapping techniques resulting in optimized processes and cost savings. Identified disconnects and gaps, suggested performance metrics, provided analysis that served as a foundation for designing process improvements and share knowledge across the organization on how the processes work.Worked with business teams and development team towards defining and developing front-end UI design and usability experience UX.Worked on managing SWIFT infrastructure comprising of SWIFT Alliance Gateway, SWIFT Alliance Access and SWIFT Alliance Web station.Worked on building Alliance Access Integration Platform to provide communication from back-office to SWIFT and the Alliance Access plug-in was used as recovery disaster plan in our organizationUsed TFS and SharePoint to manage requirements and store documents. Linked Tasks TFS on daily basis.Served as the Scrum Master for many Sprints. Lead the daily Scrum meetings and also monitored Tasks enter by the Team TFS on daily basis.Used Visio to create detailed mockups to capture the usability requirement as define the business teams SME Hands and Motion expert.Involved in the Gap analysis on the existing IDW (Integrated Data Warehouse) to ensure what data we need for each work stream with in IDW and the data marts.Developed and maintained automated test scripts for data-intensive applications, ensuring comprehensive test coverage.Led the implementation of SAS Viya platform for real-time data analysis, resulting in a 20% increase in analytical efficiency.Developed predictive models using SAS Viya to forecast customer churn, leading to a 15% reduction in churn rate.Integrated automated tests into the CI/CD pipeline, enabling efficient and timely feedback on software quality.Acted as Advent Geneva SME's to application developers, BA's, QA's, and other team membersAnalyzed reconciliation breaks for all asset categories investigation processing errors and managing manual changes in Geneva.Worked with the ETL development team to migrate the data from the old data mart to the new IDW (Insurance Data Warehouse) and to validate the data integrity.Provided ongoing support and maintenance for MMIS projects post-deployment, addressing issues, optimizing performance, and implementing enhancements as needed.Adept at Microsoft Excel data analytics Pivot Tables, Vlookup etc..Conducted One on One requirement discovery interview sessionsConducted JAD sessions with representative form Technical and business teams.Creating SRS Writing presentational and functional Use Cases documents from the BRD.Breaking Business requirement in to functional, non-functional and system requirementsCreated test scripts and coordinated SIT and UAT activities towards product acceptance and GO-LiveCreating functional and presentational Use-Cases, Business Process modeling, Activity diagrams, State diagramsInvolved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.Project Planning and timeline adherence and managing risks against triple constraints of scope, time and budgetEnvironment: UML, IBM Web sphere Modeler, T-SQL, SDLC, MS Office Suite, Dynamics CRM, scrum Agile implementation, IBM Rational Software Modeler,CDP, Ruby.Net, SAP, Salesforce, Ab inito, Geneva, SAS VIYA,HTML, Awetest Framework, SQL server 2000 SSRS, SSIS, Oracle 11i, SharePoint, Microsoft Access.Client: Voya Financials, PAMar 2022 Dec 2022Role: Business System AnalystResponsibilities:Facilitated Meetings and JAD sessions to properly communicate business requirements to all the stakeholders involved, thus helping bring everyone into consensus.Conducted and organized meetings with business users and developers to identify and gather various functional and non-functional requirements.Gathered and analyzed business requirements and translated the same into technical requirements.Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements for the new enhancements.Extensively used SQL queries to analyze data, identified and documented issues, worked with the developers to resolve issues and performed data validation afterwards.Provided Executive reporting using SQL in adjacent to Crystal Reports to provide accurate Financial Statements; therefore, diminishing the report time.Proficient in implementing and configuring Customer Data Platforms (CDPs) to aggregate, integrate, and analyze customer data from multiple sources.Responsible for handling inter-bank communication related to exports through SWIFT messages.Coordinating with MMIS vendors for system updates, maintenance, and troubleshooting, ensuring optimal performance and support.Skilled in creating unified customer profiles and segments within CDPs to enable targeted marketing campaigns and personalized customer experiences.Involved in the Gap analysis on the existing IDW (Integrated Data Warehouse) to ensure what data we need for each work stream with in IDW and the data marts.Experienced in utilizing CDP capabilities such as audience segmentation, campaign orchestration, and real-time personalization to optimize marketing strategies and improve customer engagement.Mapped transactions (buy, sell, short sell, wifdrawal, deposit, pair off, IIS, etc.) and reference data elements (security master, customer master, price, broker, etc.) from source to Advent Geneva for portfolio accounting.Knowledgeable about data governance principles and privacy regulations, ensuring compliance and data security within CDP environments.Utilized SAS Viya for advanced data analytics, including data exploration, modeling, and visualization.Developed custom reports and dashboards using SAS Viya to provide insights to stakeholders.Collaborated with cross-functional teams to integrate SAS Viya analytics into business processes, resulting in improved decision-making.Ensured data quality and promoted data integrity by monitoring and aligning Salesforce and SAP systems.Skilled in utilizing Ab Initio for effective metadata management, contributing to better data governance and understanding across projects.Worked on MS CRM Dynamics for handling the customer claim inquiries, Validation and Case Creation.Created real time integration between Microsoft Dynamics CRM and different application with Scribe Insight.Created tables with constraints, modified table structure and created backups using SQL Server 12.Developed reports, Excel Pivot Tables, and V-Look-Ups, forms and graphs.Created artifacts such as Use Cases and Sequence Diagrams using MS Visio.Worked together with the developers and testers towards tracking / resolving defects and bugs.Involved in defining the User Acceptance Test (UAT) criteria, and thus performing the UAT, together with the business units.Environment: MS Word, MS Excel, MS Visio, CDP,SAS Viya SDLC, Salesforce, SAP, MS Power point, Ab Inito, Geneva, MS ACCESS, MS CRM Dynamics, SQL Server, Quality Center.Client: CME Group, Bangalore. IndiaApril 2019 July 2021Role: Business AnalystResponsibilities:Coordinated with Project manager in planning the phases of the whole project with accordance to agile environment.Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and facilitated JAD sessions to identify Business Processes.Prepared User Requirements Document (URD), Business Requirements Document (BRD) and Functional Requirements Document (FRD).Developed Use Cases and Use Case diagrams using MS Visio.Worked closely with the Project Manager in handling the scope creep and analyzing its effects.Attended client meetings, which involved proposing solutions, training solutions and status updates with regard to the project development.Co-owned end-to-end Data Migration activity from Legacy to CRM (including Design, support to Development and UAT with end users); prepared the Business and System Rules for such data migration to be applied in Scripts.Familiar with CDP analytics tools and techniques for extracting actionable insights from customer data to drive business decisions and enhance customer satisfaction.Worked with the ETL development team to migrate the data from the old data mart to the new IDW (Insurance Data Warehouse) and to validate the data integrity.Effective communicator, able to collaborate with cross-functional teams to understand business objectives and translate them into CDP configurations and strategies.Implementation and deployment of MMIS projects, ensuring seamless transitions from legacy systems and minimal disruption to operations.Proven track record of leveraging CDPs to improve marketing ROI, customer retention, and overall business performance.Captured process flows by preparing activity and sequence diagrams, pre- and post-conditions, performance requirements, impacted areas, high-level business rules, issues, areas in scope and out of scope, assumptions for Dynamics CRM implementation.Extracted monthly data from Calypso system & interfaced it to the Geneva platform for generating volume reports (OTC derivatives, Exchange-traded derivatives, FX, Fixed Income)Utilized SAS Viya for data pre-processing, analysis, and visualization, resulting in improved insights into customer behaviour.Developed and deployed machine learning models using SAS Viya to predict customer churn, leading to a 15% reduction in churn rate.Implemented Ab Initio solutions to validate and maintain data quality standards, ensuring reliable and consistent information.Worked with the QA team lead and QA standards to ensure compliance with all regulatory requirements.Prepared Business Process Models that include modeling of all the activities of the business from the conceptual to procedural level.Involved in the Gap analysis on the existing IDW (Integrated Data Warehouse) to ensure what data we need for each work stream with in IDW and the data marts.Designed and implemented automated test scripts using Awetest for end-to-end testing.Took part in gap analysis to understand what new changes were needed in the existing system.Acquired the business Sign-Off on the Business Requirements Document (BRD) and functional requirement document (FRD)Designed and executed automated data validation processes using Ruby scripts, Cucumber, and Awetest, enhancing data accuracy and consistency.Actively conducted meetings with development team to discuss related issues.Reported on a daily and weekly basis regarding the project status and updates to the manager.Environment: Microsoft Office (Excel Word, PowerPoint, Project), CDP, SAS Viya, Ab Inito, Geneva, Rational Requisite Pro, MS Visio, Macros, Agile.Client: Flipkart, Hyderabad, India (Intern)July 2018 April 2019Role: Business AnalystResponsibilities:Involved in the complete SDLC and handled key responsibilities in Project Management.Analyzed and reviewed business requirement documents (BRDs) for full understanding of the business and gain basic knowledge of the Basel II Accord.Acting as a liaison between Business Area Subject Matter Experts (SMEs) & development team throughout all phases of SDLC.Analyzing, documenting, prioritizing and scoped the requirement for the various iterations of the project development SDLCInvolving in creating Software Requirement Specifications (SRS) and Functional Specification Document (FSD) related to Project.Conducting GAP analysis of the different reports that are being presented to clients to accommodate their requirements for the new enhancements.Gathering Business requirements. Interacted with the End users, Developers to get a better understanding of the tackling Business Preferences, to create a Business Requirement Document (BRD).Generating and distributing standard reports on schedule using SQL, Excel, and other reporting software.Developed (UAT) User Acceptance Test plans to validate the installed configuration and operation against detailed technical specifications.Leveraged SAS Viya to segment customers based on demographic and behavioral data, resulting in personalized marketing campaigns and a 20% increase in conversion rates.Prepared effort estimation based on the customization of new CRM system.Used TFS to report bugs and to maintain product backlog items.Extensively performed various functions of Power Queries using MS Excel resulting in combining multiple tables, merge table, create custom functions, pivot/un pivot large amount of data, data Extraction/transformation from various sources, sort file, columns and covert data types.Analyze and determine the feasibility of leverage the Oracle Enterprise Manager solution to report on performance, provide metrics, and become the centralized proactive maintenance solution.Working closely with Product Owner and Scrum Master for grooming Product Backlog.Creating user stories and maintaining and tracking them using JIRA.Reviewed quality with respect to the requirements based on reliability, functionality & performance with the help of QA testing team.Environment: MS Word, MS Excel, Jira, TFS, MS Visio, SAS Viya UAT, MS ACCESS, Microsoft Dynamics CRM, SQL Server, SSIS, SSRS, SharePoint, CDP,Quality Center.Education :Masters in computer science Aug 2021 - Dec 2022PURDUE UNIVERSITYBachelors in computer science Aug 2016 - Sep 2020JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY |
