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Candidate's Name
Street Address  83rd Ave North #4017St Petersburg Florida Street Address
Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLEObjective: Looking for a part-time position within the customer service and or security industry where I can utilize my work experience and acquired skills to best it your organizational needs.Work Experience:Allied Universal Security St. Petersburg, Florida 33702Site Supervisor Security Officer September 2021- Present*Work as a uniformed front desk officer at the Tampa Bay Times building headquarters in St. Petersburg Florida. *Promoted to site supervisor in January 2022. * Responsibilities to act as a concierge with walk in customers and all employees on property. * Provide exceptional customer service via phone and in person within a fast-paced environment *. As a site supervisor my main responsibilities include communication with building manager and Allied management to assure that all security and safety needs are being met and problems are resolved. Also, to assure all building security coverage is adhered to 24 hrs. a day, 7 days a week. Work with other security officers on all shifts to make sure the proper policies and procedures are followed. Responsible to train new officers when they arrive on site to work independently. Act as a liaison with senior management and clients to resolve any issues when they arise.Anchor Insurance Holdings St. Petersburg, Florida 33634FNOL Claims Processor 2018 to 2020*Worked as an insurance claim processor at regional call center headquarters. Handled inbound/ outbound calls with customers and worked closely with adjustors and resolving claims.Jacobson Group Insurance and Recruitment Agency Tampa, Florida 33607Claims Processor 2016 to 2018*Responsibilities included to take incoming calls for information to process commercial property and automobile claims. To determine commercial general liability and to handle walk in appointments with customers.Allstate/Vantage Insurance Grass Valley, California 95945 Placement Specialist 2014 to 2017*Responsibilities consisted of using judgment to evaluate risk eligibility against carrier appetite guidelines to determine appropriate non automation platform market feasibility. Worked closely with insurance agents with sales of services.Progressive Insurance Co. St. Petersburg, Florida 33634Admin Claims Specialist 1997 to 2010*Responsibilities included to take incoming calls for first notice of loss claims via in-coming calls and on- line claims in a call center work environment. Handled various office responsibilities with senior management and trained other staff.EducationClass D Florida Security License Certification Largo, Florida in 2021America Training Center Certification in Pre-Licensing Insurance Sacramento, California in 2014Sanford Brown College associate degree in Travel/Tourism/Hospitality Hazelwood, Missouri in 1997