| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Riggs St. NWWashington, DC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEObjectiveStrategic IT leader with extensive experience in program management, specializing in the incorporation of technology, particularly Salesforce and web technologies, into strategic business initiatives. Proven ability to drive successful outcomes, demonstrated by the on- time and on-budget delivery of AARP's Volunteer Portal, overseeing its migration to Salesforce Lightning, and expanding its functionality to support diverse volunteer programs. Adept at serving in multifaceted roles, including Business Program Manager, Senior Advisor in Web Strategy, and Consultant/Account Manager, with a track record of exceeding engagement goals, managing resources effectively, and fostering innovative approaches to technology-driven initiatives.Work ExperienceBusiness Program Manager, AARP Volunteer Portal07/2014 11/2023, AARP, Washington, DCI served as the Business Program Manager for the Volunteer Technology Modernization(VTM) Program, which launched AARPs New Volunteer Portal on October 6, 2015. This first phase of the Volunteer Portal was delivered on time and on budget, which was a challenge considering all the competing priorities, but definitely to the credit of over forty consultants who worked on the all aspects of Phase 1 as well as the focus of our volunteer program partners in the VTM Business Product Council (BPC) and the continuous support of the VTM Executive Sponsor and the Executive Steering Committee for the effort. In the role of Program Manager, I serve in a number of different capacities: Partner to the IT Program Manager, to ensure that business needs remain the focus of the initiative Liaison between the IT Team and the BPC, ensuring that IT is able to meet the needs of the programs effectively Collaborative coordinator between AARPs volunteer programs, focused on ensuring that all the programs have a voice in the evolution of the portal while also recognizing that the volunteer programs at AARP need to share a common process for engaging with volunteers As Product Owner, I serve as the strategic decision maker for the initiative To ensure the end user is included in the development of the platform, volunteers are invited to offer the voice of the volunteer as a guide to the program Acted as the key interface between the program and the Executive Sponsor and Executive Steering Committee, bringing challenges and successes for advice and coachingAARPs Volunteer Portal is an exciting resource and tool for AARPs nearly 60,000 volunteers today and holds the promise of being an evolving resource for current and future AARP volunteers and volunteer programs. While focused on volunteer management, this platform also allows for improved volunteer program management. In Phase 5 in 2019, we migrated Volunteer Portal to Salesforce Lightning, the latest user interface for Salesforce. We migrated nearly 500 Staff users in March, 2019 and nearly 45,000 Volunteer users in August, 2019. In Phase 6 of the initiative in 2020, the two major initiatives for the program are to expand functionality that supports Driver Safety Courses by allowing for online registration and payment for course participants and digital roster management for instructors and hosts, as well as the replacement of the Learning Management System. In 2023 I supported 10 volunteer programs and sub-programs utilizing Volunteer Portal.Resume Candidate's Name Page 2Senior Advisor, Web Strategy, AARP Create The Good 05/2010 07/2014, AARP, Washington, DC Managed the Create the Good Web Site and Digital Strategy - Utilized expertise in the development of online web sites and applications to develop and maintain the Create the Good digital experience. Focused on ensuring that programmatic elements and on the ground engagement were effectively supported by the necessary technology. Supported web content development, technology integrations with AARP systems and processes, application development and support, as well as support for digital communications and social media support. Implemented Online Promotions - Strategic development of two online contests and sweepstakes. Developed strategies for both engagement as well as cause education within the promotional experience and prizes. Helped to facilitate one of the first cause-driven promotions with the promotion vendor. Collected and helped manage over 1,800 stories through Win & Do Good story contest, over three times the amount expected. Managed Internal and External Resources - Utilized project management skills for management and coordination of AARP resources and external vendors. Managed interns and other support staff as well as external resources to complete tasks and projects. Developed, negotiated and managed of both capital and direct budgets totaling nearly $1.75 million. Standardization of processes and procedures, focusing on regular reporting of tasks completed and hours utilized by internal resources as well as external vendors, to ensure adherence to service level agreements and contractual obligations. Developed statements of work, request for proposal, project charters, project plans for various projects and technical initiatives throughout the year. Engaged Strategic Innovation of Volunteer Engagement through Technology - Analyzed a variety of strategies to promote service and engage people in volunteering in unique ways. Actively involved in developing the technology requirements and development of 9/11 Service Parties in 2011 with the vendor. This effort supported 1,352 service parties with 17,765 people engaged in service, 77% more people engaged than expected. Developed a strategy and technology requirements document and Request for Proposal for Service Gathering platform for implementation in 2012. Exceeded AARP Dashboard Goal - Focused on integrating digital projects to meet 30,000 volunteer service engagements in 2011. Exceeded engagement goal by nearly 2,500 engagements.Consultant/Account Manager/Project Manager, AARP Create the Good 7/2009 5/2010, The Consortium, Bethesda, MD Provided technical project management for AARP Create the Good initiative. Coordinated both internal as well as external resources for the initiative. Worked in active partnership with the management and staff to continue the development of the Create the Good web platform. Completed project management tasks for projects and initiatives, including project plans, management briefings, budget oversight and meeting coordination. Worked through requirements gathering and process review of AARP initial mobile development, including review of potential vendors and initial release of iPhone app. Launched initial web site on 9/11/2009 on time and in conjunction with 9/11 Day of Service. Managed maintenance and further development through 2010. Resume Candidate's Name Page 3Adjunct Professor, DeVry University4/2009 5/2012, Washington, DC Metro Instructor in the Web Design and Development courses and Computer Information Systems courses including Programming Logic and Design, Architecture and Operating Systems, Visual Design Fundamentals and Web Design and Management of Information Systems.Consultant/Web Architect, The National Archives & Records Administration 9/2008 7/2009, ALON, Inc. Springfield, VA Provided strategic support and consulting for the Online Public Access team at The National Archives. Online Public Access is focused on enabling web technologies and search to allow for public access to The Archives holdings via the web Offered support for a wide range of IT initiatives, such as the web strategy initiative, evaluating Web 2.0 technologies and the data standards for metadata across the organization Completed project management tasks for projects and initiatives, including project plans, communication plans, management briefings and white papers and recommendation statementsAssociate Director, University Web Services4/2004 9/2008 The George Washington University, Washington, DC Provided strategic and management support and mentoring for the principle team of web developers providing services and development for University web projects Supported HTML and site development efforts of over 1,000 Webmasters and content contributors throughout the University, redesigning over 30 department and organizational web sites Provided project and client management for the development of over 15 web applications and maintained over 150 custom web applications. Completed a 2 year study of Web Content Management and integrated portal solutions; leading to the signing of a $3.25 million contract for software and services. Developed project and implementation plan for enterprise Web Content Management/Portal solution for the UniversityManager, Web Development/Web Architect8/2000 - 3/2003 Howrey Simon Arnold & White, LLP, Washington, DC Managed a Web Development team of four employees within the IT department of a global law firm (nine offices worldwide). Managed design, development, maintenance and upgrades to all Internet development for the firm. Managed development for five sites, including four external Web sites and the firm Intranet. Focused on business process reengineering and automation of internal business processes. Solutions architect and project/client/team management for development projects. Resume Candidate's Name Page 4Technology Instructor2/2000 - 5/2003 The George Washington University, Washington, DC Manager, Web Development12/1997 - 8/2000 Digex, Inc., Beltsville, MDCertificationsPMI Project Management Professional PMP Certification, 2009 General Services Administration CIO Certification, 2008 EducationThe George Washington University, Washington, DCMS in Information Systems Management - Project Management The Catholic University of America, Washington, DCMaster's Work in TheologyThe Ohio State University, Columbus, OHBA in Philosophy, Minor in Religious StudiesSkillsSkill Name Skill Level Last Used/ExperienceTeam Management/Interpersonal Intermediate Currently used/22 yrs Budgeting/Forecasting/Hiring Intermediate Currently used/22 yrs Client Management Expert Currently used/22 yrsContractor Management Intermediate Currently used/18 yrs IT Analysis/Requirements Gathering Intermediate Currently used/23 yrs Project Management Expert Currently used/25 yrsWeb Content Architecture Expert Currently used/20 yrs Experience Architecture Intermediate Currently used/15 yrs System Architecture Intermediate Currently used/17 yrs Salesforce Administration Intermediate Currently used/8 yrs Salesforce Experience Cloud Intermediate Currently used/8 yrs Cornerstone for Salesforce Intermediate 3 years ago/6 yrs Litmos Learning Management System Intermediate Currently used/3 yrs Social Media Strategies Beginner Currently used/8 yrs Mobile Strategies Beginner Currently used/8 yrsHTML Expert Currently used/26 yrsColdFusion Intermediate 15 years ago/11 yrsMultimedia Development Beginner Currently used/15 yrs PHP Beginner 17 years ago/10 yrsSQL Intermediate 10 years ago/17 yrsXML Intermediate Currently used/15 yrs |
