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Click here or scroll down to respond to this candidateCandidate's Name
Queen Creek, AZ Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEOBJECTIVETo secure a challenging position in Customer Service. Strengthen the connection between client and company.SUMMARYSkilled in clear and effective verbal and written communication, with a focus on building strong client and peer relationships. Proven organizational leadership capabilities combined with adept time and schedule management. Mastery in sales techniques and team leadership, fostering productive internal and external relationships. Proficient in problem-solving with meticulous attention to detail, capable of handling tasks at a fast pace and quickly adapting to new challenges. Possess strong supervisory skills, computer competencies, and multitasking abilities, coupled with project management expertise.EDUCATIONContinual striving for personal and professional improvement.Trend setting education, ongoing professional development course work in real estate and maintained licensing and continuing education for National Association of Realtors, Associate Broker in Arizona and New Mexico.Bachelor of Arts, Art History and Graphic Design, Texas Tech University, Lubbock Texas.EXPERIENCERealtor, Listing Manager, Trainer. Keller Williams Realty, The Reach Home Team, 01-2021- Current. Chandler AZ.-As a RealtorFacilitate strong customer relationships and loyalty through effective communication by gathering actionable insights and offering solutions all while managing over 100+ annual transactions.Advocate as a respected Subject Matter Expert (SME) advising and leading client through complex and volatile environment to achieve their homeownership and investment goals since 2007.Serve as liaison between real estate agents, clients, escrow companies, mortgage brokers, and contractors during real estate transactions needs through active listening and questioning techniques.Aggressively budget and control operating expenses to maximize profit.-As a Listing ManagerDrive success for a high-volume real estate team of over 12 Realtors while also training seasoned and new realtors in transaction process and details of real estate sales and marketing.Manage property listings, interviewing prospective clients, accompanying clients to property sites, write real estate contracts, provide advice and guidance to buyers, intermediating negotiation processes, performing comparative market analysis, preparing necessary paperwork, and promoting sales through open houses, listing services, advertisements, and social media.Ensure compliance with company policies and procedures as well as applicable Broker, State and Federal laws and regulations related to Real Estate Law.Compile all communication and follow up information into transaction management system and CRM.-As a TrainerTrain and mentor both junior and senior Realtors, as well as administrative team toward a rewarding end.Daily integration and education of multiple electronic platforms including Microsoft Office suite, CRM, Canva, ARMLS, Supra, DocuSign, Align.Transaction Coordinator, Trainer, Realtor. Keller Williams, Coldwell Banker, Gilbert, AZ/Albuquerque, NM. Jan 2007 - Jan 2021Expanded team members and managed training program scheduling and daily functioning.Created and maintained DRE compliant Broker escrow files and ensured all parties had executed relevant and required documents regarding the real estate transaction.Created documentation packages and submitted to bank for short sale approval.Arizona Papillion Club, Treasurer, Volunteer, Co-founder. State of Arizona, Jan 2021 to Current.Currently serving second elected term as Club Treasurer.Responsible for financial modeling and projections to ensure sustainability of cash flow streams and the alignment of cash deployment with club management strategies.Established and maintain relationships with bankers & club members, researching and analyzing financing alternatives, and providing recommendations.Create all club financial reports and present regularly to fellow committee members as well as conduct forecasting, budgeting, and related accounting.Mariposa Pets LLC, President and Co-Owner, Entrepreneurial Experience, 2019 to Current.Founded a successful dog treat business, specializing in small batch, organic, wholesome, and locally sourced treats.Developed and implemented business strategies to drive sales and increase brand awareness, resulting in annual doubling revenue growth within the first three years. Managed all aspects of the business, including product development, marketing, sales, customer service, and financial planning.Cultivated a loyal customer base through exceptional product quality and personalized customer interactions by leveraging social media platforms and online marketplaces to expand the reach of the business and generate new leads.Demonstrated strong entrepreneurial skills, including creativity, resilience, and adaptability, in navigating challenges and seizing opportunities in the competitive pet industry.Customer Service Manager, Southwest Copy Systems, Albuquerque. 2004 - 2008Facilitated seamless vendor and customer interactions, overseeing invoicing and accounts receivable processes and collections.Handled escalated queries and complaints from customers, ensuring prompt resolution and satisfaction.Directed and supervised personnel, setting clear expectations, and diligently assessing outcomes for continuous improvement.Offered coaching and constructive feedback to team members, fostering enhanced performance aligned with organizational goals.Management Analyst, State of New Mexico, HSD, Albuquerque, NM. 2002 - 2004Oversaw the daily reconciliation of Electronic Benefits Transfer (EBT) Food Stamp accounts for the State of New Mexico, managing transactions exceeding $12 million monthly.Managed all aspects of security access for State of New Mexico employees, including card issuance devices and the State contractor client account system.Facilitated resolution of EBT account disputes for the State of New Mexico, ensuring efficient and accurate resolution.Accomplished thorough investigations into internal fraud instances, meticulously compiling evidence and constructing compelling cases for prosecution.Achieved the inaugural recognition award from the New Mexico Human Services Department for exceptional contributions to agency objectives and operations.Financial Assistance Analyst, State of New Mexico, HSD, Albuquerque, NM. 1992 - 2002Ensured compliance of Federal, State, and Departmental policies as a case manager to administer supplemental income, supporting over 1000 families on public assistance monthly.AFFILIATIONSNational Association of Realtors, 01/01/2007 to current.Arizona Regional Multiple Listing Service, Inc, 01/01/2020 to current.WeSERV, West & Southeast Realtors of the Valley, 01/01/2020 to current.Arizona Papillion Club, Treasurer, current.Papillon Club of America, current. |
