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Click here or scroll down to respond to this candidateCandidate's Name
St. Louis, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProviding excellent customer support is a must at all times. Authorized to work in the US for any employerWork ExperienceSecurity Operations SpecialistWells Fargo - St. Louis, MOSeptember 2023 to December 2023Contractor assisting the beneficiaries with deceased brokerage accounts. Input and search data using excel, send emails to escalation if necessary. Providing empathy and excellent customer service. Data Entry ClerkRandstad/U.S. Bank - St. Louis, MOJanuary 2022 to August 2023Accurately and efficiently enter large amount of information into computer database and system. Update information as needed to maintain the accuracy and completeness of organizational data. Strong attention to detail, keyboarding skills, and knowledge of relevant software. Good organizational skills, ability to work independently and meet deadlines. Verify data by comparing it to source documents and resolving discrepancies. Adhere to all state board sanitation guidelines maintaining a sanitized environment.Customer Service RepresentativeWipro Ltd - Jefferson City, MOJanuary 2021 to August 2023Provide support to 25-35 participants per day, educate on coverage information, replacement cards, transfer phone numbers. Answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services. Gather, verify, evaluate and enter necessary social, financial and medical information into various applications. Maintain complete and accurate computerized records of participant interactions. Perform a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements. Ensure timely processing of participant inquiries/annual reviews to meet client needs and program mandates. Meet or exceed daily standards for performance, accuracy, customer service and quality. Professional HairstylistGreat Clips - St. Louis, MOOctober 2012 to December 2021Provide quality hair and other cosmetology services to clients. Maintain the shop with effective cleaning. Provide exceptional guest service understanding the guests needs, providing a quality consultation and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on computerized register, performing close-out procedures and housekeeping duties. Banking procedures, inventory for salons. Ability to resolve guest issues. Stand for long periods of times. Educate and prescribe recommendations for retail and other services. Adhere to all state board sanitation guidelines and salon safety standards to ensure all clients and staff are safe. Assisting with sweeping, laundry, and other cleaning duties. Contribute to team objectives by accomplishing related tasks and goals as needed. Professional HairstylistSport Clips - St. Louis, MOAugust 2017 to December 2020Provide quality hair and other cosmetology services to clients. Maintain the shop with effective cleaning. Provide exceptional guest service understanding the guests needs, providing a quality consultation and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on computerized register, performing close-out procedures and housekeeping duties. Banking procedures, inventory for salons. Ability to resolve guest issues. Stand for long periods of times. Educate and prescribe recommendations for retail and other services. Adhere to all state board sanitation guidelines and salon safety standards to ensure all clients and staff are safe. Assisting with sweeping, laundry, and other cleaning duties. Contribute to team objectives by accomplishing related tasks and goals as needed. Customer Service RepresentativeMacy's Credit and Customer Service - St. Louis, MO June 2013 to March 2016Furniture and bedding customer service representative in a call center environment. Provide support to 100-200 customers per day. Tracking deliveries, rerouting orders, and resolving discrepancies with deliveries. Provide exceptional customer service understanding the customer needs. EducationHigh school diplomaNorth County Trade Tech High School - Florissant, MO September 1986 to January 1990Skills Phone Etiquette Data Entry Microsoft Outlook Microsoft Word Typing 10 Key Data Entry Microsoft Excel Customer service Software troubleshooting Google Docs Microsoft Access Order entry Typing Security Communication skills Tractor-trailer Basecamp Customer relationship management Office management Financial planning Financial analysis Financial services CRM software Hospitality Fair Housing regulations Medical records Marketing Manufacturing English Computer skills Training & development Salesforce Oracle Microsoft Excel Microsoft Word Supervising experience Retail sales Cash handling Technical support Windows Clerical experience Filing Yardi Tooling |
