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Click here or scroll down to respond to this candidate2104 Aspen WayWinston-Salem, NC Street Address
M: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLECandidate's Name
ObjectiveTo secure a challenging career that will utilize my technical, customer service, language, and leadership skills, and provide the opportunity to fully utilize and broaden my diversified skills.ExperienceHCTec, Winston-Salem, NCService Desk Analyst IIMarch 14, 2024-May 2, 2024Provide technical support to healthcare staff within multiple facilitiesUnderstand and support applications such as Epic, Outlook, Microsoft Authenticator, training websiteUse troubleshooting and administration tools such as Dameware, Powershell, Active DirectoryTrack incidents and requests within Sevice Now ticketing systemCall delivery and management using Five9 applicationState of North Carolina Judicial Branch, Raleigh, NCCisco VoIP Specialist/Network EngineerSeptember 29, 2015-January 31, 2024Work closely with customers at state-wide judicial sites to determine, develop, and implement their telephone system needs.Provision and install/administer Cisco IP phones and voicemail accounts, including daily adds/moves/changes, in Cisco Communications Manager, Communications Manager Express, Cisco Unity Connection, Cisco Unity Express.Develop automated attendants for Unified Contact Center Xpress and Unity Express by scripting call flows, recording voice prompts/menus, and keeping associated documentation currentTravel periodically for on-site support.Support end user troubles and requests as neededProficient in Cisco Unified Communications including UCCX admin and scripting, Unified Communications Manager, Unity Connection, Unified Intelligence Center, Finesse, WebEx/WebEx CallingInstallation, configuration, maintenance of Cisco network hardware via Cisco SDWAN, including VManage, DNA Center, LiveNXFamily Dollar Stores, Inc., Matthews, NCService Desk Analyst II/Incident Analyst/Applications AnalystJuly 2007-March 2015Responsible for end user administration and support, script development and maintenance, reporting, and associated documentation for Cisco Unified Contact Center Xpress (UCCX).Support end user applications related to Cisco Unified Communications.Provide level 3 Point of Sale system support, including hardware and software, for store POS systems.Provide on-call support for POS Technical Support group.Periodic travel to store sites around the USA for on-site suppport/repair.Other SkillsBasic SQLMicrosoft Office applicationsConsistently type 60 WPMProven superior troubleshooting and problem-solving skillsExperienced in providing superior customer service and technical support by way of personal interaction, telephone contact, online chat, and emailEducationRowan-Cabarrus Community College, Kannapolis, NCEast Gaston High School, Mt. Holly, NCReferencesAvailable upon request |
