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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY STATEMENTAdministrative Professional and Military Veteran with 15+ years of proven experience in the United States Navy. Accomplished measurable results while leading teams of (# of people) in a dynamic, fast-paced Medical Support Representative/Assistant environment. Possess a comprehensive background in cross-functional team building, training and development, and human resources. Utilizes critical thinking to drive organizational efficiency and effectiveness. Possess extensive knowledge in customer service, personnel record keeping, and medical administrative management. Career supported by a Bachelor of Science in Management.Training and DevelopmentAnalyzes situationsMedical SchedulerPolicy ImplementationLeadershipAttention to DetailDecision MakingTeamworkCommunication SkillsProblem-SolvingTime ManagementPROFESSIONAL EXPERIENCEFreedom Mortgage Apr 2021 Aug 2023Job Title Jacksonville, FLAssist Customers with a home mortgage. (loan? Or account?)Provided customers with valuable information for refinancing a home loan.Answered questions about Escrow (Taxes-Insurance) and processing new Mortgage lenders for others Mortgage Companies Need clarification.Assisted customers with programs that supported home owners during COVID-19.Tech Ambience Jun 2018 Mar 2021Job Title Jacksonville, FLProvided quality customer service in an extremely busy, fast-paced, call center. Handled high call volumes about 300 to 350 incoming and outgoing calls per day.Helped company attain the highest client rating by contacting the most client and constituents in two month.Baptist Metro Sep 2017 Feb 2018Patient Access Representative (PAS II) Jacksonville, FLMaintained service excellence to patients and visitors for face-to-face and telephonic encounters.Maintained a professional relationship with all clinical and non-clinical team members.Articulated compliance of documentation and ensured completion of required patient consent forms.Maintained patient privacy in accordance with HIPAA guidelines.Utilized multiple systems and interfaces. Cross-Trained in order to work in multiple patient access areas to assist where needed.Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlinesFormativ Health Jul 2011 Mar 2016Job Title Jacksonville, FLCoordinated information between patient and staff members, and provided continuous updates as needed.Provided information to insurance companies in order to assist with billingAssist the customer in making appointments for various clinical services throughout the health systemIdentifies unusual events or consistent problem areas and addresses with managementFleet and Family Support Center, Mayport Jan 2008 Jun 2011Deployment Support Coordinator Jacksonville, FLCoordinated with service member and families regarding preparation for upcoming deployments and upcoming events involving the health and welfare of service members and families.Human Rights Instructor (explain what this job entailed).Ergonomic Trainer (explain what this job entailed).Personal Financial Counselor (expand on what you did).EDUCATIONPhoenix University, Bachelor of Science in Management- 2013Specialized Training:1.Customer Sevier Representative2.Attended Management and Leadership Training3.Attended Dale Carnegie School of ProfessionalismTRAININGS/CERTIFICATIONSMicrosoft Office 365Personal Strengths:1.Committed to Customer Satisfaction2.Reliable, detail team player3.Professional Integrity, Strong Moral, and Honesty |
