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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOutgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Work ExperienceLeasing DirectorTitan Corporation - Tampa, FLMarch 2022 to Present Assists Community Director and Assistant Manager in coordinating all aspects of the leasing and marketing of the community Greet future residents and provide tours of their new apartment home. Apply product and area knowledge to future residents needs and communicate the features and benefits of the community to ensure they have all of the information needed to lease immediately. Effectively follow-up with prospects and residents daily to ensure we provide the upmost best customer service. Process new rental applications, collect all required documents and deliver to manager for approval in timely fashion. Assist in creating and implementing resident events to create the sense of community. Promote and be active on all social media platforms. Contribute to implementing effective marketing strategies to create awareness of the community and that will contribute to meeting property occupancy goals. Responsible for the leasing of apartments and deliver an impeccable closing ratio. Display proper phone etiquette for all incoming and outgoing phone calls made to residents and/or future residents. Maintain accurate and in-depth knowledge of all aspects of the community and market. Plan and execute weekly leasing promotions to increase community exposure and increase traffic. Walk all show units and tour path to confirm they are tour ready. Complete task assigned by Community Director. Working knowledge of Yardi/CRM/Onesite and related software. Front Desk Concierge/Leasing agentPioneer Property Management, Inc - Aurora, COSeptember 2021 to February 2022Greeted visitors to provide information and direct to appropriate personnel. Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.Completed basic bookkeeping and document filing.Maintained client accounts by obtaining, recording and updating personal and financial information. Scheduled appointments and maintained and updated appointment calendars. Investigated and analyzed client complaints to identify and resolve issues. Leasing ConsultantS.N.S Property management - Tampa, FLAugust 2020 to August 2021Marketed property to prospective tenants by giving tours and pointing out key features. Conducted background checks on applicants.Tracked leads using CRM software and followed up with interested parties. Used conflict resolution skills to quickly resolve issues among residents. Prepared lease paperwork and obtained signatures and first payments from new residents. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.Escalated critical issues to property manager to deliver immediate resolution. Contacted and followed up with tenants on renewal notices. Encouraged prospective tenants to fill out applications after property tours. Received rent payments and tracked transactions in accounting software. Checked rental eligibility by following company's verification process. Sales ConsultantJCPenney - Aurora, COMarch 2020 to January 2021Worked with fellow sales team members to achieve group targets. Listened to customers to understand needs and refer to optimal services. Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Priced out products for customers and drew up sales paperwork. Handled cash, credit and debit card payment processing to complete purchasing experience. Greeted incoming customers and provided expert sales and service to drive revenue. Leveraged CRM system to manage sales activities and track sales performance. Skills Leasing Terms and Specifications Pricing and Markdowns Lease Agreements Product ScanningMarket Trends Detail-OrientedReporting and Correspondence Complaint ResolutionProperty Maintenance Cash Drawer BalancingViolation Resolution Store Opening and ClosingProduct Knowledge Problem-SolvingTeamwork and Collaboration Customer ServiceVerbal and Written Communication Client Account Management Creative Thinking Listening SkillsCash Handling Strategic PlanningCredits and Refunds Customer service Fair Housing regulations Microsoft Office Microsoft Excel Analysis skills Communication skills Conflict management Property management Yardi Account management Recruiting Accounting software Accounts payable Section 8 Bookkeeping Computer skills Phone Etiquette Property Leasing Office Management Microsoft Word Administrative experience Office experienceCertifications and LicensesDriver's License |
