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Candidate's Name
Street Address  Appling WayDurham, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATIONDecember 2007- North Carolina Central University, Durham, NCBachelors of Science Degree in Criminal Justice and Bachelors of Arts Degree in SociologyEMPLOYMENT:12/16-Present-Spectrum, Morrisville, NCDirect Sales Representative  Overall purpose was direct sales, generate new sales for spectrum products and services to current spectrum residential customers and new customers. Provide excellent customer service.10/16-12/16- Project Renewal, New York, NYOutreach Specialist  Responsible for initial outreach, engagement, and enrollment of clients, with chronic physical and mental conditions within the community. Outreach to potential clients will be conducted via face to face, mail and by telephonically to enrolled clients into health home program care.10/15-10/16 -Draspora Community Service. Brooklyn, NYOutreach Coordinator- Outreach via phone, letter and home. Visit clients who have inactive Medicaid Assist clients with non-active Medicaid through initial entitlement process and internal referral. Achieve an engagement rate comparable or above industry standard. Participate in advocacy and direct action to end the twin crisis of aids. Conduct assigned administration duties (mail, follow-up, etc.) and other assigned job duties.02/15-10/15 -Bowery Resident Committee. New York, NYIndependent Living Specialist -Provide comprehensive case management services to identify chronic homeless individuals. Responsible for all aspect of assigned case load, including meeting with clients on a regular basis both in the field and in the office, and ensure that all clinical files and reports are complete and up to date.09/14-01/15 -Bowery Residents Committee. New York, NYProgram Aide -Experience servicing and working with homeless and MICA populations. Provide administrative support to clinical staff as needed, monitor and report on client interactions and behavior, make rounds and document incidents in log book. Greet visitors to the facility in a professional manner and performs additional tasks as assigned.03/13-08/14 -Legacy Youth Tennis and Education at Ridge Ave. Philadelphia, PATennis Instructor -Camden and Chester programs respectively-conducts tennis activities with participants in terms of instruction/training in accordance with training manual when the need arises, provides immaculate leadership, conducts and participates in family-night functions and/or activities, and executes other pertinent assignments in conformity withthe overall goals of the organization.04/10-04/13 -Pennsylvania Mentor. Broomall, PATherapeutic Staff Support (TSS) Implements treatment plan, monitors clients behaviors closely, assists client with assigned task when necessary, re-directs client when the need arises, prepares daily progress notes relative to clients behaviors both appropriate and inappropriate and provides emotional support.SKILLS:Ability to execute assigned duties diligently with minimal supervision.Ability to implement projects within specified time frame, achieving the desired results and working knowledge in Microsoft Word.Experience servicing the homeless and the MICA populations.Excellent customer service and communications skills, experience with crisis intervention.