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Surprise, AZ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESummaryExperienced Executive Assistant adept at managing senior-level executive support, event coordination, travel arrangements, and fostering strong stakeholder relationships to streamline processes and enhance organizational efficiency.Core Competencies Customer obsessed Excellent interpersonal and networking skills Enthusiastic about learning and knowledge-sharing Event planning Calendar management Resourceful problem solver Travel coordination international and domestic Expense reports Meeting planning Attention to detail Cross-team collaboration and knowledge sharing Discretion and confidentialExperienceCSG (FORMERLY CSG SYSTEMS, INC), OMAHA, NE 2012 - 2024SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT (2022 2024)Provided comprehensive support to the CTO (Chief Technology Officer) organization. Assisted the CTO, two Vice Presidents, multiple Executive Directors, Directors, and managers within the CTO organization. Supported 1,200+ employees primarily based in the US with additional responsibilities for international locations as needed. Focused on project-based tasks, including software maintenance, purchasing (Oracle), budget analysis, event coordination (ranging from 20 to 650 attendees), domestic and international travel arrangements, expense reimbursement (Concur), and calendar management. Developed strong relationships with senior management and department stakeholders to ensure compliance with corporate policies. Streamlined processes by effectively communicating policies and procedures across multiple individual organizations within the Chief Technology Officer organization. Successfully coordinated multiple team trips to Bangalore, handling everything from flight research and documentation requirements to end-of-travel expenses.EXECUTIVE ADMINISTRATIVE ASSISTANT (2012 2022)Provided comprehensive support to the CTO (Chief Technology Officer) organization. Assisted, two Vice Presidents, multiple Executive Directors, Directors, and managers within the CTO organization. Assisted 1200+ employees primarily based in the US but also international locations. Focused on project-based tasks, such as software maintenance, budget tracking, event coordination (ranging from 20 to 100 attendees). Managed quarterly DevOps presentations, speaker coordination, and knowledge sharing. Daily administrative tasks including but not limited to purchasing, budget tracking, event coordination (ranging from 20 to 100 attendees), domestic and international travel arrangements, expense reimbursement, and calendar management. Developed strong relationships with critical personnel, across multiple departments to ensure rapid issue resolution, while working with those same individuals to streamline processes. Beta-tested many applications to confirm that end users would have a seamless experience. Trained new administrative assistants in expense reporting, iProcurement (Oracle), and other ad-hoc questions. Created a Teams channel for all administrative assistants to house common information, keeping the team educated in real-time.JELECOS SYSTEMS INC, Omaha, NE 2007 2012EXECUTIVE ASSISTANTProvided direct assistance to Executive leadership (President/CEO, COO, CFO, one VP, and two Directors) including managing calendars. Office Manager duties included additional support for staff, office supply purchases, and records retention. Oversaw department budget, approving purchases and subsequent invoicing. Refined and led the procurement process. Conducted monthly credit card audits for appropriate purchase and Use Tax reporting. Created and maintained the new hire process, from interviewee to new hire onboarding. Secured travel arrangements. Organized all company events, from monthly company offsite meetings to annual client events (200+ invitee golf outings and holiday client parties). Communicated with the building manager regarding facility needs. Led employee wellness committee.SMARTPRACTICE, Phoenix, AZ 2005 2006EXECUTIVE ASSISTANTProvided direct assistance to the Chief Financial Officer (CFO), three Vice Presidents, and their direct reports (12 Directors). Maintained CFOs daily calendar and incoming/outgoing correspondence. Assisted with visitor management and prepared materials for meetings and appointments. Managed Trademark, Registration, loan, and contract files as required. Assisted with various Human Resources projects, as needed. Served on the company Green Team (recycling initiative).Technical Skills Microsoft Outlook Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft 365 Microsoft Teams Oracle Chrome River Wix Website Builder and CRM Microsoft Visio ConcurEducationBACHELOR OF ARTS, LITERATURE UNIVERSITY OF NEBRASKA - LINCOLNActivities and InterestsChief of Staff for WE LEaD, a CSG EBG focused on leadership advancement for CSG's female employees (2019 2023). Volunteer at Open Door Mission and Trinity Lutheran Church (Omaha). Part-time fiction editor. Avid reader. Technical Assistant for Addison Avenue Hair Shows (continuing cosmetology education). |