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PHONE NUMBER AVAILABLEExperience in Customer Service; successful in promoting a positive, productive work environment; excellence service to clients; attentive to detail; organized, and skilled at setting priorities; self-confident; strong communication skills.SkillsFlexibilityCustomer ServiceMicrosoft Office ToolsDetail OrientedCommunication SkillsPhone EtiquetteEducation and TrainingFairmont Heights - Landover, MD High School Diploma 06/2018ExperienceEyeFit Vision Center August 2019 to September 2021ReceptionistGreeted clients upon entry to business.Answered phones and directed calls to appropriate personnel.Retrieved client charts.Verified insurance claims were filled out properly.Verified insurance coverage.Scheduled appointments and rescheduled no shows.Maintained filing system.Performed cash transactions.Maintained cleanliness of front officeResponded to all emails in a timely manner.Dispensed eyewear to clientsConfirmed appoints one day in advance.Notified clients when orders were ready.Made Thank You calls after orders were dispensed.Mailed recall cards and letters as appropriate.Sonic September 2018 to July 2019Lead Crew MemberDelivered orders to outside guest.Completed orders at register and drive thru window,Counted all cash drawers at end of shift and compared totals to daily report for accuracy andshortages.Addressed customer queries.Restocked work area and floorScheduled / Attended weekly meetings with store manager to discuss and brainstorm ideas.Housekeeping of store making sure safety protocols were followed, all work areasand equipment sanitized daily.Motivated crew members.Delegated duties to crew members.Trained new employees.Made sure food handling licenses were posted in proper areas.