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Click here or scroll down to respond to this candidateCandidate's Name
Wilmington, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESenior Software Program Manager/ Agile Project ManagerBusiness Transformation Cross-functional Team Leadership Technical Project Delivery Manufacturing Process ImprovementA technical project management leader with over 14 years of experience consulting, leading, and delivering complex, high-value IT projects for Fortune 500 companies. Have received PMP and CSP certifications and have a robust financial literacy background that enables me to manage financial services implementations within budgets, reduce risks, and manage resources effectively. Demonstrated ability to drive consistency and efficiency across the organization, ensuring alignment with strategic goals and stakeholder expectations. Collaborated with cross-functional business and IT teams to prioritize multiple work portfolios and implement best practices in project management. Successfully managed and delivered projects that ranged from bi-weekly quick hits to multi-million-dollar enterprise initiatives, resulting in improved quality, scope, budget, and schedule adherence.CORE COMPETENCIESStrategic ThinkingStakeholder EngagementProject TeamsProject PlansWaterfall and Agile (Scrum, SAFE, Lean, Kanban)NegotiationsTask ManagementCoaching and FacilitationOral and Written CommunicationsPresentationsEnterprise Resource Planning (ERP)Supply Chain ManagementProblem SolvingQuality ControlAnalytical SkillsEXPERIENCEACN Concord, NC, 2006 PresentThrough strategic alliances and technical integrations with industry-leading service providers, ACN has grown into the most significant global direct seller of telecommunications, energy, and essential services for homes and businesses. The company has now decided to cash in on those investments by divesting from the global business and the extensive customer base it has accumulated over the years and narrowing its focus to domestic interests alone.Senior Global Program ManagerServant leader for the team on behalf of the Global Project Management Office (PMO) to align delivery work to the talent to accomplish it. Validating the business cases, drafting charters, verifying the product backlog was groomed, assessing the mix and leveling of resources, planning the work, and implementing it in sync across three software delivery queues and six business units to meet and exceed top and bottom-line results for a $1 billion-a-year revenue organization.Significant accomplishments:The company's expansion to new countries was largely unpredictable and plagued with service issues. Transformed introductions from ad-hoc silo events to an adaptable playbook for new market rollouts while continuing to deliver on North American projects. The recognized success redeeming Central America led to elevated responsibility for future program rollouts, resulting in groundbreaking profits in Asia (Japan), South America, Colombia, and Peru.Budget management mindset consistently kept SG&A of $1.1 million for my group below year-over-year targeted expenses without sacrificing quality or the volume of work completed. This included the project manager, scrum master, and business analyst positions as direct reports in North America and another six dotted-line reports (one in each of our sales offices).The company's operating model could not keep up with sales channel momentum and the flexibility required in the pipeline for delivery. Educated management on lean delivery practices, secured buy-off on approach, transformed from waterfall to agile (SAFE) practices and Kanban, resulting in a year-1 uptick of 14% improvement in project delivery efficiency.Handpicked by the C-level to lead enterprise mission-critical projects, helping transform a technology-lagging middle-market telecom company into an industry leader in VoIP technology B2B / B2C and the world's largest direct seller of Videophones.The company lacked training programs or any kind of formal mentoring program to bring up the next group of leaders to deliver. Proven success in tackling increasingly complicated problems resulted in direct reporting to a board executive as an extension of their reach. Became the go-to person for organizational coaching and mentoring in hard and soft skill development with an intuitive ability for the best M&Ps and tools to upskill people, transforming teams and individuals alike.EARLIER PROFESSIONAL EXPERIENCEVision Chain Senior Consultant Washington, DC 2005 - 2006The leading provider of global Demand Signal Repository (DSR) software and predictive analytics solutions, eight-time winner of the Consumer Goods Technology magazine Readers Choice Award in Demand Data Analytics. Gathered client business requirements, negotiated contracts, established budgets, and delivered to the customer's needs. Led successful enterprise-level MicroStrategy and Data Warehouses implementations for Bristol Myers Squibb and Delmonte Foods. Guided these projects from inception to completion, ensuring timely delivery and adherence to budget constraints. Secured long-term support agreements as a testament to the work done on the project.Edcor Delivery Manager Pontiac, MI 1999 2004Human Resource Outsourcing Software as A Service (SAAS) Provider for Fortune 500 clients looking for efficiencies in tuition assistance plans (TAP), government regulatory compliance, eLearning, and Learning Management Systems. Defined solutions, prepared proposals, negotiated contracts, drafted statements of work, executed agreements, and led cross-functional teams to design and implement a hybrid of software and human resource capital to regularly provide efficiencies, saving between 20 40% of operating budgets. The ability to analyze problems and quickly size up them up, define the best solutions, and grow client relationships transformed my delivery team from four direct reports into an organization of over 100 employees running one-third of the company's operations, reporting directly to the COO. One of the standout achievements during that time was generating $23.5 million in annual operational savings for a leading automotive company by restructuring business processes and implementing automation initiatives.Rare Medium Product Management Consultant West Bloomfield, MI 1998An incubator of software-based product innovation solutions with a specialty in e-commerce solutions. Drafted business plans and proposals, sought out funding, set plans, onboarded teams, and delivered software to meet client needs. Implemented cutting-edge online sweepstakes and gamification platform. Our solution slashed their time to market to incubate the product by 60%, delivered $10 million in sales on a $1.1 million budget, and cut direct labor costs by 70%. My contributions included developing a winning proposal for investor funding, crafting specifications, orchestrating project plans, assembling a team of 12, rallying resources, and motivating the team to meet targets.Campbell Ewald Product Manager Warren, MI 1997Two-time award winner of the best advertising agency in the Midwest with a Fortune 500 client list. Member of the Interpublic Group of companies and internet pioneer. Held a business transformation position to develop a brand within the company for digital products, develop software products to support the brand, and integrate those software products into multi-channel advertising campaigns and programs for clients. Member of a small, agile team of six nicknamed tdah! that took digital revenues from $0 to $25 million in just one year. We also helped land over a half billion in new business contracts (we won several awards, including one for GI chat that became foundational for military recruiting and staying in touch with loved ones overseas)Stroh Brewery Product Manager Detroit, MI 1991 - 1996CPG company. The fourth largest domestic beer brewery with 15 million barrels a year in production, personally managed product introductions and operations, implementing $300 million in new products for eight regional breweries serving 24 countries. Assessed proposals, drafted proformas, defined implementation approach, assembled resources, verified pre-production runs, and supervised resources responsible for promotion and fulfillment operations.TECHNOLOGIESProject Management and Design: Microsoft Project, Wrike, Jira Work Management, Basecamp, Vizio, and Draw.ioSoftware Development: PHP, Node.js, SQL Server, GitHub, Jira Service Management, Confluence, AWSDB/DW/BI: SQL Server, Power BI, Power Query, Tableau, SAP / Business Objects, MicroStrategyFinance: Workday, PCI compliance, Payment Gateways (Worldpay, Stripe, CyberSource)Customer Service: ServiceNow, SalesforceEnterprise: Dropbox (file management), Microsoft SharePoint, Microsoft Office 365 (Word, Teams, PowerPoint, ExcelArtificial Intelligence: Chat GPT AI 3.5/4.0EDUCATIONUniversity at Buffalo, State University of New York - Bachelor of Arts EconomicsPMI Certified Project Management Professional (PMP)Scrum Alliance Certified Scrum Master |
